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Valley Care Barnsley & Rotherham has a Review Score of 9.5 (9.480) out of 10, based on 7 reviews in the last 2 years. Over all time Valley Care Barnsley & Rotherham has 7 reviews.
Review from L P (Daughter of Client) published on 13 March 2025
Submitted via Website •
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Reply from Toni Banks, Manager at Valley Care Barnsley & Rotherham
Thank you for the feedback, we cant disagree with any of your points the staff are truly wonderful! As is dad, its a pleasure to care for such a kind funny gentleman <3
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Treated with Dignity
Value for Money
Review from J F (Wife of Client) published on 4 March 2025
Submitted via Postal Card •
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Reply from Toni Banks, Manager at Valley Care Barnsley & Rotherham
Thank you for taking the time to return the postal card. It's reassuring to know you are happy with your core care team and the service as a whole.
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Treated with Dignity
Value for Money
Review from Julie M (Niece of Client) published on 4 March 2025
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Reply from Toni Banks, Manager at Valley Care Barnsley & Rotherham
Thank you so much for taking the time to offer your feedback. We have to agree that the care team really are second to none. We will be sure to pass on your lovely comments.
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Treated with Dignity
Value for Money
Review from Beverley G (Daughter of Client) published on 24 February 2025
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Reply from Toni Banks, Manager at Valley Care Barnsley & Rotherham
We really do miss coming to see Mum no two days were ever the same, it's refreshing to know that despite the initial concerns you were happy with the staff and the service. Thank you for your feedback.
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Treated with Dignity
Value for Money
Review from Tony N (Husband of Client) published on 12 February 2025
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Reply from Toni Banks, Manager at Valley Care Barnsley & Rotherham
How wonderful to receive, we eagerly anticipate her return home.
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Treated with Dignity
Value for Money
Review from Susan B (Wife of Client) published on 6 February 2025
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Reply from Toni Banks, Manager at Valley Care Barnsley & Rotherham
Thank you for the lovely feedback, it was an honour.
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Care / Support
Management
Treated with Dignity
Value for Money
Review from E B (IMCA (Independent Mental Capacity Advocate) Deputyship) published on 6 February 2025
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Reply from Toni Banks, Manager at Valley Care Barnsley & Rotherham
Thank you for the lovely feedback, partnership working alongside each other really help us all to ensure the individual has support the way they choose.
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Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.5 (9.480) out of 10 for Valley Care Barnsley & Rotherham is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.780 for Valley Care Barnsley & Rotherham is calculated as follows: ( (32 Excellents x 5) + (9 Goods x 4) ) ÷ 41 Ratings = 4.78
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Valley Care Barnsley & Rotherham is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Registered Manager
Joined: 2022
Colleen has over 20 years experience in a variety of managerial roles within the domiciliary care sector, and is now the registered manager here at Valley Care Direct Barnsley and Rotherham.
When asked why she enjoys her role, she states that when she started working in the care sector, the standards weren't always upheld or maintained and she wanted to help make changes to improve this.
Developing her skills and knowledge in a way that supported positive change.
Job Title: Branch Manager
Joined: 2022
Toni commenced her career following a placement she had taken whilst at college, what should have been a four weeks placement resulted in a 7 year employment at the place of placement and now has contributed to over 25 years of service within the industry, ranging roles from care and support worker, lead care coordinator, and registered branch manager, in a number of different settings across the sector.
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Job Title: Care Coordinator
Joined: 2023
Molly transitioned from dental care to domiciliary care 8 years ago and has worked as a care and support worker, an assessment officer and a care coordinator mainly covering the Doncaster area but has working knowledge of Barnsley and Rotherham alike.
When asked what she enjoys most about her role, she said the enjoyment comes from knowing people can remain at home with excellent care and support for as long as they choose to.
Job Title: Assessment Officer
Joined: 2023
Lilly started as a care and support worker after leaving school at 16.
She is now studying towards a level 3 in leadership and management qualification following her appointment of her new role.
Job Title: Care and Support worker
Joined: 2022
Domiciliary care is a world on its own. It never stops, constantly changes and no two days are ever the same. There are good days and bad days but even the bad days make you appreciate the job so much. Knowing that you have helped someone and supported them when they really needed you and all in the comfort of their own home is an honour. I started care at 20 and fell quite accidentally into my career but now can't see myself anywhere else. Every service user is part of my huge family of grandparents; and going above and beyond for them is something I worship. I must say I’m extremely lucky to have a job I admire and that I’m so passionate about.
Throughout my career I have worked for many companies. Always struggling to find a management that actually cares and I can connect with, until I found Valley Care Direct. Not only did I receive plenty of support but actually felt appreciated and like I fit in. It’s by far the longest I have stayed working for anyone; which is a big achievement for them as I’m pretty picky with what I want from my company. So I must say we have a long and bright looking future together with Valley Care.
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