Home Instead (Bridgend)

Number One, Waterton Industrial Estate, Waterton Park, Bridgend CF31 3PH
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9.3 4 Reviews
  • Home Instead (Bridgend), Bridgend
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Home Care Providers belonging to Right at Home (Bridgend and Vale of Glamorgan)
Right at Home (Bridgend and Vale of Glamorgan)
9.9
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Care Provided by Home Instead (Bridgend)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Nicola Munro (Registered Care Manager)

Funding & Fees Guide for Home Instead (Bridgend)

  • Prices

  • Please call the office directly to find out about fees and to discuss hourly rates.
    Minimum 1 hour calls - charged at a hourly rate.
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Home Instead (Bridgend) Reviews (4)

9.3

Home Instead (Bridgend) has a Review Score of 9.3 (9.250) out of 10, based on 4 reviews in the last 2 years. Over all time Home Instead (Bridgend) has 4 reviews.

Overall Experience

  • 4
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  • 0
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Date Published

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Review from Edward P (Son of Client) published on 12 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team cared for my mother for nearly two years. Just occasionally at first, then twice a day when she needed more care. I was extremely impressed by their dedication to the task. Everyone involved was so loving, that my mother looked forward to seeing them. My mother soon regarded
each one as a friend. The management team were highly professional and nothing was ever too much trouble. Their flexibility was exemplary. They provided seamless changes to their routine, as and when the need arose. This enabled my mother to live with us for an extended period, without the need to move to a care home.

Reply from Carys Owen, Managing Director at Home Instead (Bridgend)

Thank you so much for your lovely words. We enjoyed caring for your mother and I know the team all miss spending time with her!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Barbara A (Daughter-in-law of Client) published on 12 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't stress enough how happy we were with the service provided by Home Instead Bridgend. They literally couldn't do enough for my mum in law and kept us informed of everything in terms of her care and general wellbeing. Extremely helpful and empathetic. I highly recommend them.

Reply from Carys Owen, Managing Director at Home Instead (Bridgend)

Thank you for the great feedback. Your mum-in-law was a fabulous lady and we were privileged to have supported her.


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Care / Support

Management

Treated with Dignity

Value for Money

Review from Malcolm S (Son of Client) published on 29 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank one staff member in particular and everyone else at Home Instead for the care and comfort they provided for my mother while I was away. It meant I could relax on holiday knowing mum was being looked after. Exceptional service not seen often these days. I would not hesitate to recommend
one staff member in particular and her team to anyone. Thank you again

Reply from Carys Owen, Managing Director at Home Instead (Bridgend)

Thank you for your kind review, Malcolm. The team thoroughly enjoyed time with your mum and it was very much our pleasure.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Amanda T (Daughter-in-law of Client) published on 18 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly recommend this company as we have found them to be professional, reliable, friendly and caring from the start.
Fantastic communication system in place. Very happy with the support provided. Thank you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.3 (9.250)

Overview of Review Score

The Review Score of 9.3 (9.250) out of 10 for Home Instead (Bridgend) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Home Instead (Bridgend) is calculated as follows: ( (24 Excellents x 5) ) ÷ 24 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Bridgend) is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (0)

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Frequently Asked Questions about Home Instead (Bridgend)

What Type of Services does Home Instead (Bridgend) offer?

Home Instead (Bridgend) offers Home Care.

How many Carers does Home Instead (Bridgend) employ?

Home Instead (Bridgend) employs 6 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Bridgend) to verify any information. View our terms and conditions. Home Instead (Bridgend) has a Basic Service – more info.