Elsie's Help at Home

Office 6, The Generals, Main Road, Boreham, Chelmsford CM3 3HJ
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10 33 Reviews
  • Elsie's Help at Home, Chelmsford
Elsie's Help at Home offers care in Chelmsford, Maldon, Witham, Braintree, Brentwood and Billericay. This enables people to stay living in their own homes, with that extra bit of crucial support.

There is a wide range of care on offer from 30 minute care calls to respite and overnight care as well as live-in care.

Staff are fully trained and knowledgeable and offer care that is tailored to the individual and their specific needs.

Elsie's Help at Home is passionate about quality person centred care and believes in building relationships with families and clients to ensure a personal and bespoke service.

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Care Provided by Elsie's Help at Home

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer

Good to Know

  • Owner
  • Elsie's Help at Home Ltd
  • Person in charge
  • Lyndsey Ryan (Manager)

Funding & Fees Guide for Elsie's Help at Home

  • Prices

  • Elsie's Help at Home – Fee structure
    Care services Monday – Friday:
    £32.00 per hour
    We also offer 30 minute and 45 minute visits


    Care services Saturday & Sunday:
    £32.50 per hour
    We also offer 30 minute and 45 minute visits

Elsie's Help at Home Reviews (33)

Total of 33, showing 1-20
10

Elsie's Help at Home has a Review Score of 10 (9.969) out of 10, based on 33 reviews in the last 2 years. Over all time Elsie's Help at Home has 33 reviews.

Overall Experience

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Review from K W (Wife of Client) published on 14 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed someone to sit with my bed-bound husband while I took a break. All the people who came were friendly and he enjoyed their company and looked forward to the visits. They also made themselves useful by doing the ironing or any other jobs they noticed, all without fuss. Thank you most sincerely.

Reply from Lyndsey Ryan, Manager at Elsie's Help at Home

Thank you for taking the time to leave a review. We are pleased we could assist you at such a difficult time. Best wishes, Elsie's Help at Home.


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Review from Val R (Wife of Client) published on 10 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We used Elsie's Help at Home when we visited our daughter in Hatfield Peverel this December. We live in the North East and I was so anxious about how we could visit whilst supporting my husband who has PSP with limited mobility. The whole team were amazing, efficient, caring and kind. My husband received
the best care possible and I had much needed respite during our stay. Thank you so much for supporting us - would totally recommend.

Reply from Lyndsey Ryan, Manager at Elsie's Help at Home

Thank you for your kind review, we will be sure to pass your feedback to the care team. We look forward to seeing you on your next visit.


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Review from Susan J (Daughter of Client) published on 19 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Efficient friendly and reliable. Generally very cheerful and amenable staff. The team have provided good support and care for my father, helping to allow him to remain in his own home. Have always arrived as expected and that is very reassuring. Thank you!

Reply from Lyndsey Ryan, Manager at Elsie's Help at Home

Thank you for your positive review. We are very pleased to hear that the support provided is meeting your father's needs. We will be sure to pass your feed-back on to the team.


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Review from M M (Partner of Client) published on 16 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Elsie's has been personally bespoke to our needs, good listeners to how to work with parents and changing situations, and sensitive to their individual needs. Can't recommend them enough! Thank you so much!

Reply from Lyndsey Ryan, Manager at Elsie's Help at Home

Thank you so much for your lovely review. It is a pleasure to be able to support your parents.


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Review from Clare T (Daughter of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We used Elsie's Help at Home for my dad a couple of years ago and found the service was excellent so when my mum needed care earlier this year we knew we would use them again. It all happened very quickly and Elsie's put in a care plan immediately to suit our needs. The staff were very friendly, helpful
and knowledgeable. My mum always enjoyed their visits and would have a laugh with the carers. This company is a credit to the industry. The family would like to thank you for all your help and would definitely recommend your services to others.

Reply from Lyndsey Ryan, Manager at Elsie's Help at Home

Thank you so much for your lovely review. It was an absolute pleasure to assist both of your parents, we will pass on your kind words to the team. Best wishes, Elsie's Help at Home.


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Review from Diane H (Daughter of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team are a delight. They bring reliability, compassion and humour - along with efficiency and understanding of the challenges we face -to a difficult situation. They have been a great support to me and my sister whilst giving Mum and Dad the best chance of maintaining their independence.

Reply from Lyndsey Ryan, Manager at Elsie's Help at Home

Thank you for your lovely review, it is a pleasure to be able to support them both to remain at home. We will make sure your review is passed on to the team. Elsie's Help at Home.


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Review from Julee H (Daughter of Client) published on 23 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We found Elsie's through the recommendation of a friend of a carer who made the move over to Elsie's.
Their ethics are client-based. Our previous carers from another firm had let us down badly.
From the very first visit, my parents had a great connection with the owner. Very warm, knowledgeable
and friendly. You can tell immediately that her team of carers are superb at their jobs and,
have a natural affinity with the elderly. After having a bad experience with our previous firm of carers, it was so refreshing to trust Elsie's with the care for my parents. They are inclusive and both my parents are treated with respect and kindness. It's been some time since my parents have been heard loudly laughing, but this is now a regular occurrence. The whole of the family is so pleased with their care, Absolutely first-class. All of the carers deserve individual praise. Thank you all. Highly recommended.

Reply from Lyndsey Ryan, Manager at Elsie's Help at Home

Thank you so much for your kind words. We are so pleased that they are happy with the service and we all love seeing them both happy. We will pass your kind words on to the team. Elsie's Help at Home.


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Review from Lesley C (Daughter of Client) published on 23 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care and professionalism on every level have been given to my mother from the very first meeting to the present day. Also, my mother really looks forward to seeing each member of the care team each day they visit her.
I truly would recommend Elsie’s Help at Home to anyone who seeks excellent
home care.

Reply from Lyndsey Ryan, Manager at Elsie's Help at Home

Thank you so much for your kind review, it's been a pleasure to assist your mother. We will be sure to share your kind review with the team. Elsie's Help at Home.


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Review from E A (Wife of Client) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found this company online last year, we had a home visit before we used the service. My husband was very happy to use the company. The ladies are friendly and use all the time we pay for, in fact, they left my kitchen very clean and tidy and my husband is happy so when I go away if he is properly
cared for I know I can enjoy my breaks. Thank you

Reply from Lyndsey Ryan, Manager at Elsie's Help at Home

That you for your review. It is a pleasure to assist your husband and we are very pleased that you both find the service helpful. Elsie's Help at Home


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Review from V M (Wife of Client) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The best staff anyone would want in their home. Always cheerful and make sure all is well before they leave. They chat away to my husband which gives him a good start to his day. Would happily recommend.

Reply from Lyndsey Ryan, Manager at Elsie's Help at Home

Thank you for your lovely feedback and for always making the team feel so welcome in your home. It is a pleasure to be able to assist your husband. Elsie's Help at Home


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Review from Graham S (Friend of Client) published on 13 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The management of Elsie's Help at Home was outstanding. There was always someone to talk to giving encouragement and advice. The company was extremely flexible and was able to cope with changing circumstances. Whilst I didn't experience the care directly I did witness some of the care and it was clear
that the ethos of Elsie's Help at Home was passed to all their carers.

Reply from Lyndsey Ryan, Manager at Elsie's Help at Home

Thank you for your kind review, we will make sure we pass this on to the team. Elsie's Help at Home.


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Review from Jayne R (Daughter of Client) published on 13 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Elsie's Help at Home have been in my father's life for two years now. Every single member of his team have delivered outstanding customer service, that exceeds expectations. They all have the same values of the business, that they care deeply about the people they look after, and treat them with with
the love, care and respect that they give to their own families. This creates a very personal service, which you do not find in other care companies. Not only do they respect and care about my Father deeply, but the manager supports me too, with weekly updates, and her knowledge and wisdom are so valuable and so welcomed. They have been a beacon of light in what has been some very dark times, with constant reassurance, reliability, honesty and integrity. I trust all of my father's team implicitly, and they are all sensitive to his ever-changing health needs. I would not have been able to care for my father without them. They are without doubt, exceptional, professional, caring and unique.

Reply from Lyndsey Ryan, Manager at Elsie's Help at Home

Thank you for your kind review, we will make sure we pass this on to the team. Elsie's Help at Home


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Review from Angie G (Daughter of Client) published on 8 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is 98 years old and is a very proud man and has found coming to terms with old age and the associated health problems very difficult to accept....but as you can imagine we are now in a position where he needs some support in his routine for his own well being. He has categorically refused
any previous offers of help and support so we had our concerns about this moving forward successfully.


Once we contacted Elsie's Help at Home (my sister and I thought they sounded perfect as they offer a bespoke service tailored to that client). The Manager came and met dad, she was very understanding, thoughtful and respectful she understood dads hesitancy and suggested that she come back the following week with one of the carers in her team. The carer was as equally respectful and understanding and has been a godsend undertaking some domestic tasks, dad is now chatting about things she can help him with in the future.....when he is ready of course! What a find and would highly recommend it.


Reply from Lyndsey Ryan, Manager at Elsie's Help at Home

Thank you for your lovely review. I am pleased we have been able to assist and that your father has been able to build a relationship with the carer who visits him and think about the future.We will be sure to pass your feed back on to the carer who visits.Elsie's Help at Home


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Review from Jayne T (Daughter of Client) published on 30 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t rate the care provided by Elise’s Help at Home high enough. It is so lovely knowing someone is checking up on Mum every morning and if there were any problems they would contact us.
Mum is happy with the care provided.

Reply from Lyndsey Ryan, Manager at Elsie's Help at Home

Thank you for your positive review. It is lovely to know that you and your mum are happy with the support. We will make sure that your kind words are shared with the team.


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Review from Jean A (Client) published on 30 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am 90 years old and disabled with osteoarthritis in my spine and knees. When I wake up each morning, it is very comforting to know that one of my lovely lady carers from Elsie’s Help at Home will soon be here to help me to get up, washed and dressed and that I won’t have to struggle through my pain
alone. They are always bright, cheerful, reliable, loving and efficient; I look forward to their visits every day and also at night when they see me up to bed.
“Ladies, I love you all - you are the best. Thank you for your care.”

Reply from Lyndsey Ryan, Manager at Elsie's Help at Home

Thank you for your kind review. The ladies enjoy coming to see you, you always put a smile on their faces and your impressions keep us all laughing. We are really pleased you enjoy the service and look forward to seeing your team of ladies who assist you. We will be sure to pass on this lovely feedback to the team, Elsie's Help at Home.


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Review from Claire D (Daughter of Client) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are lovely, very kind, and happy with my dad. We’ve had lots of different ladies help all great!
The manager is so helpful and the care coordinator, they’re very quick at trying to get the best solution to help us and Dad.
Highly recommended!

Reply from Lyndsey Ryan, Manager at Elsie's Help at Home

Thank you for your positive review. It's a pleasure to assist your father, we are so pleased that the service can support you all. We will be sure to pass on your lovely feedback to the team. Elsie's Help at Home.


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Review from Lesley C (Daughter of Client) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were extremely pleased with the service we received from the manager and the team at Elsie's Help at Home. They were always cheerful, kind and caring and our Father enjoyed their visits.
We were always informed if there were any problems or changes needed and phone calls were returned promptly.
Overall the experience was excellent and we would not hesitate to recommend them to others.

Reply from Lyndsey Ryan, Manager at Elsie's Help at Home

Thank you for your positive review. It was a pleasure looking after your Father and we will share the feedback with the ladies who assisted him. Elsie's Help at Home.


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Review from Max L (Daughter-in-law of Client) published on 26 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very caring, reliable and trustworthy team. Very thorough with standards and great feedback on care updates. Your family are in safe hands and in this very daunting world of care, it was made very easy to understand.

Reply from Lyndsey Ryan, Manager at Elsie's Help at Home

Thank you for your positive review, we will be sure to share this with the team. Elsie's Help at Home


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Review from Graham R (Nephew of Client) published on 25 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Elsie's Help at Home for just over a year now, and we could not be happier with the service they have provided with their daily care visits to my Aunt and Uncle, both of whom have Dementia. Their carers are friendly, caring and efficient when they visit and we feel extremely comfortable
knowing we can rely on them to notify us of any problems by way of their management team. A special mention for the Manager who we liaise with from the office mainly, and their carer who has more direct contact with my Aunt and Uncle.

Reply from Lyndsey Ryan, Manager at Elsie's Help at Home

Thank you so much for your positive review. We will be sure to pass this feedback on to all of the team. Many thanks, Elsie's Help at Home


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Review from Patricia M (Wife of Client) published on 25 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my husband has been receiving care from Elsie's Care at Home he has been more than satisfied with the level of experience of all the helpers and supervision of office staff. All of them have been patient and caring

Reply from Lyndsey Ryan, Manager at Elsie's Help at Home

Thank you so much for your positive review. We will be sure to pass this feedback on to all of the team. Many thanks, Elsie's Help at Home.


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Current Review Score: 10.0 (9.969)

Overview of Review Score

The Review Score of 10 (9.969) out of 10 for Elsie's Help at Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.969 for Elsie's Help at Home is calculated as follows: ( (188 Excellents x 5) + (6 Goods x 4) ) ÷ 194 Ratings = 4.969

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Elsie's Help at Home is based on 33 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Sep 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (7)

Lyndsey

Lyndsey Ryan

Job Title: Registered Manager/Director

Joined: 2023

My name is Lyndsey, and I am the founder and director of Elsie’s Help at Home.


I have over 20 year's experience in the care industry, and it is my passion for quality, person-centred care at home that has led me to create this service.


My goal is to enable and empower people to remain independent at home. I believe this is achievable by providing a bespoke service unique to each of my clients and fully understanding their needs and the things that are important to them.


I love meeting new people and getting to know their stories and helping them to continue creating memories with their loved ones.


?I believe continuity is key and strive for the highest quality in all that I do.


Lucy

Lucy Bagenal

Job Title: HR and Recruitment Manager

Joined: 2022

My name is Lucy. I am the HR and recruitment manager at Elsie’s Help at Home.

I have over 17 years of experience in the Health and social care setting.


I am passionate about enabling and supporting our clients to remain as independent as possible and have as much choice as possible.


I believe we achieve this by recruiting and supporting the best carers to create an effective and person-centred support team for our clients.


Stevie

Stevie Burns

Job Title: Care Manager

Joined: 2024

My name is Stevie and I am the Care Manager for Elsie's help at home.


I have been in the care industry for over 10 years working with a wide range of amazing people.
I love what I do, as care is personal to me, I have a brother with a disability that lives in a 24-hour care setting.
I enjoy growing and learning with-in my role and I especially like expanding my knowledge and skills around safeguarding, autism and dementia.
I have actively taken part in the autism and dementia bus training and found it very insightful.


Outside of work I am proud mummy to an energetic little boy, and I play in a women's league for two ice hockey teams.


Lauren

Lauren Symington

Job Title: Care Coordinator - Maldon

Joined: 2022

My name is Lauren Symington, I have worked in the care industry for 5 years.


Prior to working for Elsie’s Help at Home, I worked for the NHS as a health care assistant.


I have always loved meeting new people and enjoy talking to people and finding out all about them, which is why I love community care. Since working for Elsie’s help at home I have learnt new skills and have met lots of lovely clients and staff. I have always been passionate about supporting people and studied Health and Social care at college at college in 2016.


One of the things I enjoy most about community care is that I can give my full attention and time to each client on their visit.


Alison

Alison Annesley

Job Title: Care Coordinator - Braintree

Joined: 2023

Hello, I'm Alison and have been a carer with Elsie's for the past 10 months. Previous to this I have spent the majority of my employment working with people and supporting them in gaining the most from their lives. In capacities such as caring for the elderly, those with learning disabilities and challenging behaviours and in a special home for deaf people. I've also worked for the NHS as a theatre nurse and spent over 7 years in a pharmacy .



I am passionate that people should be able to access support when needed, and that they can continue to lead full lives wherever possible.



Of course the most important things to me are my family, including Tommy the Podenco .


Kelly

Kelly Halls

Job Title: Care Coordinator - Chelmsford, Billericay and Brentwood

Joined: 2024

My name is Kelly and I have 16 years experience in the care industry and am really passionate about my role in supporting people to remain in their own home with the right support.


When I am not working I enjoy walking my dog and spending time with my children and Grand child.


Louise

Louise Bandy

Job Title: Care Coordinator - Central Chelmsford

Joined: 2024

Hello!


My Name is Louise and I started as a carer at Elsie's Help at Home last year. I enjoy my role as I really feel that I can make a difference to people's lives, I also get to meet so many different people and hear their interesting stories.
I am passionate about high quality care and my new role as a Care coordinator allows me to support people that bit more when it comes to deciding on the right level of support for them.


In my free time I like to have cuddles with my dog and spend time with my family.


Frequently Asked Questions about Elsie's Help at Home

What Type of Services does Elsie's Help at Home offer?

Elsie's Help at Home offers Home Care.

How many Carers does Elsie's Help at Home employ?

Elsie's Help at Home employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Elsie's Help at Home to verify any information. View our terms and conditions. Elsie's Help at Home has a Premium Service – more info.