Frank House Care Services

Suite 24, Blackburn Rovers Business Centre, Ewood Park, Nuttall Street, Blackburn BB2 4JF
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7.7 1 Review
  • Frank House Care Services, Blackburn
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Care Provided by Frank House Care Services

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Mental Health Condition
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Owner
  • Frank House Care Services Ltd
  • Person in charge
  • Andrew Hammond (Manager)
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Frank House Care Services Reviews (1)

7.7

Frank House Care Services has a Review Score of 7.7 (7.667) out of 10, based on 1 reviews in the last 2 years. Over all time Frank House Care Services has 1 review.

Overall Experience

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Date Published

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Review from A T (Mother of Client) published on 10 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I first contacted Frank House Care Services (FHCS) the reply to my query was with a telephone call. Within a week or so we had an assessment for our son. He was really friendly, professional and knowledgeable being able to answer our questions without hesitation. We wanted support for our son to
be flexible and be available both outside and in our home. Together we agreed mutual outings accessing activities our son is interested in. FHCS have delivered excellent support for our son and we would not expect anything less. The staff who take our son out have been punctual, friendly, and professional and have made the outings fun. We have felt at ease with the staff who have made us feel comfortable and are happy to chat about the outings when they return home. We look forward to how our relationship with (FHCS) develops and feel reassured that they will support us into adulthood with their expertise and experience. The main thing is our son is happy. Highly recommended.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 7.7 (7.667)

Overview of Review Score

The Review Score of 7.7 (7.667) out of 10 for Frank House Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.667 for Frank House Care Services is calculated as follows: ( (5 Excellents x 5) + (1 Satisfactorys x 3) ) ÷ 6 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Frank House Care Services is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Frank House Care Services

What Type of Services does Frank House Care Services offer?

Frank House Care Services offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Frank House Care Services to verify any information. View our terms and conditions. Frank House Care Services has a Basic Service – more info.