Rainbow Health & Care Ltd

Suite B, 1st Floor Shaw House, 2-3 Tunsgate, Guildford GU1 3QT
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9.9 22 Reviews
  • Rainbow Health & Care Ltd, Guildford
Rainbow Health and Care Ltd based in Surrey provides high quality home care services so that customers can remain in their own homes. Rainbow Health and Care Ltd provides a care service to meet your individual needs, taking time to match the care and the care worker for you. The team is led by two mental health nurses who have a combined experience of over 30 plus years.

Rainbow Health and Care Ltd specialises in supporting individuals whose dementia has progressed, and the team also supports individuals who present with behaviours that challenge due to other mental health difficulties. The working practices are delivered in line with person centred positive behaviour support (PBS) approach to care, which is effective with those individuals’ expressing signs of behaviours that challenge.

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Care Provided by Rainbow Health & Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Owner
  • Rainbow Health & Care Ltd
  • Person in charge
  • Silivia Chimuchere (Manager)

Funding & Fees Guide for Rainbow Health & Care Ltd

  • Prices

  • From £26 - to £32.00 per hour domiciliary care
    Live in care from £1200 single
    Live in care from £1400 couple

  • The quotes are for guidance purposes only, we will quote you the rates per hour based on your needs once we have done an assessment and a care plan.

Rainbow Health & Care Ltd Reviews (22)

Total of 22, showing 1-20
9.9

Rainbow Health & Care Ltd has a Review Score of 9.9 (9.866) out of 10, based on 22 reviews in the last 2 years. Over all time Rainbow Health & Care Ltd has 22 reviews.

Overall Experience

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Review from Joan M (Wife of Client) published on 19 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Homecare Team were exceptionally caring. They always called on time to get my husband showered, dried, and dressed and chatted to him throughout making him feel comfortable. Creams were applied as necessary and they accompanied him downstairs - he used a stairlift and ensured he was sat comfortably
ready for his breakfast which I had ready. They then went and made or changed the bed, hung up the towels, and emptied the bin.
All the carers offered help to me also and it was a comfort to know they were coming each day and I could discuss any problems relating to my husband's health with them.

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Review from D B (Sister of Client) published on 11 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care and carers. I took time to show them what my sister needed and explained what she was like being she was an alcoholic with mental health issues. Nothing was too much trouble, I had very good communication and support. Lovely girls, thank you.

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Review from D L (Client) published on 15 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I received details of Rainbow Care a few days before leaving the hospital. I contacted them and have not regretted it. The senior carer carried out a review and put in place a care plan that was exactly what I needed and throughout the time I was in their care, I felt secure and comfortable. Thank you,
Rainbow for your patience, kindness and care during a time when I felt very vulnerable.

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Review from Elsbeth A (Wife of Client) published on 17 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Good overall. I found them reliable and friendly, and responsive to our requests. They treated the patient with respect throughout the year that care was provided. When the stair lift was installed, the staff were happy to assist with moving the patient downstairs in the morning and then upstairs in
the evening.

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Review from A O (Wife of Client) published on 10 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Rainbow Care was recommended by the discharge team when my husband left the hospital just a few days before Christmas. They immediately stepped in and provided all the assistance that I needed and helped me care for my husband at what was a very difficult time. They continued to do so until he passed
away recently. They were at all times professional, caring and reliable and I couldn't have asked for any better treatment for my husband. I enjoyed their visits and we laughed and cried together. I would have no hesitation in recommending their services.

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Review from A H (Daughter of Client) published on 13 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's live-in carer was truly amazing. She was kind, considerate and compassionate at all times. Without her, I would have not coped with my mother's declining health. There was a high level of trust in such a short period of time. All staff at Rainbow Care were professional and provided excellent
care. I am grateful for all the support.

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Review from G H (Nephew of Client) published on 1 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Early in June Rainbow provided a 'Live in' carer for my 92-year-old Aunt following her discharge from hospital after several falls at home and a previous failed discharge. My Aunt has severe mobility problems, was becoming increasingly confused and it was obvious she was unable to look after herself
safely without assistance and supervision. Rainbow spent time assessing the care required and explaining their recommendations. They took the time to find a suitable carer and relief, who both get on very well with my Aunt. All the Rainbow staff (Carers and office) have been easy to deal with nothing being too much trouble. The carers have made several suggestions to improve her quality of life which has been helpful. Since we have had the carer from Rainbow, my aunt has improved beyond recognition, compared with the previous few months when she was deteriorating rapidly. I would highly recommend Rainbow as an efficient, helpful and professional care provider.

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Review from Grenville W (Son of Client) published on 30 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Rainbow team treated my mother with exceptional care. They respected her dignity at all times. They always greeted her with a lovely smile and made sure she was comfortable with a cup of tea or a cold drink.
We would like mention in particular the young lady who sat vigil for Mum over the last
week of her life. We would like her to be recognized. We would like to express our sincere thanks to the Rainbow team.

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Review from Richard R (Husband of Client) published on 5 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Your carers provided an excellent service which helped to make the last months of my wife's life much more pleasant. The quality of the care which they provided was exceptional and the relationship which they established with us was outstanding.

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Review from Jamie M (Son of Client) published on 30 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We found Rainbow to be outstanding when they looked after my father up until the very end of his life.
They always turned up with a great attitude and a smile that put him at ease and made his last months as enjoyable as possible.
Everyone who visited was fantastic and with a special mention to Kennedy
who my dad loved to swap banter with regarding their football teams.
I would definitely recommend these people.
Many thanks.

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Review from E C (Daughter of Client) published on 11 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall the carers have been very good and my Mother likes all of the young ladies. They are very caring and thoughtful.
The contact I have had with the office has been very good - quick to respond to queries and very helpful in sorting out any rota changes.

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Review from Chris H (Son of Client) published on 27 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely team that cares. They've been an enormous support for me whilst looking after my Mum and made life much easier. Everything from sorting out finances to dealing with tricky health issues, I have trust that things will be done the best way.

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Review from Sharon D (Daughter of Client) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers showed compassion when caring for my Dad. They arrived on time, were sensitive to my Dads needs and also my Mums during a stressful time. The carers were all lovely. We are very appreciative of the support they provided during a difficult time. They gave up their Christmas to care for my
Dad, going above and beyond.

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Review from A I (Son of Client) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Rainbow carers looked after my father, they were amazing with him. He was sceptical at first, but they gained his trust and he learnt to rely and trust them. They suggested things that would help, certain medications etc. They were company for him in his last few months that I know he appreciated.

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Review from Rachel R (Wife of Client) published on 28 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Rainbow has excellent nursing care. Every staff have looked after my husband and I in a kind, caring and always there when needed.
I am also very grateful for the attention they have paid towards my welfare, ensuring that I am happy too.
Thank you Rainbow.

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Review from Mary L (Wife of Client) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak too highly of the service received from Rainbow Health. They have provided help for my husband which is exemplary.
His needs are many, and each task has been done with great kindness and understanding.
He had a fall in his care home, was admitted to A&E and when ready, later that day,
for discharge, they felt unable to accept him back.
Rainbow was contacted by the hospital and arrived at our home, just as the ambulance did at midnight. They are continuing to provide one-to-one 24-hour service and I will be forever grateful. I have no idea how I would have coped without their help. I would recommend their services to anyone.

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Review from Sue B (Daughter of Client) published on 22 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the Rainbow staff, without exception, displayed professionalism and compassion. They genuinely helped my family through the last few weeks of my Mum’s life. And even after her death, they have continued to be helpful and sensitive in their dealings with me.

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Review from Z H (Partner of Client) published on 15 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are very helpful and compassionate to my partner, giving him his space when needed and respecting his choices whilst maintaining dignity and empathy.
Management has been excellent in accommodating our needs; it has taken a little time, but know we have a great team.

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Review from R P (Wife of Client) published on 24 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Many of the following comments are not meant to be critical as they probably would not apply so much or at all to someone not suffering from dementia.
Although very grateful that I was getting some help, I found having many different carers difficult. First I had to explain what was needed and how
our shower worked. Also, they each had to learn what my husband could or couldn’t do for himself. If he was unsure of how something was being done he would call for me so I was not able to rest or get on with something else uninterruptedly.
It disturbed my husband also that the time of arrival varied without warning. I do understand the many reasons why this may have happened.
However, the carers who came were all pleasant and gentle and kind and do a good job with sometimes very demanding clients. The management was responsive and understanding whenever I had the need to deal with them.
The help I received did enable us to cope at home until it became clear that this was no longer feasible.

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Review from Denise B (Wife of Client) published on 1 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Rainbow Health & Care agency stepped in to help as my husband was discharged from the hospital without any prior notice. The hospital had advised Rainbow that we would need immediate help three times a day, and they responded with helpful, caring people. The week was very stressful for both my husband
and me, but the carers coped with the situation and with my tearful sessions. They washed or showered my husband, shaved him and dressed him, changing him when necessary. They helped him start walking, and his mobility has improved enormously during the past week. I can't say how grateful I am for the care the staff have shown both of us - particularly me. We are now in a much better position than we were a week ago and are now able to manage once again. Thank you, and best wishes to everyone - a very positive experience.

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Current Review Score: 9.9 (9.866)

Overview of Review Score

The Review Score of 9.9 (9.866) out of 10 for Rainbow Health & Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.866 for Rainbow Health & Care Ltd is calculated as follows: ( (110 Excellents x 5) + (17 Goods x 4) ) ÷ 127 Ratings = 4.866

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Rainbow Health & Care Ltd is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (2)

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Helen Lawson

Job Title: Nominated Individual

Joined: 2018

Helen is an experienced mental health nurse who has worked with clients across the developmental lifespan. She has specialised in the care of older adults for the last 10 years. Her desire is for individuals to remain in their own homes for as long as possible.


She is fun-loving, enthusiastic, and focused on healthy living.


No image found

Silvia Chimuchere

Job Title: Registered Manager

Joined: 2018

Silvia has been a qualified mental health nurse since 2004. She has worked in various mental health settings, working with individuals who have complex mental health needs. She has in the last 3 years working as a Specialist Older Adults Liaison Practitioner working with individuals who have functional mental health issues and dementia.


Silvia is enthusiastic and hardworking, but also fun-loving.


Frequently Asked Questions about Rainbow Health & Care Ltd

What Type of Services does Rainbow Health & Care Ltd offer?

Rainbow Health & Care Ltd offers Home Care.

How many Carers does Rainbow Health & Care Ltd employ?

Rainbow Health & Care Ltd employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Rainbow Health & Care Ltd to verify any information. View our terms and conditions. Rainbow Health & Care Ltd has an Enhanced Service – more info.