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Joyous has a Review Score of 9.6 (9.572) out of 10, based on 6 reviews in the last 2 years. Over all time Joyous has 6 reviews.
Review from Grace A (Wife of Client) published on 20 March 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Kuda R (Son of Client) published on 12 March 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Joy Kapesa, Manager at Joyous
It's a pleasure to have such positive feedback, we treasure the opportunity to support your mum. We're thankful for your input and working collaboratively with us to achieve such great outcomes for your mum.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Eunice T (Sister of Client) published on 12 March 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Joy Kapesa, Manager at Joyous
Thank you for the great recommendation that Joyous Care is doing great work. We appreciate you taking the time to leave a review of our services.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from C D (Client) published on 12 March 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Joy Kapesa, Manager at Joyous
Thank you for choosing Joyous Care and believing in us in taking care of your needs. We look forward to continuing our support
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Sammy T (Granddaughter of Client) published on 11 March 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Joy Kapesa, Manager at Joyous
Thank you for your kind words that the team at Joyous Care have been doing a great job in looking after your grandmother with compassion and good professionalism. We strive to continue working with you and your family, it's wonderful hearing such kind words and the team are greatly appreciative.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from N M (Client) published on 11 December 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Joy Kapesa, Manager at Joyous
We are very happy that you are pleased with the services we offer to you.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.6 (9.572) out of 10 for Joyous is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 6 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.972 for Joyous is calculated as follows: ( (35 Excellents x 5) + (1 Goods x 4) ) ÷ 36 Ratings = 4.972
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Joyous is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Joyous to verify any information. View our terms and conditions. Joyous has a Basic Service – more info.
