Aptine

4 Norfolk Chase, Warfield, Bracknell RG42 3XN
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9.7 8 Reviews
  • Aptine, Bracknell
Managed and run by a team of nurses, Aptine Care Services offers high quality home care services across Berkshire. They provide care that is safe and ethical and have a team of carers who are trustworthy, honest and reliable. Staff are offered continuous high quality standard training and professional development, giving them the skills and knowledge to provide ongoing high standards of care.

The objectives of Aptine Care Services are to:

• Provide a flexible service that has strong attention to detail.
• Provide a service free of discrimination, and care delivered in an unbiased way.
• Respect each client’s independence and privacy, their freedom of choice.
• Ensure delivery of a safe service.
• Ensure staff recruitment follows the set recruitment policy, where DBS, adequate references, appropriate care training and mandatory training are completed at the highest quality.
• Match carers as closely as possible to the needs and requirements of the service users based on initial assessments and care plans.
• Promote independence and quality of life to service users by ensuring a professional, consistent, and reliable service.
• Ensure all clients and their family receive information about making complaints and compliments clearly in the information packs.

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Care Provided by Aptine

  • Type of Service
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Aptine Ltd
  • Person in charge
  • Freda Takavarasha (Manager)

Funding & Fees Guide for Aptine

  • Prices

  • £20-35/hour for visiting care single care


    £170-210/day for live in care

Aptine Reviews (8)

9.7

Aptine has a Review Score of 9.7 (9.675) out of 10, based on 8 reviews in the last 2 years. Over all time Aptine has 8 reviews.

Overall Experience

  • 7
  • 1
  • 0
  • 0
  • 0

Date Published

8
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3
8
0

Review from S V (Client) published on 27 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care company has been brilliant. Ensuring the right carer with empathy, kindness, and compassion has always delivered. The manager has been marvellous- supporting us throughout this process. I highly recommend using them.

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Review from Amie A (Granddaughter of Client) published on 7 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We received wonderful care for my elderly grandmother who needed waking night care. The manager and her team are knowledgeable, reliable, trustworthy and kind with a fun sense of humour. I wouldn't hesitate to recommend them to anyone needing care for their loved ones.

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Review from Hilary J (Client) published on 27 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was worried and distressed when I had a cyst infection that burst at 3 a.m. on March 3rd. I am not very good with technology but I found Aptine Ltd online. I was relieved to receive an email very early in the morning. Shortly after I received a visit. I have had daily punctual visits. If I need to
go out the time of the appointment time is flexible. All members of the team have been reassuring and caring. I have highly recommended Aptine to many friends and acquaintances.

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Review from Aaron K (Grandson of Client) published on 14 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helpful people and friendly management.
The service is for my granddad because he lost a lot of mobility and needed 24-hour care provided by 2 live-in staff members on a 4-day rotation.
Used service for 3 months.

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Review from K D (Brother of Client) published on 9 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staffing provided to my family has been straightforward and honest. On-time supply flexibility and respect from the manager and the team.
I once had to change plans and travel over Christmas and the staff were flexible coming to the aid last minute and supporting all.

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Review from Janet P (Mother of Client) published on 9 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the service provided to my disabled son. The carers are very polite and caring. Arrive on time and get on with the care plan without any issues. Nothing worries them about my son's condition.

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Review from A A (Client) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good and professional service.

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Review from Mark B (Son of Client) published on 11 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Aptine were the only available qualified nursing care providers in the locality that responded to our call for assistance. They responded swiftly with great care and attention to detail, spending time with the service user and the family to assess our needs. The service was professional, friendly and
ultimately very effective in terms of nursing care.

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Current Review Score: 9.7 (9.675)

Overview of Review Score

The Review Score of 9.7 (9.675) out of 10 for Aptine is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.875 for Aptine is calculated as follows: ( (43 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 48 Ratings = 4.875

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Aptine is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

Freda

Freda Takavarasha

Job Title: Registered Manager

Joined: 2013

I have 23 years of working in Health and Social Care. I am an Advanced Nurse Practitioner with management experience.


My passion is supporting staff by delivering person-centred care.


Frequently Asked Questions about Aptine

How many Carers does Aptine employ?

Aptine employs 12 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Aptine to verify any information. View our terms and conditions. Aptine has an Enhanced Service – more info.