Your Priority Healthcare

Unit 1, Ropemakers Row, Norwich NR3 2DG
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9.8 9 Reviews
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Care Provided by Your Priority Healthcare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Your Priority Healthcare Ltd
  • Person in charge
  • Lidia Zielinska (Managing Director/Registered Manager)

Funding & Fees Guide for Your Priority Healthcare

  • Prices
  • 1. £26.00 -Per Hour, £15.60 per 30min
    2. £1,400 - single client/ per week
    3. £1,600 - the couple /per week


  • 1. Flexible Depending on Length of contract


Your Priority Healthcare Reviews (9)

9.8

Your Priority Healthcare has a Review Score of 9.8 (9.779) out of 10, based on 8 reviews in the last 2 years. Over all time Your Priority Healthcare has 9 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

My Father is in recovery from cancer treatment which meant he needs care first thing in the morning and in the evening each day.
The Carers are a huge help and have built a very nice relationship with my Father, and my Mother as well. This has given my Brother and I peace of mind in what has been a
difficult few months for our family.

Reply from Lidia Zielinska, Co - owner at Your Priority Healthcare

Thank you very much for the review about our service. I always say that this job can be very rewarding if it is done properly Registered Manager


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Overall Experience  Overall Experience 5.0 out of 5

On behalf of my mother, I would like to share our positive experience with Your Priority Healthcare. The team was friendly, polite, and professional throughout our interactions. They demonstrated a strong commitment to treating my mother with respect and ensured careful handling of her needs.
It was
also important for my mother to have a say in selecting the right people for this process, and she made her choice instantly by selecting Your Priority Healthcare.

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Overall Experience  Overall Experience 5.0 out of 5

Their staff are well trained and they provide top-notch quality service. Their staff are working hard and I never regret working with them. I feel so comfortable anytime they're working with me. I recommend them for anyone who wants home care.

Reply from Lidia Zielinska, Co - owner at Your Priority Healthcare

Thank you so much for your kind words and recommendation! Were thrilled to hear that our team has made you feel comfortable and supported. Our staff works hard to provide the best care possible, and its wonderful to know their dedication shines through. We truly appreciate your feedback and are grateful to have the opportunity to work with you!


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Overall Experience  Overall Experience 5.0 out of 5

I find my carer pleasant and helpful. He is very helpful (and brave to face my dog). He hasn't refused to do anything I ask him. He will go shopping for me if I wish.

Reply from Lidia Zielinska, Co - owner at Your Priority Healthcare

Thank you so much for your kind feedback! We're delighted to hear that you're happy with your carer's support and that he's been helpful, especially with your dog. It's great to know he's meeting your needs and ensuring your requests are taken care of. If there's ever anything more we can do to assist you, please don't hesitate to let us know!


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Overall Experience  Overall Experience 5.0 out of 5

The care my husband has received has been excellent. The carer is punctual, cheerful and calm. Also knowledgeable, considerate and very professional. She has empathy with my husband and his problems. Our contact with the manager of Priority Care has been excellent. They have been very helpful in choice
of carer to match my husband's needs.

Reply from Lidia Zielinska, Co - owner at Your Priority Healthcare

Thank you for your wonderful feedback! We're so pleased to hear that your husband is receiving excellent care and that his carer has been such a positive presence. It's great to know her professionalism and empathy have made a difference, and that our team was able to match the right carer to your husband's needs. We're also happy to hear you've had a good experience with our management. If there's anything more we can do, please don't hesitate to reach out!


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Overall Experience  Overall Experience 5.0 out of 5

If you have an elderly relative who needs a little help, I fully recommend Your Priority Healthcare, they are very caring, totally reliable members of staff.
The lady that visits my dad, makes him a cup of tea and does him something to eat, she tidies and cleans his kitchen, sorts his washing out,
etc.

Reply from Lidia Zielinska, Co - owner at Your Priority Healthcare

Thank you so much for your thoughtful review! We're thrilled to hear that your dad is receiving the care and support he deserves from our team. Our staff takes great pride in providing reliable, compassionate assistance, and it's wonderful to know that the services have made a positive difference. If there's ever anything more we can do to support your dad or your family, please don't hesitate to reach out. We're here to help!


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Overall Experience  Overall Experience 5.0 out of 5

My wife suffers from Progressive Supranuclear Palsy, and the carer comes in for an hour every morning to get her up from bed, strip-wash her and dress her.
The service is splendid. The owner took the trouble to visit to ensure the compatibility of the carer and ourselves and has visited again since
to discuss the care plan that she had written for my wife.
We look forward to the carer's visits as she is warm and friendly as well as being efficient. She is genuinely interested in my wife's health and comfort.
Engaging Your Priority Healthcare has made our lives easier and safer and is a very sound investment.

Reply from Lidia Zielinska, Co - owner at Your Priority Healthcare

Thank you for sharing such a heartfelt review. We are honored to be part of your wife's care and are grateful that you've found our service to be both compassionate and efficient. Our team takes great care in matching carers to meet the needs and preferences of each family, so it's wonderful to hear that the care plan and visits have had a positive impact on your lives. We're deeply committed to supporting your wife's health and comfort, and we're always here if you need anything. Thank you again for your trust in Your Priority Healthcare!


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Overall Experience  Overall Experience 5.0 out of 5

The agency staff have been extremely professional in what has been a difficult situation and have given excellent care as far as my sister has allowed.
I am very grateful.

Reply from Lidia Zielinska, Co - owner at Your Priority Healthcare

Thank you for such a lovely review. We are pleased that we can provide a care service to your sister. We support her and try to help her relatives as well in these really difficult circumstances. We believe that our service will let your sister stay independent in her own home as long as possible.


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Overall Experience  Overall Experience 5.0 out of 5

Totally professional, reliable, friendly care. Always diligent and treated clients with dignity. Nothing is too much trouble. Thoroughly recommend this company and carer.

Reply from Lidia Zielinska, Co-owner at Your Priority Healthcare

Dear Janice,
Your review has been greatly appreciated and we will continue to provide the support you need.
Kind regards.


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Current Review Score: 9.8 (9.779)

Overview of Review Score

The Review Score of 9.8 (9.779) out of 10 for Your Priority Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.979 for Your Priority Healthcare is calculated as follows: ( (47 Excellents x 5) + (1 Goods x 4) ) ÷ 48 Ratings = 4.979

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Your Priority Healthcare is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Your Priority Healthcare

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Meet the Team (0)

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Frequently Asked Questions about Your Priority Healthcare

What Type of Services does Your Priority Healthcare offer?

Your Priority Healthcare offers Home Care.

How many Carers does Your Priority Healthcare employ?

Your Priority Healthcare employs 10 carers.