Elsie's Help at Home

Office 6, The Generals, Main Road, Boreham, Chelmsford CM3 3HJ
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Top 20 award
10 33 Reviews
  • Elsie's Help at Home, Chelmsford
Elsie's Help at Home offers care in Chelmsford, Maldon, Witham, Braintree, Brentwood and Billericay. This enables people to stay living in their own homes, with that extra bit of crucial support.

There is a wide range of care on offer from 30 minute care calls to respite and overnight care as well as live-in care.

Staff are fully trained and knowledgeable and offer care that is tailored to the individual and their specific needs.

Elsie's Help at Home is passionate about quality person centred care and believes in building relationships with families and clients to ensure a personal and bespoke service.

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Care Provided by Elsie's Help at Home

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer

Good to Know

  • Owner
  • Elsie's Help at Home Ltd
  • Person in charge
  • Lyndsey Ryan (Manager)

Funding & Fees Guide for Elsie's Help at Home

  • Prices

  • Elsie's Help at Home – Fee structure
    Care services Monday – Friday:
    £32.00 per hour
    We also offer 30 minute and 45 minute visits


    Care services Saturday & Sunday:
    £32.50 per hour
    We also offer 30 minute and 45 minute visits

Elsie's Help at Home Reviews (33)

Total of 33, showing 21-33
10

Elsie's Help at Home has a Review Score of 10 (9.969) out of 10, based on 33 reviews in the last 2 years. Over all time Elsie's Help at Home has 33 reviews.

Overall Experience

  • 33
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Date Published

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Review from A C (Daughter of Client) published on 25 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a fantastic experience with Elsie's Help at Home. The wonderful carer allocated to my dad was kind, gentle, thoughtful and reliable. He loved spending time with her and looked forward to her twice-weekly visits. His last few months were enriched greatly by her company and it was a great comfort
to us that he was safe, happy and well looked after. Couldn't recommend them more as a company, thank you for all that you did for Dad.

Reply from Lyndsey Ryan, Manager at Elsie's Help at Home

Thank you so much for your positive review. We will be sure to pass this feedback on to all of the team. Many thanks, Elsie's Help at Home


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Review from Gay L (Friend of Client) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My good friend was having problems with taking medication. As soon as we met the Manager we knew that her employees would be most appropriate to visit my friend. Should the carers be held up in traffic or delayed with a previous visit I would be informed. Often a thankless task the carers were always
professional and appropriate.

Reply from Lyndsey Ryan, Manager at Elsie's Help at Home

Thank you very much for your positive feedback, we will be sure to pass this on to the team. Many thanks, Elsie's Help at Home.


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Review from Peter H (Husband of Client) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Elsie's Help At Home for 10 months now. My Wife has had a number of mini-strokes and cannot do very much physical work. This means I have to run the house and garden. I find it very helpful to have the housework done for me by Elsie's Help at Home. All the Ladies who come to do the
work are very friendly and do a good job. I would recommend Elsie's Help At Home to anyone who needs this type of service.

Reply from Lyndsey Ryan, Manager at Elsie's Help at Home

Thank you very much for your positive feedback, we will be sure to pass this on to the team. Many thanks, Elsie's Help at Home.


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Value for Money

Review from C C (Husband of Client) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found the overall contact with the staff either in the office or out in the field is always a very positive experience. This is built upon years of experience with this company. Nothing is too much trouble and they always show a flexible response to the client’s requests and problems.

Reply from Lyndsey Ryan, Manager at Elsie's Help at Home

Thank you very much for your positive feedback, we will be sure to pass this on to the team. Many thanks, Elsie's Help at Home.


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Value for Money

Review from Sandra C (Wife of Client) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a very well-managed home care provider. I really could not fault it from the initial meeting to the companionship my husband received. Sadly our experience was short-lived as my husband died very suddenly only a couple of months later. He liked his carer very much. She was gentle and kind listening
to him for five hours on and twice a week. His need was companionship at the time. He was not the easiest and resisted care but he was won over and looked forward to visits. On his death, I received flowers which was very touching given the short time. I have already recommended this provider of care at the doctor’s surgery in a help sheet to help others in my predicament.

Reply from Lyndsey Ryan, Manager at Elsie's Help at Home

Thank you very much for your positive feedback, we will be sure to pass this on to the team. Many thanks, Elsie's Help at Home.


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Management

Treated with Dignity

Value for Money

Review from Lorna M (Daughter-in-law of Client) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having not needed to organise care before I was unsure of the process and apprehensive about it. From initial contact to the present day the service and support have been exceptional. The Manager went through everything step by step and explained things clearly. Although they were very resistant to
needing help, my in-laws enjoy the carer's company and we really appreciate the chance to switch off for a bit.

Reply from Lyndsey Ryan, Manager at Elsie's Help at Home

Thank you very much for your positive feedback, we will be sure to pass this on to the team. Many thanks, Elsie's Help at Home.


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Management

Treated with Dignity

Value for Money

Review from M D (Son of Client) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Elsie help at home were excellent with my Dad. Nothing was too much trouble and are all very pleasant. I would recommend Elsie help at home to anyone I really can't thank The Manager and the team enough for what they did.

Reply from Lyndsey Ryan, Manager at Elsie's Help at Home

Thank you very much for your positive feedback, we will be sure to pass this on to the team. Many thanks, Elsie's Help at Home.


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Care / Support

Management

Treated with Dignity

Value for Money

Review from Philip M (Son of Client) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This was the first time we have needed care and support for my elderly mother. From day one, the staff at Elsie's Help at Home held my hand to ensure I understood the processes and what my mother could expect from the carers. Every member of the team treated my mother with utmost respect which contributed
to her speedy return to her previous independent status. Should the need arise, I would definitely call on Elsie's Care at Home again. A big thank you to you all.

Reply from Lyndsey Ryan, Manager at Elsie's Help at Home

Thank you very much for your positive feedback, we will be sure to pass this on to the team. Many thanks, Elsie's Help at Home.


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Care / Support

Management

Treated with Dignity

Value for Money

Review from T T (Daughter of Client) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Elsie's Help at Home has been caring for my mother for just over a month. The staff have been very caring, friendly and helpful to deal with. They have been flexible and understanding. My mother finds the time spent with the carers enjoyable and she looks forward to their visits. It is reassuring to
know that they are a regulated business and their expertise is demonstrated. Thanks.

Reply from Lyndsey Ryan, Manager at Elsie's Help at Home

Thank you very much for your positive feedback, we will be sure to pass this on to the team. Many thanks, Elsie's Help at Home.


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Management

Treated with Dignity

Value for Money

Review from Julie J (Client) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Delightful, dynamic team who all took great care of me post operatively and helped me do my exercises enthusiastically and with motivation. Arrived on time and smiling!! Prepared my lunch and made sure I was confortable at all times.

Reply from Lyndsey Ryan, Manager at Elsie's Help at Home

Thank you very much for your positive feedback, we will be sure to pass this on to the team. Many thanks, Elsie's Help at Home.


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Care / Support

Management

Treated with Dignity

Value for Money

Review from Mel G (Daughter of Client) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care that my father received from Elsie’s Help at Home went above and beyond anything I could ever wish to hope for. The girls who looked after him were wonderful, so caring and gentle. They made what was an incredibly difficult time for me bearable, I could not have coped without them.
I can honestly say that the manager became a friend, we laughed and cried together, and she couldn’t have done more for me or my dad. It wasn’t just the manager, all the girls that came were fantastic, all selfless carers who I’d be happy to look after any member of my family.

Reply from Lyndsey Ryan, Manager at Elsie's Help at Home

Thank you very much for your positive feedback, we will be sure to pass this on to the team. Many thanks, Elsie's Help at Home.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Julie G (Daughter of Client) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team of carers visited my dad for a couple of months before he sadly went into hospital. Every member of the team was great, they were nice and chatty to my dad when they visited, which he enjoyed. The timing was excellent and they provided an extremely professional, reliable and
caring service.

Reply from Lyndsey Ryan, Manager at Elsie's Help at Home

Thank you very much for your positive feedback, we will be sure to pass this on to the team. Many thanks, Elsie's Help at Home.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C B (Daughter of Client) published on 6 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Elsie's Help at Home has been supporting my family member for a few months.
The organisation has been very caring, friendly and professional to deal with in all respects.
The situation they have been supporting us with is quite complex and we have really appreciated their understanding about this
and the respectful, client centred way they have of running the service.
It is reassuring to know that they are a regulated business and their expertise is demonstrated.
Thanks.

Reply from Lyndsey Ryan, Manager at Elsie's Help at Home

Thank you for your kind words, it means a lot to Elsie's Help at Home to know the service is meeting the needs of those we support.


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Treated with Dignity

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Current Review Score: 10.0 (9.969)

Overview of Review Score

The Review Score of 10 (9.969) out of 10 for Elsie's Help at Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.969 for Elsie's Help at Home is calculated as follows: ( (188 Excellents x 5) + (6 Goods x 4) ) ÷ 194 Ratings = 4.969

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Elsie's Help at Home is based on 33 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Sep 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Meet the Team (7)

Lyndsey

Lyndsey Ryan

Job Title: Registered Manager/Director

Joined: 2023

My name is Lyndsey, and I am the founder and director of Elsie’s Help at Home.


I have over 20 year's experience in the care industry, and it is my passion for quality, person-centred care at home that has led me to create this service.


My goal is to enable and empower people to remain independent at home. I believe this is achievable by providing a bespoke service unique to each of my clients and fully understanding their needs and the things that are important to them.


I love meeting new people and getting to know their stories and helping them to continue creating memories with their loved ones.


?I believe continuity is key and strive for the highest quality in all that I do.


Lucy

Lucy Bagenal

Job Title: HR and Recruitment Manager

Joined: 2022

My name is Lucy. I am the HR and recruitment manager at Elsie’s Help at Home.

I have over 17 years of experience in the Health and social care setting.


I am passionate about enabling and supporting our clients to remain as independent as possible and have as much choice as possible.


I believe we achieve this by recruiting and supporting the best carers to create an effective and person-centred support team for our clients.


Stevie

Stevie Burns

Job Title: Care Manager

Joined: 2024

My name is Stevie and I am the Care Manager for Elsie's help at home.


I have been in the care industry for over 10 years working with a wide range of amazing people.
I love what I do, as care is personal to me, I have a brother with a disability that lives in a 24-hour care setting.
I enjoy growing and learning with-in my role and I especially like expanding my knowledge and skills around safeguarding, autism and dementia.
I have actively taken part in the autism and dementia bus training and found it very insightful.


Outside of work I am proud mummy to an energetic little boy, and I play in a women's league for two ice hockey teams.


Lauren

Lauren Symington

Job Title: Care Coordinator - Maldon

Joined: 2022

My name is Lauren Symington, I have worked in the care industry for 5 years.


Prior to working for Elsie’s Help at Home, I worked for the NHS as a health care assistant.


I have always loved meeting new people and enjoy talking to people and finding out all about them, which is why I love community care. Since working for Elsie’s help at home I have learnt new skills and have met lots of lovely clients and staff. I have always been passionate about supporting people and studied Health and Social care at college at college in 2016.


One of the things I enjoy most about community care is that I can give my full attention and time to each client on their visit.


Alison

Alison Annesley

Job Title: Care Coordinator - Braintree

Joined: 2023

Hello, I'm Alison and have been a carer with Elsie's for the past 10 months. Previous to this I have spent the majority of my employment working with people and supporting them in gaining the most from their lives. In capacities such as caring for the elderly, those with learning disabilities and challenging behaviours and in a special home for deaf people. I've also worked for the NHS as a theatre nurse and spent over 7 years in a pharmacy .



I am passionate that people should be able to access support when needed, and that they can continue to lead full lives wherever possible.



Of course the most important things to me are my family, including Tommy the Podenco .


Kelly

Kelly Halls

Job Title: Care Coordinator - Chelmsford, Billericay and Brentwood

Joined: 2024

My name is Kelly and I have 16 years experience in the care industry and am really passionate about my role in supporting people to remain in their own home with the right support.


When I am not working I enjoy walking my dog and spending time with my children and Grand child.


Louise

Louise Bandy

Job Title: Care Coordinator - Central Chelmsford

Joined: 2024

Hello!


My Name is Louise and I started as a carer at Elsie's Help at Home last year. I enjoy my role as I really feel that I can make a difference to people's lives, I also get to meet so many different people and hear their interesting stories.
I am passionate about high quality care and my new role as a Care coordinator allows me to support people that bit more when it comes to deciding on the right level of support for them.


In my free time I like to have cuddles with my dog and spend time with my family.


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