Saannie Medical Services (North Wales) Reviews (6)
Saannie Medical Services (North Wales) has a Review Score of 9.3 (9.343) out of 10, based on 6 reviews in the last 2 years. Over all time Saannie Medical Services (North Wales) has 6 reviews.
Review from D T (Daughter of Client) published on 17 February 2025
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Clive W (Client) published on 13 September 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
I am happy to continue with them.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from E W (Client) published on 21 August 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Two carers look after me on a rota basis.
I have no complaints they are empathetic, kind and very competent.
When I have contacted the office my requests have been dealt with efficiently and and speedily.
I thoroughly
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Peter W (Client) published on 15 August 2024
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Daniel R (Son of Client) published on 18 July 2023
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from ANDREW SAIDU, Director at Saannie Medical Services (North Wales)
Thanks very much, Daniel; it is our duty to ensure our clients are looked after with care and compassion.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from S S (Wife of Client) published on 10 July 2023
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Carers are friendly and courteous.
Tidy in appearance.
Prompt arrival.
Very attentive and patient.
Reply from Andrew Saidu, Director at Saannie Medical Services (North Wales)
Thanks very much; we will endeavour to do our best to support you and your husband at home. You can count on us at any time.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
The Review Score of 9.3 (9.343) out of 10 for Saannie Medical Services (North Wales) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 6 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
-
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.743 for Saannie Medical Services (North Wales) is calculated as follows: ( (27 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 35 Ratings = 4.743
-
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Saannie Medical Services (North Wales) is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.