Altair Healthcare
Unit 7, Okehampton Business Centre, Higher Stockley Mead,
Okehampton
EX20 1FJ
All Week Hourly Rate: £24.96 - £27.68
Live in Care: £1350 per week
Our fees are charged at a flat rate from Monday to Saturday, with slight changes applying for Sundays and public holidays.
Altair Healthcare has a Review Score of 9.5 (9.475) out of 10, based on 7 reviews in the last 2 years. Over all time Altair Healthcare has 7 reviews.
Review from K W (Wife of Client) published on 26 September 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Filis Mubayiwa, Manager at Altair Healthcare
Thank you so much for the feedback, and for the 5-star review!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from C A (Wife of Client) published on 29 May 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Tichaona Mubayiwa, Manager at Altair Healthcare
We appreciate your taking the time to rate us. It's our pleasure to work with you, and we look forward to a continued positive working relationship with you. Thank you.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from L S (Husband of Client) published on 29 May 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Filis Mubayiwa, Manager at Altair Healthcare
Thank you so much for this positive rating. We're happy that you're happy, and we'll continue to do our best to keep improving how we support you. Thank you and kind regards.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from M W (Client) assisted by family/friend published on 29 May 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Filis Mubayiwa, Manager at Altair Healthcare
We are incredibly grateful that you took the time to leave us this positive review. Working with you is always a pleasure. Thank you, and kind regards.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Jayne D (Client) published on 17 April 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Filis Mubayiwa, Manager at Altair Healthcare
Thank you for choosing us and for the review. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do. Please feel free to let us know if there are any areas that we can improve on.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from I B (Husband of Client) published on 17 April 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Filis Mubayiwa, Manager at Altair Healthcare
Thank you for the 5-star rating. If there's anything we can do to improve our service, please let us know!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Carol P (Client) published on 27 March 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Filis Mubayiwa, Manager at Altair Healthcare
We are grateful that you took the time to leave us a review, and would like to thank you very much for it. We sincerely appreciate your feedback and your help in sharing the word about us. We will endeavour to uphold the standards and continue to improve our services.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.5 (9.475) out of 10 for Altair Healthcare is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.775 for Altair Healthcare is calculated as follows: ( (32 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 40 Ratings = 4.775
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Altair Healthcare is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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