Apex Prime Care Worthing

54-56 South Street, Tarring, Worthing BN14 7LS
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6.5 2 Reviews
  • Apex Prime Care Worthing, Worthing
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Care Provided by Apex Prime Care Worthing

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Mental Health Condition
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Person in charge
  • Zoe Sutherland (Manager)
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Apex Prime Care Worthing Reviews (2)

6.5

Apex Prime Care Worthing has a Review Score of 6.5 (6.500) out of 10, based on 2 reviews in the last 2 years. Over all time Apex Prime Care Worthing has 2 reviews.

Overall Experience

  • 1
  • 0
  • 0
  • 0
  • 1

Date Published

2
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2
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Review from Paul G (Husband of Client) published on 25 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Very poor service all round. Poor conditions for existing long service loyal employees, unable to work the hours they were promised after the company recruited carers from S. Africa. Visas necessitated that they be given 40 hrs per week. Long service carers had to leave as they were unable to earn enough
to survive as a result. I understand the 'new' carers are unhappy with their conditions. One has given notice, others are looking to move also. Had a call to say Apex were coming to assess my wife. The day before the visit, called me to give 28 days’ notice due to staff shortage. Some office staff moved on also. Please see my full review on another platform which is much more than 1000 characters allowed here. You won't regret it!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J E (Friend of Client) published on 3 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We used this service for a friend of mine and I must say I could not fault the care provided. From the beginning we were welcomed by the team leader and a thorough assessment took place. The care team has been fantastic, giving us peace of mind that her needs were met. The office team also kept us
updated with everything. Thank you all so much!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 6.5 (6.500)

Overview of Review Score

The Review Score of 6.5 (6.500) out of 10 for Apex Prime Care Worthing is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.5 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.500 for Apex Prime Care Worthing is calculated as follows: ( (6 Excellents x 5) + (1 Poors x 2) + (3 Very Poors x 1) ) ÷ 10 Ratings = 3.5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Apex Prime Care Worthing is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Apex Prime Care Worthing

What Type of Services does Apex Prime Care Worthing offer?

Apex Prime Care Worthing offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Apex Prime Care Worthing to verify any information. View our terms and conditions. Apex Prime Care Worthing has a Basic Service – more info.