Silver Assist Homecare

Ty'r Felin, Llangorse, Brecon LD3 7UB
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Top 20 award
10 26 Reviews
  • Silver Assist Homecare, Brecon
Silver Assist Homecare is a privately owned, family run business supporting the community of Brecon and the surrounding villages. The team care for clients over the age of 18 who have chosen to retain their independence at home with a little help.

Services can include personal care, support with medications, meal preparation, companionship, shopping and some light domestic assistance. Silver Assist knows that every day is different and so are the needs of clients, to that end, they offer a completely bespoke service.

Reach out to a member of the team today to see how they can help you.

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Care Provided by Silver Assist Homecare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Silver Assist Homecare
  • Person in charge
  • Samantha Denne (Registered Manager)

Funding & Fees Guide for Silver Assist Homecare

  • Prices

  • We offer a complimentary initial visit to discuss your needs, and should you wish to proceed with our services, we will complete a full assessment and introduction to our care team free of charge.


    We also offer complimentary assistance to complete Attendance Allowance requests for clients and can provide advice on funding your care.


    Our services are tailored to each client to ensure their needs are met, if you would like to discuss financing, please contact a member of the team for your personalised quote.


    We start from just 60 minutes of care. Call us to discuss your needs and pricing.

Silver Assist Homecare Reviews (26)

Total of 26, showing 21-26
10

Silver Assist Homecare has a Review Score of 10 (9.961) out of 10, based on 26 reviews in the last 2 years. Over all time Silver Assist Homecare has 26 reviews.

Overall Experience

  • 26
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Review from A W (Daughter of Client) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Helpful suggestions made. All staff are very caring and efficient. Consideration was given to Dad's needs. Very thoughtful effort on his birthday. Some staff members are able to speak Welsh and English.

Reply from Samantha Denne, Owner/Managing Director at Silver Assist Homecare

Thank you for your kind words, we'll be sure to pass them onto our team.


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Review from Sandra E (Daughter of Client) published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am impressed and happy with this service. The owner was very approachable, practical, helpful and understanding at initial contact and got back to me immediately. The manager visits to introduce carers to the client and family and also does some of the care shifts. The manager takes a broad overview
of the client, not just physical ailments and needs, but history, culture and background. Awareness of Welsh language and provision is made to communicate with the client in first language. All carers are caring and efficient. Dad is happy. Thank you. Dad says 'very sociable at all times'.

Reply from Samantha Denne, Owner/Managing Director at Silver Assist Homecare

What a wonderful review!
Our person-centered approach really helps us connect with our clients and we are delighted that you agree that we put our clients' needs, wishes and preferences at the forefront of our practice.


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Review from Anthea M (Client) published on 1 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had Silver Assist for many weeks now and we are very happy with them. Also, very helpful in every way. Will recommend to anyone. Always on time and uniforms clean and tidy, very professional.

Reply from Samantha Denne, Owner/Managing Director at Silver Assist Homecare

Thank you for your lovely review, we're excited to share it with the team!


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Review from W B (Client) published on 1 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, shown care and dignity.

Reply from Samantha Denne, Owner/Managing Director at Silver Assist Homecare

Thank you for a lovely review, we are delighted to hear you are happy with our service!


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Review from Christine D (Daughter of Client) published on 9 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Silver Assist has helped my 99-year-old mother and me by providing the appropriate care she requires to remain in her own home, as she desires.
Initial discussions on her needs were thorough and professional which gave me immediate confidence.
Following visits and introductions, Mum took happily to
her carers - the first she had experienced apart from her family.
With regular reviews of her changing needs, I am able to be assured that Mum is getting the daily care that she needs, morning, noon and bedtime.
The manager has provided useful suggestions about care and safety which we have taken on board and she has been helpful, considerate and a good listener.
Daily reports in the secure app is a real bonus, providing detail of visits and how Mum is. I also like the facility to respond and add comments.
I have no hesitation in recommending Silver Assist, the consideration and kindness shown to mum and flexibility towards her needs have been very reassuring.

Reply from Samantha Denne, Owner/Managing Director at Silver Assist Homecare

Hi Christine,
thank you for such a lovely review, we are delighted that both you and Mum are happy and appreciate your time in providing valuable feedback.
Best Wishes.


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Review from S S (Guardian of Client) published on 8 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been clients of Silver Assist for a few months now. The care and attention to detail have been first-class. Very professional with a personal touch. Staff who take time to get to know their clients, their wants and needs. Communication is excellent. We are extremely happy with the service offered
by Silver Assist and recommend them highly.

Reply from Samantha Denne, Owner/Managing Director at Silver Assist Homecare

Thank you for your very kind review, it's great to know we're doing a good job! We look forward to sharing your feedback with our team.
Best Wishes.


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Current Review Score: 10.0 (9.961)

Overview of Review Score

The Review Score of 10 (9.961) out of 10 for Silver Assist Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.961 for Silver Assist Homecare is calculated as follows: ( (149 Excellents x 5) + (6 Goods x 4) ) ÷ 155 Ratings = 4.961

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Silver Assist Homecare is based on 26 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (1)

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Meet the Team (1)

Samantha

Samantha Evans

Job Title: Managing Director / Registered Manager

Joined: 2023

Hi, my name is Sam and I started Silver Assist back in 2023 because we recognised there was little to no care available to people living in rural communities, and we believe everyone should have the choice to retain their independence and quality of life in their own home.


I started my career in care 16 years ago and haven't looked back since! Silver Assist was built on a foundation of compassion, professionalism and transparency and this remains one of our priorities as we continue to grow.


We were delighted to be recognised by homecare.co.uk as one of the top care providers in Wales for 2024 and receive an "Outstanding" rating by the CIW in February 2024.


Should you wish to find out more information about our service, you can call us or email us and one of our friendly team will be happy to help.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Silver Assist Homecare to verify any information. View our terms and conditions. Silver Assist Homecare has an Enhanced Service – more info.