De-Heritage International

Duke House, Unit 15, The Royal Arsenal, Seymour Street, London SE18 6SX
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7.6 3 Reviews
  • De-Heritage International, London
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Care Provided by De-Heritage International

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • De-Heritage International Ltd
  • Person in charge
  • Abiodun Eniolorunda (Manager)

Funding & Fees Guide for De-Heritage International

  • Prices

  • The rate per hour is either £18 or £20

  • £18 or £20 per hour and there is no other hidden cost. No cost for carrying out of initial assessment.
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De-Heritage International Reviews (3)

7.6

De-Heritage International has a Review Score of 7.6 (7.618) out of 10, based on 3 reviews in the last 2 years. Over all time De-Heritage International has 3 reviews.

Overall Experience

  • 1
  • 1
  • 1
  • 0
  • 0

Date Published

3
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2
3
0

Review from E A (Client) assisted by family/friend published on 1 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The care agency De-Heritage International is the most reliable, competent, timely and committed to ensuring that I am comfortable. I am completely impressed with the professionalism of the staff.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from T S (Father of Client) published on 3 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

De-Heritage International is providing respite, two staff sixteen hours per week. My daughter accepts them in the house but does not engage with them, this is primarily due to her fear of people, because of serious abuse that happened in the last home. Respite staff work six hours/six hours/four hours
per day to make up the authorised sixteen hours per week. Staff do not do personal care or meal preparation. They can't make hot or cold drinks for her. She will stay in her room most of the time. Our daughter's situation is more complex. It is difficult for the staff to do anything for her.

Reply from Abiodun Eniolorunda, Managing Director at De-Heritage International

De-Heritage International staff are trying their best to engage with her when she has mood swings, we usually manage the situation and calm her down. We have successfully engaged with her while cooking for her and she always enjoys this moment with us. We also take her out for community activities in the company of her dad and she always enjoys herself.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Josephine A (Daughter of Client) published on 26 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had nothing but the best of experiences with this agency and its carers and invariably my mother. The change in my mum since they have taken over her care has been monumental. My mum, who suffers from dementia and was previously unresponsive and off her food, is now a different person. She is
responsive, eats her food and engages with us. She is well and her health has improved significantly due to the care and attention of the carers. They are attentive and professional. She is well turned out and clean and so is her home. The managers are the epitome of professionalism.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 7.6 (7.618)

Overview of Review Score

The Review Score of 7.6 (7.618) out of 10 for De-Heritage International is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.118 for De-Heritage International is calculated as follows: ( (6 Excellents x 5) + (7 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 17 Ratings = 4.118

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for De-Heritage International is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about De-Heritage International

What Type of Services does De-Heritage International offer?

De-Heritage International offers Home Care.

How many Carers does De-Heritage International employ?

De-Heritage International employs 36 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact De-Heritage International to verify any information. View our terms and conditions. De-Heritage International has a Basic Service – more info.