Saintly Care Ltd

Off10 Armadillo Canterbury, Marshwood Close, Canterbury CT1 1DX
Submit a Review
Top 20 award
10 16 Reviews
  • Saintly Care Ltd, Canterbury
Saintly Care Limited is your local provider of home care service provider and supported living to those with health and social care needs in Kent and the surrounding areas.

The ethos of Saintly Care is to offer the highest standards of individualised care, recognising individual culture, diversity and human rights. The team is extremely flexible and ranges from help a few hours a day to 24 hour live care, complex care, home help and companionship.

Services can include personal care such as assistance with bathing, dressing and medication reminders; home help covering light housework, shopping and meal preparation; and companionship services that can involve everything from accompany clients on visits or appointments to simple conversation and good company.

All staff members undergo a DBS check and regular training to provide all clients assurance that they are receiving the best care by experienced and professional staff.

Show Saintly Care Ltd on the Map

Care Provided by Saintly Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Saintly Care Ltd
  • Person in charge
  • Nqobizitha Ndlovu (Registered Manager)

Funding & Fees Guide for Saintly Care Ltd

  • Prices

  • £24.00 per hour.

  • The fees is dependent on the complexity of care provided. Our fees are discussed with the client user or their family, based on their need

Saintly Care Ltd Reviews (16)

10

Saintly Care Ltd has a Review Score of 10 (10.000) out of 10, based on 15 reviews in the last 2 years. Over all time Saintly Care Ltd has 16 reviews.

Overall Experience

  • 16
  • 0
  • 0
  • 0
  • 0

Date Published

16
2
4
15
1

Review from Gillian M (Daughter of Client) published on 19 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are incredibly grateful for the tender, responsive and truly compassionate care that Saintly Care has provided. The level of dedication and empathy shown reflects exactly the kind of attention and respect we would hope to give our own parents if we were able to be there ourselves. Saintly Care goes
above and beyond, always attentive to both physical and emotional needs, making a genuine connection that brings comfort and peace of mind. It's rare to find someone who cares so deeply and thoughtfully, and we feel fortunate to have found Saintly Care. Thank you for your unwavering kindness and the beautiful difference you make every day.

Reply from Nqobizitha NDLOVU, Registered Manager at Saintly Care Ltd

Thank you so much for such kind and touching words. The entire family at Saintly Care are grateful for the opportunity to make an impact in the life of your family.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Steve W (Son of Client) published on 27 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Saintly Care are very professional. Their carers are kind patient and caring. My mum was very resistant to receiving any support whatsoever.
However, they were consistent and built up trust with Mum. There has now been a complete turnaround in mum's attitude and she now accepts support and this has
enabled her to remain in her home which is what she wanted. Mum's mental health has also improved and she is much more positive. This is so reassuring as I live over 100 miles away.
I have no hesitation in recommending them.

Reply from Nqobizitha NDLOVU, Registered Manager at Saintly Care Ltd

Thank you for your wonderful feedback Steve. It is appreciated by the team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Bryan M (Nephew of Client) published on 10 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very friendly and supportive. They look after my aunt's personal needs and they are excellent in what they do for her. I couldn't manage to look after her on my own. They shower her three times a week and dress her, looking after all her personal things which as her nephew I can't do
for her.

Reply from Nqobizitha NDLOVU, Registered Manager at Saintly Care Ltd

Thank you very much, Bryan. It has been and continues to be a joy to provide individualised support for your aunt.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lynn H (Daughter of Client) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Saintly Care excellently cared for my father through his end-of-life journey in 2022. This year my mother, till her death, required carers and would only accept Saintly Care. They cared for both my parents with professional kindness and both were treated with respect and dignity always. The staff also
showed compassion and kindness to the family too, always updating us on any changes. Thank you all for your dedicated care and enabling my parents to remain in their own home, which was their wish, till they passed away. I would highly recommend this fantastic, caring team to look after your loved ones.

Reply from Nqobizitha Ndlovu, Registered Manager at Saintly Care Ltd

Thank you Lynn for such kind words. We took pride in the care provided and both Mum and Dad meant so much to the entire family at Saintly Care.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C T (Son of Client) published on 6 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Saintly Care have been truly excellent, very reliable and conscientious with first-class communication. My mother has dementia and all of their staff have been patient and understanding, carrying out their work with no fuss. I would not hesitate to recommend it.

Reply from Nqobizitha NDLOVU, Registered Manager at Saintly Care Ltd

Thank you. Always a joy to provide person-centred care for your mum.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Diane T (Daughter of Client) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and service provided has been exceptional. Originally they cared for my father during his last months alive and since starting their own company I couldn’t think of anyone better or trustworthy to now support my mum who is 96. They have answered any queries I have had and she and I feel safe
knowing that she is in their care. I am grateful to have such friendly, caring and professional people not only for my mum's life but mine too!

Reply from Nqobizitha NDLOVU, Registered Manager at Saintly Care Ltd

Thank you very much for the feedback. We are honoured to look after mum.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Pauline M (Daughter of Client) published on 20 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was having so much trouble finding a care company for my mother, who is housebound. Saintly Care, were so reassuring and caring, even on my first phone call. Understanding of my mother's needs, from the start. They provided the service for her with diligence and great sensitivity, keeping me informed
on any problems or anything that needed to be discussed. A lovely group of carers which I would recommend to anyone.

Reply from Nqobizitha Ndlovu, Registered Manager at Saintly Care Ltd

Thank you very much for such kind words of recommendation. The carers at Saintly Care enjoyed looking after your lovely mum.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Michael L (Son of Client) published on 27 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have only used this company for a week so far because my 93-year-old father then went back to the hospital,l where he still is at present. All staff were genuinely friendly and caring. They were also very thorough when attending to my father's needs, and we noticed how tidy and clean they left the
house. All visits were fully recorded in an app to which the family has full access to see what was done and how my father was feeling. I also received welcome phone calls when there were any concerns. We will definitely use them again if and when my father returns home and can confidently recommend them to others in need of proper home care services.

Reply from Nqobizitha Ndlovu, Registered Manager at Saintly Care Ltd

Thank you. Your feedback is highly appreciated.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Toni R (Granddaughter of Client) published on 24 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that was provided for my nan was unbelievable; there was a huge weight lifted for us as a family to know that we were in good hands with these people. Nothing was too much trouble, whether it be a task that needed doing or even an ear to listen. The atmosphere and joy these people brought to
our home were just what we all needed. My nan was very against having care, but there came a point there was no other choice, but once the care started, my nan was very pleasantly surprised. I will definitely be recommending this company to anyone that is needing care. Five stars all-round here.

Reply from Nqobizitha Ndlovu, Registered Manager at Saintly Care Ltd

Thank you, Toni, for the feedback. She meant a lot to us, and we continue to miss her.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Pauline R (Sister of Client) published on 24 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have become more like family members. Their dedication, care and knowledge are second to none.
They read the care plans every visit and act accordingly.
Not only do they treat patients with respect, but they are also there for the family members as well.
I would highly recommend this
company.

Reply from Nqobizitha Ndlovu, Registered Manager at Saintly Care Ltd

We appreciate the feedback, Pauline, and we miss you and the family.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from K R (Son of Client) published on 24 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They looked after my mum on end-of-life care, and I can not fault them. My mum was so impressed with them, as was I. Nothing was too much trouble; they went above and beyond to make Mum comfortable.
We, as a family, can not thank them enough.

Reply from Nqobizitha Ndlovu, Registered Manager at Saintly Care Ltd

Thank you for the feedback. Your Mum was special to me and the team. Thank you for welcoming us to your family.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Joanne W (Daughter of Client) published on 17 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were recommended Saintly Care by a friend whose judgment we trusted. We could not be more pleased with the care received. The care is careful, thoughtful and considered; it is precisely how a loved one should be cared for. We began to care with Saintly Care in April 2023 and will continue to use
them. Communication is also key, and that is brilliant.
My mother and I feel confident in the care, and most importantly, my mother feels safe.

Reply from Nqobizitha Ndlovu, Registered Manager at Saintly Care Ltd

Thank you for your thoughtful feedback. We love to take care of Mum and will continue to provide the best care.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Kirsty B (Daughter of Client) published on 4 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care of Saintly Care Ltd was absolutely fantastic. They were just perfect whilst helping my dying mum. I couldn't have asked for better care staff. My mum felt so relaxed around them; they are just beautiful and warm people, and I would recommend this care to literally anyone.

Reply from Nqobizitha Ndlovu, Registered Manager at Saintly Care Ltd

Thank you, Kirsty. It was a joy and pleasure to spend time with your beautiful mum. The support and warmth we received from you and the family were fantastic, and we appreciate you opening up to us and making our job a delight.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Louise B (Daughter-in-law of Client) published on 4 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been supported for three years by this team, and they are exceptional, ensuring and focused on my father's welfare. They were punctual, kind, polite and thoughtful towards the challenges the family faced. They always put our father's welfare first amid challenging situations.
I cannot recommend
them enough, and also I miss them but wish you the best of luck. You know I think you are amazing.

Reply from Nqobizitha Ndlovu, Registered Manager at Saintly Care Ltd

Louise, I would like to appreciate you and the family for the wonderful feedback. We always looked forward to seeing you and the family and are happy to provide the best of care.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lorraine B (Daughter of Client) published on 27 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had to have care when my father was at end of life. It was such a difficult time for us and my mother. Having strangers in your home wasn’t something we felt comfortable with; however, the team looked after my dad well and made him feel comfortable. They actually cared about my dad, and the company
we had before wouldn’t even talk to my dad, so we were really grateful we had them looking after Dad at such a stressful time.
I can’t recommend them enough.

Reply from Nqobizitha NDLOVU, Registered Manager at Saintly Care Ltd

Thank you very much, Lorraine. It was a real honour to support you and your family through a tough time.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lisa W (Daughter of Client) published on 17 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend the manager and the rest of the team at Saintly Care enough. The level of care, kindness, understanding, compassion, love and, above all, the dignity they showed my father in his last few months of life was second to none. They became part of our family, and my father called them
his angels. I cannot thank them enough for everything they did for my father and for us as a family. I would highly recommend it to anyone.

Reply from Nqobizitha Ndlovu, Registered Manager at Saintly Care Ltd

Thank you very much for the feedback, Lisa. It was a pleasure and honour to have been there for you and the family. We miss you all, and your father was special to us all.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Saintly Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Saintly Care Ltd is calculated as follows: ( (90 Excellents x 5) ) ÷ 90 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Saintly Care Ltd is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Zitha

Zitha

Job Title: Registered Manager

Joined: 2022

With over 15 years of experience in the Social Care industry, I have held various roles, including Registered Manager, Deputy Manager, Social Worker, Senior Carer, and Carer. My background spans both community-based and hospital settings, where I have worked extensively as a Support Worker.


As a self-starter with excellent communication, report-writing, and time-management skills, I excel in collaborating with diverse healthcare professionals. My approachable nature and comprehensive experience in local authority roles, particularly within the Assessment and Care Management team, enable me to meet the needs of service users aged 65+ and their families effectively.


In my role as a Senior Support Worker, I have provided one-to-one support to individuals with Autism. I am adept at liaising with Discharge Coordinators, ensuring that documentation accurately reflects each situation's realities. My expertise includes developing and maintaining strong relationships with service users, local authorities, and families.


I have significant experience conducting assessments in hospitals and individual homes for those with complex health and social needs. Additionally, I am proficient in investigating service quality issues and leveraging these insights to enhance working relationships with service users, families, and staff.


I am passionate about delivering person-centred care and ensuring that each service user of Saintly Care is treated with dignity and respect. My goal is to create a nurturing environment where service users feel valued, safe, and cared for. I am committed to continuous improvement and innovation in care practices to provide the best possible experience for our service user and their families."


Frequently Asked Questions about Saintly Care Ltd

What Type of Services does Saintly Care Ltd offer?

Saintly Care Ltd offers Home Care.

How many Carers does Saintly Care Ltd employ?

Saintly Care Ltd employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Saintly Care Ltd to verify any information. View our terms and conditions. Saintly Care Ltd has a Platinum Service – more info.