Orchid Wellness Ltd

UBC Sentinel House, Ancells Business Park, Harvest Crescent, Fleet GU51 2UZ
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9.8 12 Reviews
  • Orchid Wellness Ltd, Fleet
Orchid Wellness Care is a Care Quality Commission (CQC) regulated health care provider operating in Farnborough and the surrounding areas. They aim to provide exceptional person centered care and support, which is constantly reviewed to maintain high standards of excellence based on the principles of good care practice. Their services reflect their ethos, which is to provide quality and affordable care to people in the comfort of their own homes. The organisation ensures that their Care Workers maintain regular training to continuously improve their skills and ensure high quality of service is delivered. The staff is friendly, reliable, and dependable, this enables delivering of continuity care. They uphold the fundamental values of compassionate care.

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Care Provided by Orchid Wellness Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Orchid Wellness Ltd
  • Person in charge
  • Rudo Katsande (Manager)

Funding & Fees Guide for Orchid Wellness Ltd

  • Prices

  • Fees based on single team member attendance
    From £23.50 per hour during weekdays between 0700 – 2100 hrs
    From £28.00 per hour bank holidays.


    Price on asking for:
    Live-in care, night shifts and sleep-ins

Orchid Wellness Ltd Reviews (12)

9.8

Orchid Wellness Ltd has a Review Score of 9.8 (9.775) out of 10, based on 12 reviews in the last 2 years. Over all time Orchid Wellness Ltd has 12 reviews.

Overall Experience

  • 10
  • 1
  • 1
  • 0
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Date Published

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Review from L C (Wife of Client) published on 3 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been using Orchid for 2 months now and have been very satisfied with the care. My husband is treated with dignity and compassion. I feel included in his care and his needs are always met. I was concerned when we started this journey but Orchid have allayed all my fears.

Reply from Rudo Katsande, Registered Manager at Orchid Wellness Ltd

Thank you for taking the time to share your experience. We are so pleased to hear that you are satisfied with the care your husband is receiving and that you feel included in his journey. Treating our clients with dignity and compassion is our top priority, and it's wonderful to know that we have been able to provide the reassurance and support you needed.We truly appreciate your trust in Orchid, and we will continue to do our best to meet your husband's needs with the same level of care and dedication. Please don't hesitate to reach out if there's anything more we can do for you.Best regards,


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Review from A P (Grandson of Client) published on 2 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not ask for a better team to be looking after my grandmother. She is treated with the utmost dignity and respect but above all else. She is healthy she is happy and she is comfortable which is all you want for any relative that requires any form of care. Thank you to all at Orchid Wellness for
the support you give to her and the family in meeting the ongoing needs of a very grateful grandmother and grandson who sleeps a little easier knowing you are there.

Reply from Rudo Katsande, Registered Manager at Orchid Wellness Ltd

Thank you so much for your heartfelt feedback. It truly means the world to us to hear that your grandmother is happy, healthy, and comfortable in our care. Providing dignity, respect, and compassionate support is at the heart of everything we do, and knowing that it brings you and your family peace of mind is incredibly rewarding.We are grateful for your trust in Orchid Wellness and will continue to do our best to meet your grandmother's needs with the same dedication and care.


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Review from R M (Son of Client) published on 28 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Care has improved, Mum is greeted and spoken to more, although sometimes more commutation would be better.
Care manager is great any problems I can go straight to her so very reassured.
Overall good improvement.

Reply from Rudo Katsande, Registered Manager at Orchid Wellness Ltd

I am pleased that you have reviewed us again-thank you for your positive feedback! We truly appreciate your kind words and your recognition of our services.As your care partners, we are committed to providing the best care possible, and it is rewarding to know that our efforts are making a difference.Thank you for your continued trust and support.


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Review from P S (Daughter-in-law of Client) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had care to try and help my father stay in his home. The carers went in four times a day to help with personal care, helping with food preparation and administering medication. Until he was admitted to hospital in December.
Despite quite alot of opposition from my father they worked vey hard to
meet his needs.
His main carer went above and beyond caring for Dad. Even wanting to try and continue to care for him when he came out of hospital. He is has now had to go into a care home.

Reply from Rudo Katsande, Registered Manager at Orchid Wellness Ltd

Sickness in any form can be very difficult for family members, and even more so for the individual needing support. We understand the challenges that come with such times, and we always strive to do our best for those going through these phases in life. We are truly grateful for your dad's carer and the opportunity to be part of his care journey. Your kind words mean a lot to us. We all wish him well in his new placement.


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Review from K H (Friend of Client) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the lovely kind Carers at Orchard went above and beyond to not just care for my lovely Friend but to make her laugh and smile.you all made her last days bearable,she came to think of you as Friends.you all do a very hard job very well .so thank you very much

Reply from Rudo Katsande, Registered Manager at Orchid Wellness Ltd

Thank you so much for your kind and heartfelt words. It was truly a pleasure and an honour to be part of your friend's life, and she will forever be missed.We will always remember her laughter, her jokes, and the warmth she shared with us. I will personally miss her friendly calls even during hospitalisation. It means so much to hear that she found comfort and friendship in us during her final days.The wonderful Carers at Orchid Wellness Limited always strive to go above and beyond, not just in providing care but in bringing joy and companionship. Knowing that we could make a difference in her life is deeply meaningful to us all.On behalf of the entire team, Thank you for your appreciation-it truly means the world.


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Review from Elizabeth T (Wife of Client) published on 13 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers were very polite, helpful and compassionate. Dealing with my husband over a very difficult time, from March 2024 to November 2024. His lack of mobility and the Alzheimers made for a hard period of time and they all adapted to his increasing needs and care. Would highly recommend.

Reply from Rudo Katsande, Registered Manager at Orchid Wellness Ltd

Thank you for your kind words and for taking the time to share your experience. We truly appreciate your feedback. Caring for your husband was such an honour, and we are grateful that we could be there for you both. Your recommendation means a lot to us, and we will pass on your kind words to our team. Wishing you all the best, and please don't hesitate to reach out if we can offer any further support.


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Review from G J (Wife of Client) published on 13 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer is a very gentle person and very helpful.

Reply from Rudo Katsande, Registered Manager at Orchid Wellness Ltd

Thank you so much for your kind words! We're thrilled to hear that our carer has made a positive impression with their gentle and helpful nature. Providing compassionate and supportive care is at the heart of what we do, and feedback like yours inspires us to continue delivering the best service possible. If there's anything more we can do for you, please don't hesitate to reach out.


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Review from Mary P (Client) published on 13 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been more than pleased with all of my care, could not wish for better, thank you all very much.

Reply from Rudo Katsande, Registered Manager at Orchid Wellness Ltd

Thank you so much for your kind words! We were delighted to hear that you've been more than pleased with your care. Our team strives to provide the highest level of support and compassion, and your feedback means so much to us. If there's anything more we can do to ensure your continued satisfaction, please don't hesitate to let us know. Thank you again for your trust and appreciation!


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Review from A G (Daughter of Client) published on 13 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family we are more than happy with the amazing care and service provided by Orchid Wellness. Thank you!

Reply from Rudo Katsande, Registered Manager at Orchid Wellness Ltd

Thank you so much for your wonderful feedback! We're truly honoured to have earned your trust and gratitude. At Orchid Wellness, our team is dedicated to providing exceptional care, and knowing that your family is happy with our service means the world to us. If there's ever anything more we can do to support you, please don't hesitate to let us know. Thank you again for your kind words!


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Review from V S (Client) published on 11 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They are wonderful ladies.

Reply from Rudo Katsande, Registered Manager at Orchid Wellness Ltd

Thank you so much for your lovely comment! Our team truly appreciates your kind words. It's always our goal to provide the best care and support, and feedback like yours means the world to us. If there's anything more we can do, please don't hesitate to let us know!


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Review from K T (Daughter of Client) published on 11 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are always very happy, helpful, and polite when they visit my Mother. I would recommend and have already this company to anyone.

Reply from Rudo Katsande, Registered Manager at Orchid Wellness Ltd

Thank you so much for your wonderful feedback. It's truly heartwarming to hear that our carers have brought happiness and support to your mother during their visits. We're thrilled that you would recommend our services, it's the highest compliment we could receive. Your trust and recommendation mean so much to us and we remain committed to providing the same level of care and dedication. If there's ever anything more we can do, please don't hesitate to let us know.


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Review from G O (Daughter of Client) published on 30 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed a carer for my mother whilst I went away for a few days. I contacted Orchard Wellness and their manager came and assessed my requirements. The carers were kind, friendly, understanding and timely. I would not hesitate to recommend Orchard Wellness.

Reply from Rudo Katsande, Registered Manager at Orchid Wellness Ltd

Thank you for your positive review. It was our privilege to meet and care for your mother, a wonderful lady. We are pleased that you were satisfied with our services.


Rudo,
Orchid Wellness Care


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Current Review Score: 9.8 (9.775)

Overview of Review Score

The Review Score of 9.8 (9.775) out of 10 for Orchid Wellness Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.775 for Orchid Wellness Ltd is calculated as follows: ( (60 Excellents x 5) + (6 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 71 Ratings = 4.775

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Orchid Wellness Ltd is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Orchid Wellness Ltd

What Type of Services does Orchid Wellness Ltd offer?

Orchid Wellness Ltd offers Home Care.

How many Carers does Orchid Wellness Ltd employ?

Orchid Wellness Ltd employs 5 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Orchid Wellness Ltd to verify any information. View our terms and conditions. Orchid Wellness Ltd has a Platinum Service – more info.