Home Instead Preston & South Ribble

Unit 19, Navigation Business Villlage, Navigation Way, Ashton-on-ribble, Preston PR2 2YB
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9.1 7 Reviews
  • Home Instead Preston & South Ribble, Preston
Home Instead (Preston) gives people in the local community the care and support they want in the comfort of their own home.

Skilled, friendly staff can help people with personal care (such as bathing, going to the toilet and getting out of bed), household tasks such as preparing meals, dementia care, companionship, medication management and assistance to attend appointments.

Live in care is also available.

Home Instead offers personalised home visits based on what people want including when they want to get up, go to bed, eat meals or go out.

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Care Provided by Home Instead Preston & South Ribble

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Lisa Campbell (Manager)

Home Instead Preston & South Ribble Reviews (7)

9.1

Home Instead Preston & South Ribble has a Review Score of 9.1 (9.100) out of 10, based on 7 reviews in the last 2 years. Over all time Home Instead Preston & South Ribble has 7 reviews.

Overall Experience

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Date Published

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Review from A B (Son of Client) published on 6 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service and care for my parents over the last twelve months. Home Instead have been accessible at all times on the end of a phone and have been really flexible with our changing care needs. Big thanks to the manager. I have recommended to two other friends who have informed me they are also
very happy with the care and service from Home Instead.

Reply from Lisa Campbell, Operations Manager at Home Instead Preston & South Ribble

Thank you so much for your lovely review! We are so pleased to hear that you and your parents have had such a positive experience with our services over the past twelve months. At Home Instead, we strive to provide accessible and flexible care that meets the unique needs of each family, and it's heartening to know that our efforts have made a difference for you. We truly appreciate your recommendations to your friends, and we're delighted to hear they are also satisfied with our care. If there's anything more we can do to support you and your family, please don't hesitate to reach out. Thank you once again for your trust in us!


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Review from Anthony S (Son of Client) published on 3 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Home Instead for two years to visit my mother on a daily/twice daily basis. In the main the same group of carers have looked after mum, clearly with some changes along the way as staff have come and gone. That said, the level of consistency has been really good. The carers have helped with
housework, preparing meals, personal care and laundry. They have always been extremely professional and kind with mum. Recently the level of care required increasing at short notice prior to mum needing to go into a nursing home. The request was accommodated immediately. A different kind of nursing care was required and we were most impressed with this, having not had exposure to this side of the Home Instead offering before.


The management team have always been available when we have had queries and where we have occasionally raised issues, these have been dealt with promptly.


Pricing is perhaps at the higher end of the scale, but our experience was that it was worth it.


Reply from Lisa Campbell, Operations Manager at Home Instead Preston & South Ribble

Thank you for taking the time to leave this reply. It has been a pleasure to look after mum these last two years and I hope she is enjoying her new home but she will be missed by all at Home Instead.


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Review from M S (Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience over the past 11 months has been very good. I still do not find it easy having someone in my home, but my carers are understanding and helpful. Also, I have been fortunate to have had the same ladies on a small rota so can class them as friends.

Reply from Mary Noone, Operational Manager at Home Instead Preston & South Ribble

Thank you very much for the review. We're glad the carers are understanding of your situation and that they are helping you. It's lovely to hear they are like friends to you.


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Review from M G (Client) published on 22 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All my carers have been absolutely great, they really are very caring. While they are with me they will do any jobs, like ironing, cleaning, going with me for a walk or just sitting and having a chat. I would certainly recommend them to others who need help and assistance.

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Review from Dawn L (Wife of Client) published on 21 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, discreet, professional team. A+
Home Instead care for my 36-year-old husband who was in a road traffic accident and is non-weight bearing.
Home Instead respect his privacy and boundaries and provide me with the support I need in the day-to-day running of our home with a 5-year-old!
Would
highly recommend it.

Reply from Mary Noone, Operational Manager at Home Instead Preston & South Ribble

Thank you for the lovely review, pleased to know we are providing the support you and your husband require.


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Review from David F (Son of Client) published on 2 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I have found the carers who visit my mum very helpful and supportive, the only issue I have is the turnover of front line staff, which could well be an industry wide problem.
The scheduling and administration staff I am in contact with are also very helpful, but I do have an issue with the lack of
communication with the senior management who seem distant and unresponsive. I have had a couple of issues recently, which were not addressed in what I would consider a satisfactory manner, in that I did not receive any follow up contact.

Reply from Mary Noone, Operational manager at Home Instead Preston & South Ribble

Thank you for your review, David. Unfortunately, recruitment and retention in the care sector are extremely challenging and we have put measures in place to help aid these for example increasing the hourly pay rate and introducing an evening and weekend enhancement. We have restructured the office and have a new Care Manager in place. I hope that these improvements will be reflected in your service.


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Review from M F (Power of Attorney of Client) published on 28 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been providing care for just over 12 months to my elderly friend. Now that a regular routine has been established the service they provide is of a high standard. They have worked with me to ensure that all the requests we have made have been accommodated and we are now happy with a
regular team of care professionals who work hard to support my elderly 93-year-old friend who suffers with Alzheimer’s. We benefit from a care provider who is now the most regular one to visit; we really appreciate her and the rest of the team’s care and support. They ensure any changes or concerns are fed back to me for attention. The other carers are also of a great standard and following a fall when my friend was home alone they were quick to get me involved. As a result of the fall, my friend also needed additional visits which Home Instead sorted quickly and efficiently, having carers in place for temporary nighttime visits without any hassle.

Reply from Mary Noone, Operational manager at Home Instead Preston & South Ribble

Thank you for your review. We are glad that everything has been put into place as required and that we could assist more when needed. We strive to provide a quality service.


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Current Review Score: 9.1 (9.100)

Overview of Review Score

The Review Score of 9.1 (9.100) out of 10 for Home Instead Preston & South Ribble is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.500 for Home Instead Preston & South Ribble is calculated as follows: ( (29 Excellents x 5) + (8 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 42 Ratings = 4.5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead Preston & South Ribble is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (5)

Sophie & Melissa

Sophie & Melissa Mellor & Holliday

Job Title: Owners

We are the Owners of Home Instead Preston & South Ribble.


Lisa

Lisa Campbell

Job Title: Operations Manager

Lisa is our Operations Manager


Emily

Emily Greenall

Job Title: Recruitment & Training Coordinator

Emily is our Recruitment & Training Coordinator


Jackie

Jackie Smith

Job Title: Compliance Officer

Jackie is our Compliance Officer


Mallory

Mallory Greenall

Job Title: Administrative Assistant

Mallory is our Administrative Assistant


Frequently Asked Questions about Home Instead Preston & South Ribble

What Type of Services does Home Instead Preston & South Ribble offer?

Home Instead Preston & South Ribble offers Home Care.

How many Carers does Home Instead Preston & South Ribble employ?

Home Instead Preston & South Ribble employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead Preston & South Ribble to verify any information. View our terms and conditions. Home Instead Preston & South Ribble has a Platinum Service – more info.