Saintly Care Ltd

Off10 Armadillo Canterbury, Marshwood Close, Canterbury CT1 1DX
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Top 20 award
10 21 Reviews
  • Saintly Care Ltd, Canterbury
Saintly Care Limited is your local provider of home care service provider and supported living to those with health and social care needs in Kent and the surrounding areas.

The ethos of Saintly Care is to offer the highest standards of individualised care, recognising individual culture, diversity and human rights. The team is extremely flexible and ranges from help a few hours a day to 24 hour live care, complex care, home help and companionship.

Services can include personal care such as assistance with bathing, dressing and medication reminders; home help covering light housework, shopping and meal preparation; and companionship services that can involve everything from accompany clients on visits or appointments to simple conversation and good company.

All staff members undergo a DBS check and regular training to provide all clients assurance that they are receiving the best care by experienced and professional staff.

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Care Provided by Saintly Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Saintly Care Ltd
  • Person in charge
  • Nqobizitha Ndlovu (Registered Manager)

Funding & Fees Guide for Saintly Care Ltd

  • Prices

  • £24.00 per hour.

  • The fees is dependent on the complexity of care provided. Our fees are discussed with the client user or their family, based on their need

Saintly Care Ltd Reviews (21)

Total of 21, showing 21-21
10

Saintly Care Ltd has a Review Score of 10 (9.982) out of 10, based on 19 reviews in the last 2 years. Over all time Saintly Care Ltd has 21 reviews.

Overall Experience

  • 21
  • 0
  • 0
  • 0
  • 0

Date Published

21
7
9
19
2

Review from Lisa W (Daughter of Client) published on 17 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend the manager and the rest of the team at Saintly Care enough. The level of care, kindness, understanding, compassion, love and, above all, the dignity they showed my father in his last few months of life was second to none. They became part of our family, and my father called them
his angels. I cannot thank them enough for everything they did for my father and for us as a family. I would highly recommend it to anyone.

Reply from Nqobizitha Ndlovu, Registered Manager at Saintly Care Ltd

Thank you very much for the feedback, Lisa. It was a pleasure and honour to have been there for you and the family. We miss you all, and your father was special to us all.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 10.0 (9.982)

Overview of Review Score

The Review Score of 10 (9.982) out of 10 for Saintly Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.982 for Saintly Care Ltd is calculated as follows: ( (113 Excellents x 5) + (1 Satisfactorys x 3) ) ÷ 114 Ratings = 4.982

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Saintly Care Ltd is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Meet the Team (1)

Zitha

Zitha

Job Title: Registered Manager

Joined: 2022

With over 15 years of experience in the Social Care industry, I have held various roles, including Registered Manager, Deputy Manager, Social Worker, Senior Carer, and Carer. My background spans both community-based and hospital settings, where I have worked extensively as a Support Worker.


As a self-starter with excellent communication, report-writing, and time-management skills, I excel in collaborating with diverse healthcare professionals. My approachable nature and comprehensive experience in local authority roles, particularly within the Assessment and Care Management team, enable me to meet the needs of service users aged 65+ and their families effectively.


In my role as a Senior Support Worker, I have provided one-to-one support to individuals with Autism. I am adept at liaising with Discharge Coordinators, ensuring that documentation accurately reflects each situation's realities. My expertise includes developing and maintaining strong relationships with service users, local authorities, and families.


I have significant experience conducting assessments in hospitals and individual homes for those with complex health and social needs. Additionally, I am proficient in investigating service quality issues and leveraging these insights to enhance working relationships with service users, families, and staff.


I am passionate about delivering person-centred care and ensuring that each service user of Saintly Care is treated with dignity and respect. My goal is to create a nurturing environment where service users feel valued, safe, and cared for. I am committed to continuous improvement and innovation in care practices to provide the best possible experience for our service user and their families."


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