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Amora Care has a Review Score of 9.4 (9.367) out of 10, based on 5 reviews in the last 2 years. Over all time Amora Care has 5 reviews.
Review from G H (Client) assisted by family/friend published on 12 April 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sarah Simmons, Registered Manager at Amora Care
Thank you so much for this wonderful review. We are constantly acting on feedback to improve our services, and it is great to see it paying off!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Anthony P (Son of Client) published on 6 December 2023
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Sarah Simmons, Registered Manager at Amora Care
Thank you for this wonderful review Anthony. We put a lot of time and effort into making sure we employ genuinely caring people, and it's great to hear feedback like this.
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Management
Treated with Dignity
Value for Money
Review from Paula Q (Daughter of Client) published on 6 November 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sarah Simmons, Re at Amora Care
This is fantastic; thank you so much, Paula! Yes, people love our app because it gives them the freedom to travel and go away while being able to track their loved one's care!
Staff
Care / Support
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Treated with Dignity
Value for Money
Review from G S (Client) published on 1 November 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sarah Simmons, Registered Manager at Amora Care
Thank you so much for such a lovely review. We put a lot of effort into training our staff and looking after them so that they feel empowered to deliver excellent care, and it's great to see it paying off!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from V P (Wife of Client) published on 16 October 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sarah Simmons, Registered Manager at Amora Care
Thank you so much for this wonderful review! I am delighted we are able to bring you guys some much-deserved peace of mind!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.4 (9.367) out of 10 for Amora Care is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.867 for Amora Care is calculated as follows: ( (26 Excellents x 5) + (4 Goods x 4) ) ÷ 30 Ratings = 4.867
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Amora Care is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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