Trinity Carers Services Ltd

Unit 8, Brunel House, Faringdon Business Centre, Faringdon SN7 7YR
Submit a Review
9.8 28 Reviews
  • Trinity Carers Services Ltd, Faringdon
Trinity Carers Services is a domiciliary care provider offering care and support to people from the comfort of their own homes.

They offer wheelchair accessible vehicles for clients for things like hospital and dentist appointments as well as shopping or coffee/lunch outings, with the option of being accompanied by a health care assistant if the client wishes to. This gives peace of mind and reassurance during the trip or appointment.

The team at Trinity are very flexible, ensuring clients are in control of their care; from the type of support they receive to the decided time.

The registered manager is a qualified registered nurse with vast years of experience which benefits the staff and the clients as she shares her knowledge well. The manager is a hands on person and gets involved in assisting the clients, meeting and visiting them regularly to make sure they receive the best care from the company. The team is a happy bunch and work well together.

Show Trinity Carers Services Ltd on the Map

Care Provided by Trinity Carers Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Live in Carer

Good to Know

  • Owner
  • Trinity Carers Services Ltd
  • Person in charge
  • Barbra Hayers (Manager)

Funding & Fees Guide for Trinity Carers Services Ltd

  • Prices

  • Our fees are typically charged at an hourly rate of £32 for visiting care.

  • We understand that arranging home care for yourself or a loved one can be a stressful experience. That’s why we aim to make the process as simple and transparent as possible, especially regarding costs. Home care costs will depend on your specific needs. Visiting care is billed at an hourly rate, while live-in care, or “24-hour care,” is quoted on a daily rate for short-term respite or a weekly rate for ongoing care. We are here to help you determine the appropriate level of care and ensure that the cost of home care is manageable for you and your family.

Trinity Carers Services Ltd Reviews (28)

Total of 28, showing 21-28
9.8

Trinity Carers Services Ltd has a Review Score of 9.8 (9.755) out of 10, based on 28 reviews in the last 2 years. Over all time Trinity Carers Services Ltd has 28 reviews.

Overall Experience

  • 23
  • 4
  • 1
  • 0
  • 0

Date Published

28
5
17
28
0

Review from L H (Daughter-in-law of Client) published on 4 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Trinity Carers Services met my mother-in-law's specific needs without a problem. They are professional and very caring. I would highly recommend the services of Trinity Carers for a respectful and personable approach.

Reply from Barbra Hayers, Manager at Trinity Carers Services Ltd

At Trinity Carers Services Ltd we do have a highly passionate team of Carers, caring for your mother-in-law was a worthwhile experience, we sincerely appreciate the opportunity you gave us. Thank you so much for your review it motivates us to continue doing better.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from O P (Wife of Client) published on 2 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always treated with great kindness and help. All the team are very polite, happy and kind. Always on time three times a day. Ready to answer any questions. A big thank you to them all.

Reply from Barbra Hayers, Manager at Trinity Carers Services Ltd

Each of our clients is unique and special in their own way, at Trinity Carers Services we strive to tailor our care specifically to the requirements of our clients, it has been a worthwhile experience working with you and we appreciate that you found our team to be equal to the task. Thank you for your feedback, it does go a long way in shaping our service delivery.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Stephen H (Client) published on 31 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used Trinity Carers to care for my mother, who was suffering from Dementia. Dementia is a horrible illness which, in my mother's case, took away her ability to live unaided. Trinity Carers provided an excellent first-class service by providing live-in carers on a 24 x 7 basis. Their understanding
of Dementia, including my mother's and family's needs, was exceptional. The bond that the carers built with my mother helped enormously and always brought a smile to my mother's face.
I would highly recommend Trinity CarersServices. They operate with integrity/professionalism, and compassion.

Reply from Barbra Hayers, Manager at Trinity Carers Services Ltd

Thank you for the positive feedback. Looking after your mother has helped the Staff to understand the Dementia disease more and has enabled her to be treated with respect and dignity.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from G D (Husband of Client) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my wife came out of hospital, she has many physical and mental problems. The carers do a very difficult job.
The carers treat my wife with compassion and dignity, I think they are great and I think we are very lucky to have them.

Reply from Barbra Hayers, Manager at Trinity Carers Services Ltd

Thank you for the positive review. The team do appreciate this and learn more from these reviews from our clients and families.
Thank you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Kate H (Client) published on 13 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used Trinity Carers since leaving respite care in April. Initially, the head person came to help me and then introduced the individuals to me. Very appropriate. The carers arrive on time. If there has been a delay I was informed in a timely manner. The carers have 'cared' in the true sense of
the word. They treated me with dignity, have been appropriately helpful and we have had some fun and laughter. The latter is important in aiding recovery. With advanced notice, the head person has been prepared to be flexible with my prearranged carer time so that I could have some friends around for the evening. Once I am fully recovered I think that I will miss the carers.

Reply from Barbra Hayers, Manager at Trinity Carers Services Ltd

The responsibility of taking care of you was both a privilege and an honour. The team at Trinity Carers Services really appreciate your review of our services. We endeavour to keep learning and growing and part of our growth process involves feedback from our service users, this helps us self-introspect and make necessary adjustments where and when needed. On behalf of the whole team at Trinity Carers Services, I would like to extend our uttermost gratitude to you for entrusting us with your care and your honest evaluation of the service we rendered. We wish you well going forward. Thank you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ella H (Client) assisted by family/friend published on 5 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Today I went to Didcot with the carer. We went to a shop and I bought some new underwear. My carer helped me to choose the right size. My carer helped me to buy a sandwich and hot chocolate. We then went to look at jigsaws in another show and I chose The Gruffalo. The carer takes me out once a week
and is very kind.

Reply from Barbra Hayers, Manager at Trinity Carers Services Ltd

Thank you for your review, which we value and appreciate very much.
Your satisfaction gives us the motivation to keep raising our standards.
Thank you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from David S (Husband of Client) published on 19 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From our first visit from Trinity Carers Services back in March 2023, they have always shown the utmost care and attention to my wife. They are always on time and we are always greeted with a smile. More importantly, they always make my wife smile. Not only do they give excellent care for my wife but
they always inquire how I'm doing too.

Reply from Barbra Hayers, Manager at Trinity Carers Services Ltd

Thank you so much for the review given, we really appreciate this and we do value the care of our clients and their families.
Thank you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Maria D (Daughter of Client) published on 21 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with Trinity Carers Services so far, they are providing efficient good service for my family member. It's great they are based in Faringdon. They have a good number of carers who are very pleasant and get on with the work, trainees have an experienced carer with them. Very happy to continue
with them, and they arrive on time which is fantastic.

Reply from Barbra Hayers, Manager at Trinity Carers Services Ltd

Thank you so much for your positive feedback. We are very grateful and we endeavour to deliver and support your loved family member to make them feel comfortable in their own home and treated with dignity.
Thank you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.755)

Overview of Review Score

The Review Score of 9.8 (9.755) out of 10 for Trinity Carers Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.755 for Trinity Carers Services Ltd is calculated as follows: ( (128 Excellents x 5) + (23 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 159 Ratings = 4.755

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Trinity Carers Services Ltd is based on 27 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (2)

No image found

Lovemore Zvidzahove

Job Title: Company Administrator

Joined: 2023

Lovemore is the company administrator who is able to attend to all your needs and questions that you may have. Lovemore is a qualified Health care assistant with many years of care experience in the healthcare field. He understands your requirements and needs and is able to guide and advise you well in the right direction.


No image found

Martha Vambe

Job Title: Office Administrator

Joined: 2023

Martha’s addition to the team in September 2023 has been invaluable. Her extensive experience as a seasoned office administrator across various fields has significantly strengthened our commitment to quality and excellence. We look forward to leveraging her expertise to enhance our operations further.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Trinity Carers Services Ltd to verify any information. View our terms and conditions. Trinity Carers Services Ltd has a Platinum Service – more info.