Trinity Carers Services Ltd

Unit 8, Brunel House, Faringdon Business Centre, Faringdon SN7 7YR
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9.7 27 Reviews
  • Trinity Carers Services Ltd, Faringdon
Trinity Carers Services is a domiciliary care provider offering care and support to people from the comfort of their own homes.

They offer wheelchair accessible vehicles for clients for things like hospital and dentist appointments as well as shopping or coffee/lunch outings, with the option of being accompanied by a health care assistant if the client wishes to. This gives peace of mind and reassurance during the trip or appointment.

The team at Trinity are very flexible, ensuring clients are in control of their care; from the type of support they receive to the decided time.

The registered manager is a qualified registered nurse with vast years of experience which benefits the staff and the clients as she shares her knowledge well. The manager is a hands on person and gets involved in assisting the clients, meeting and visiting them regularly to make sure they receive the best care from the company. The team is a happy bunch and work well together.

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Care Provided by Trinity Carers Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Live in Carer

Good to Know

  • Owner
  • Trinity Carers Services Ltd
  • Person in charge
  • Barbra Hayers (Manager)

Funding & Fees Guide for Trinity Carers Services Ltd

  • Prices

  • Our fees are typically charged at an hourly rate of £32 for visiting care.

  • We understand that arranging home care for yourself or a loved one can be a stressful experience. That’s why we aim to make the process as simple and transparent as possible, especially regarding costs. Home care costs will depend on your specific needs. Visiting care is billed at an hourly rate, while live-in care, or “24-hour care,” is quoted on a daily rate for short-term respite or a weekly rate for ongoing care. We are here to help you determine the appropriate level of care and ensure that the cost of home care is manageable for you and your family.

Trinity Carers Services Ltd Reviews (27)

Total of 27, showing 1-20
9.7

Trinity Carers Services Ltd has a Review Score of 9.7 (9.747) out of 10, based on 27 reviews in the last 2 years. Over all time Trinity Carers Services Ltd has 27 reviews.

Overall Experience

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Review from Barbara K (Client) published on 17 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We contacted Trinity Care Services for some very much-needed support and care after returning home from hospital. They organised this very quickly for us. The carers were kind and very cheerful. I looked forward to seeing them. They were helpful with personal washing and various jobs I could not manage,
which helped in restoring my confidence. I miss their visits as they were always willing to help in any way they could.

Reply from Lovemore Zvidzahove, Office Admin at Trinity Carers Services Ltd

We are truly grateful for your kind review and delighted to hear that Trinity Care Services was able to support you during your recovery. Our team strives to provide compassionate, prompt, and effective care, and it's wonderful to know we made a positive impact on your journey. Knowing that our carers brightened your days and boosted your confidence means the world to us. Should you ever require assistance again, please don't hesitate to get in touch. We also miss our visits with you and are always ready to offer help in any way we can. Thank you for sharing your experience with us.


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Review from A D (Friend of Client) published on 10 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is happy with the service Trinity Care are providing seeing as in the first place he was very apprehensive about having carers. He is now more relaxed and for me his next of Kin is relieved he is being well cared for.

Reply from Barbra Hayers, Manager at Trinity Carers Services Ltd

We are overjoyed to hear that your friend is happy with the care he is receiving from Trinity Care. We understand that it can be daunting to accept support from carers initially, so it's heartening to know that he is now feeling more relaxed and comfortable with our service. At Trinity Care, our primary goal is to provide personalised, compassionate care that meets the unique needs of each individual, and it's wonderful to hear that we have been able to achieve this for your friend. Your peace of mind as his next of kin is incredibly important to us, and we are glad to have earned your trust. Thank you for sharing this positive feedback with us.


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Review from Donna B (Daughter of Client) published on 10 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Trinity Care is a service that in my experience provides a great package of support that is made up by a bespoke care plan, that is sensitively arranged with great communication and care. My father received support for his self-care from experienced carers who were very warm, and compassionate to his
needs, however they were quick to identify that his needs were greater than the initial plan implemented. As a result information was passed back to their manager who went above and beyond to liaise with relevant service to ensure my father was provided with specialist equipment and an intense package of support. I am eternally grateful to the manager of Trinity Care and indeed the team as a whole who are very experienced, kind caring and completely client-focused. Thank you Trinity Care.

Reply from Barbra Hayers, Manager at Trinity Carers Services Ltd

Thank you for taking the time to share your experience with us. We are deeply grateful for your kind words and are delighted to hear that our support made a difference for your father. Our goal at Trinity Care is to provide individualised and compassionate care, and your feedback affirms that we are on the right track. Our team works diligently to ensure that each client's needs are met with warmth and professionalism. It's heartening to know that our carers were able to identify your father's needs promptly and that our management team could arrange the necessary support and equipment. Your appreciation means the world to us, and we will make sure to pass along your thanks to everyone involved.


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Review from A L (Sister of Client) published on 11 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Trinity Carers Services Ltd are amazing. I have been involved with them for about 5 months now regarding the care for my brother. They are constantly in contact with our family when dealing with day-to-day issues. They provide amazing quality of care and are always helping us to meet the
needs of my brother. They are very friendly and professional and happy to take on whatever requests we have, including help with hospital appointments and transport. Thank you to all the team and looking forward to building on the relationship we have developed with you all.

Reply from Lovemore Zvidzahove, Office Admin at Trinity Carers Services Ltd

Thank you so much for your kind words and heartfelt appreciation. It truly means the world to us at Trinity Carers Services Ltd to know that we have made a positive impact on your brother's care and your family's well-being. We are committed to providing exceptional quality care and support, and your feedback reaffirms that we are on the right track. We are here to ensure that your brother receives the best care possible and that you and your family have peace of mind. Our team is dedicated to being proactive, responsive, and compassionate, and we are always ready to assist with any requests within our scope, including hospital appointments and transport needs. Building a strong and trusting relationship with your family has been a rewarding experience, and we look forward to continuing this journey together. Thank you once again for your kind words and for entrusting us with your brother's care.


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Review from Helene C (Client) published on 19 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as I opened the door I knew our experience would be good. Our carer had a lovely smile and is totally committed to her task.

Reply from Lovemore Zvidzahove, Office Admin at Trinity Carers Services Ltd

Thank you for sharing your positive experience with us. We are delighted to hear that our carer made such a wonderful impression with her warm smile and dedication. Providing exceptional care and ensuring our clients feel comfortable and valued is our top priority.


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Review from L T (Mother of Client) published on 15 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The three staff who come in turns are all very approachable and professional.
They all engage well with my son and as well as being very successful in administering his medication, they try to motivate him to engage in activities.
As a mother, I feel very supported by the team and from the office.
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team also get on very well with my other two sons and together they work on different approaches and projects on how to motivate my ill son, for him to get the best support and a good quality of life.
I'm overall very happy with the service we are receiving.

Reply from Barbra Hayers, Manager at Trinity Carers Services Ltd

Thank you for your wonderful feedback. We are delighted to hear that our staff have been approachable, professional, and effective in engaging with your son and administering his medication. It is heartening to know that their efforts to motivate him to participate in activities have been successful. We are also pleased that you feel supported by both our team and the office. It is our goal to ensure that all family members feel included and supported, and we are glad to hear that our team has been able to work well with your other sons on various approaches and projects to provide the best support and quality of life for your ill son. Your satisfaction with our service is incredibly important to us, and we are grateful for your kind words. We will continue to strive for excellence in all that we do.


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Review from Martin M (Son of Client) published on 15 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This organisation is absolutely first-rate. We have depended on them time and time again and every time they have not faltered in their determination to provide outstanding professional care and support in our time of need. No words can describe these utterly amazing people, they perhaps will never
know the debt of gratitude I have. It is now an undeniably difficult world where the good people of this world are becoming rarer. It is therefore humbling to encounter such dedicated, hard-working, professional, friendly as well as delightful members of this organisation when in the dark days of your life you look and if you are lucky find such people as these to help you and the members of your family in most need in desperate times. It is reassuring to know that such such an organisation can provide you with peace of mind and re-kindle your hope in humanity. Trinity Carers has provided so much more to me personally and my family than taking my mother backwards and forwards to the hospital.

Reply from Barbra Hayers, Manager at Trinity Carers Services Ltd

Thank you so much for your heartfelt and generous feedback. We are truly honoured by your words and deeply appreciate your recognition of our team's dedication and hard work. At Trinity Carers Services, our primary goal is to provide outstanding professional care and support, especially during the most challenging times. It is incredibly rewarding to hear that our efforts have made a significant positive impact on you and your family. Knowing that we have been able to offer you peace of mind and rekindle your hope in humanity is the highest compliment we could receive. Our team is committed to maintaining the highest standards of care and compassion, and your feedback serves as a powerful reminder of why we do what we do. Thank you once again for your kind words and for entrusting us with the care of your loved one. We will continue to strive for excellence in all that we do.


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Review from Kay R (Daughter of Client) published on 15 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was arranged for the same carers to come and care for my mum three times a day. They have built up a relationship with Mum and got to know her likes and dislikes and are happy in their work and go out of their way to reassure Mum of what they are doing. It is also a help to my peace of mind that
when I call them I get a prompt response to my concerns and guidance as to what, if anything needs doing.

Reply from Barbra Hayers, Manager at Trinity Carers Services Ltd

We at Trinity Carers Services greatly appreciate your positive feedback. It is invaluable in helping us understand what we are doing well and where we can improve. It sounds like your mum is receiving excellent care from a dedicated team. We are delighted to hear that the carers have built a strong relationship with her and are attentive to her needs. Ensuring that our carers are consistent, responsive, and reassuring is a priority for us, as it provides significant comfort to both our service users and their families.


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Review from Jane T (Client) published on 31 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I've only had a carer for a few months and I think we get on well. She is a happy person and gets on with the job, no complaints.

Reply from Barbra Hayers, Manager at Trinity Carers Services Ltd

I'm glad to hear that you've had a positive experience with your carer! At Trinity Carers Services, we are committed to continuous improvement in service delivery. We value all feedback from our service users, as it helps us tailor our services to meet the exact needs of those who rely on us. Thank you for sharing your thoughts!


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Review from M P (Daughter of Client) published on 31 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were always happy with how my mum was treated with dignity and respect.

Reply from Barbra Hayers, Manager at Trinity Carers Services Ltd

The Trinity Carers Services team gained extensive experience caring for your mother. I'm delighted that our service met your expectations, we are always striving to do our best and to learn new and better ways of improving where we fall short. Thank you for your feedback it does go a long way.


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Review from D P (Son of Client) published on 24 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Lights are left on during the daytime. Some carers don't know Dad's needs and I have to explain it all the time. Dirty clothes are sometimes not put in the wash basket. Washing up and bins are not done sometimes. Dad's clothes are sometimes not changed weekly.

Reply from Barbra Hayers, Manager at Trinity Carers Services Ltd

We appreciate this feedback as it provides us with an opportunity to address our shortcomings. We deeply regret that you had a negative experience with our service, and we are committed to rectifying the areas that fell short of the expected standard. Thank you for your candid feedback.


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Review from G R (Daughter of Client) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

After having issues with my father's previous care agency, Trinity Care came and took over all I can say is - amazing!
Carers are fantastic, very polite and professional.
Office staff are in regular contact and I can contact them anytime, any request is never too big or a problem for them.
I highly
recommend Trinity Care.

Reply from Barbra Hayers, Manager at Trinity Carers Services Ltd

Thank you for the lovely feedback and we have now built a good working relationship with your dad and the rest of the family. We now understand your dad and are able to meet his needs as well as give him his dignity and maintain his independence as he wishes. Thank you.


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Review from Mary P (Client) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers are brilliant. They shower me and get me dressed three times a week. We share a laugh together and they are always pleasant and friendly. They also make sure that I am alright. I look forward to them coming to see me.

Reply from Barbra Hayers, Manager at Trinity Carers Services Ltd

Yes, we giggle and share stories between the days that we do not visit. Sometimes we talk over each other as we have so much to share, we really enjoy looking after you and value the visit we do to your home. Thank you for your feedback.


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Review from H L (Husband of Client) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

They were very helpful and understanding.
Care staff did well with limited equipment supplied. Attendance and timekeeping were also of a high standard.
Management team always willing to alter or make changes to suit our situation.

Reply from Barbra Hayers, Manager at Trinity Carers Services Ltd

Thank you very much for your review it has strengthened our teamwork and made the job very enjoyable and a pleasure to help our clients. We remain flexible as we give each of our clients a choice and remain in their own familiar environments.


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Review from R M (Daughter of Client) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely kind gentle people. Very willing and understanding. Totally reliable. Would highly recommend this company. They were really understanding of a very demanding father. They certainly looked after him with dignity and lots of care. They respected his wishes and were there until the end.

Reply from Barbra Hayers, Manager at Trinity Carers Services Ltd

Thank you for your very positive review. We do appreciate this and gives us more confidence and knowledge in our day-to-day jobs. Thank you.


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Review from Amanda S (Daughter of Client) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Trinity Care Services have been providing end-of-life care to my 90-year-old father.
My father has built an amazing relationship with the manager and two members of staff in particular. Their professionalism is outstanding. Support and care not only given to my father but to family members too - I
am returning abroad knowing my father will receive the best possible care.
My father chose to receive his end-of-life care at home and Trinity Care have respected all his wishes. Thank you.

Reply from Barbra Hayers, Manager at Trinity Carers Services Ltd

Caring for your father was an invaluable experience for our organisation, and we consider it a privilege to have been able to provide that care. Our staff found this experience enriching, as they were able to apply their skill set effectively. We cherish the memories created during this time, and we are delighted that our care met your needs. For us, it's more than just a job it's our commitment to consistently deliver the highest quality of service. Summary: we take pride in serving our patients with dedication and compassion


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Review from R B (Client) published on 20 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Trinity are well trained and understands client's needs with questions to get the right answer. Reporting and communications are strict as in completely daily reports, understanding the client has changing moods due to an increase in medications and supporting when I am down or noticing
when I am high or prescribed pain relief medications. I believe the Trinity training program is a huge asset to developing new members of their teams to clients. Beautiful staff and 1st impressions and understanding of the new cultures in homecare.

Reply from Barbra Hayers, Manager at Trinity Carers Services Ltd

We appreciate your thoughtful feedback, as it allows us to reflect on our practices and make necessary improvements. Each client brings a unique experience, and serving you has enriched our team with valuable insights. Your positive review motivates us to continuously improve our services and positively impact every individual we have the privilege to serve. Thank you for your support!


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Review from J C (Client) published on 20 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good caring people who never let you down. Kept the place tidy and very helpful.

Reply from Barbra Hayers, Manager at Trinity Carers Services Ltd

Though the duration of the service provision was short, we are happy that our team were able to meet your expectations. We wish you nothing but the best going forward.


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Review from Helen R (Daughter of Client) published on 13 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We required some help with my father overnight when he came home from the hospital. The night care was facilitated promptly and has been excellent. A relief to know there was someone here. My father is now so much better and able to be on his own again. Thank you for your help.

Reply from Barbra Hayers, Manager at Trinity Carers Services Ltd

We are pleased to have been able to meet your requirements. Thank you for giving us this feedback, it helps us evaluate our service and improve our work.


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Review from L H (Daughter-in-law of Client) published on 4 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Trinity Carers Services met my mother-in-law's specific needs without a problem. They are professional and very caring. I would highly recommend the services of Trinity Carers for a respectful and personable approach.

Reply from Barbra Hayers, Manager at Trinity Carers Services Ltd

At Trinity Carers Services Ltd we do have a highly passionate team of Carers, caring for your mother-in-law was a worthwhile experience, we sincerely appreciate the opportunity you gave us. Thank you so much for your review it motivates us to continue doing better.


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Current Review Score: 9.7 (9.747)

Overview of Review Score

The Review Score of 9.7 (9.747) out of 10 for Trinity Carers Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.747 for Trinity Carers Services Ltd is calculated as follows: ( (123 Excellents x 5) + (23 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 154 Ratings = 4.747

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Trinity Carers Services Ltd is based on 26 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Meet the Team (2)

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Lovemore Zvidzahove

Job Title: Company Administrator

Joined: 2023

Lovemore is the company administrator who is able to attend to all your needs and questions that you may have. Lovemore is a qualified Health care assistant with many years of care experience in the healthcare field. He understands your requirements and needs and is able to guide and advise you well in the right direction.


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Martha Vambe

Job Title: Office Administrator

Joined: 2023

Martha’s addition to the team in September 2023 has been invaluable. Her extensive experience as a seasoned office administrator across various fields has significantly strengthened our commitment to quality and excellence. We look forward to leveraging her expertise to enhance our operations further.


Frequently Asked Questions about Trinity Carers Services Ltd

What Type of Services does Trinity Carers Services Ltd offer?

Trinity Carers Services Ltd offers Home Care.

How many Carers does Trinity Carers Services Ltd employ?

Trinity Carers Services Ltd employs 18 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Trinity Carers Services Ltd to verify any information. View our terms and conditions. Trinity Carers Services Ltd has a Platinum Service – more info.