Orchid Wellness Ltd

UBC Sentinel House, Ancells Business Park, Harvest Crescent, Fleet GU51 2UZ
Submit a Review
9.6 11 Reviews
  • Orchid Wellness Ltd, Fleet
Orchid Wellness Care is a Care Quality Commission (CQC) regulated health care provider operating in Farnborough and the surrounding areas. They aim to provide exceptional person centered care and support, which is constantly reviewed to maintain high standards of excellence based on the principles of good care practice. Their services reflect their ethos, which is to provide quality and affordable care to people in the comfort of their own homes. The organisation ensures that their Care Workers maintain regular training to continuously improve their skills and ensure high quality of service is delivered. The staff is friendly, reliable, and dependable, this enables delivering of continuity care. They uphold the fundamental values of compassionate care.

Show Orchid Wellness Ltd on the Map

Care Provided by Orchid Wellness Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Orchid Wellness Ltd
  • Person in charge
  • Rudo Katsande (Manager)

Funding & Fees Guide for Orchid Wellness Ltd

  • Prices

  • Fees based on single team member attendance
    From £23.50 per hour during weekdays between 0700 – 2100 hrs
    From £28.00 per hour bank holidays.


    Price on asking for:
    Live-in care, night shifts and sleep-ins

Orchid Wellness Ltd Reviews (11)

9.6

Orchid Wellness Ltd has a Review Score of 9.6 (9.615) out of 10, based on 11 reviews in the last 2 years. Over all time Orchid Wellness Ltd has 11 reviews.

Overall Experience

  • 10
  • 0
  • 0
  • 0
  • 1

Date Published

11
10
10
11
0

Review from P S (Daughter-in-law of Client) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had care to try and help my father stay in his home. The carers went in four times a day to help with personal care, helping with food preparation and administering medication. Until he was admitted to hospital in December.
Despite quite alot of opposition from my father they worked vey hard to
meet his needs.
His main carer went above and beyond caring for Dad. Even wanting to try and continue to care for him when he came out of hospital. He is has now had to go into a care home.

Reply from Rudo Katsande, Registered Manager at Orchid Wellness Ltd

Sickness in any form can be very difficult for family members, and even more so for the individual needing support. We understand the challenges that come with such times, and we always strive to do our best for those going through these phases in life. We are truly grateful for your dad's carer and the opportunity to be part of his care journey. Your kind words mean a lot to us. We all wish him well in his new placement.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from K H (Friend of Client) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the lovely kind Carers at Orchard went above and beyond to not just care for my lovely Friend but to make her laugh and smile.you all made her last days bearable,she came to think of you as Friends.you all do a very hard job very well .so thank you very much

Reply from Rudo Katsande, Registered Manager at Orchid Wellness Ltd

Thank you so much for your kind and heartfelt words. It was truly a pleasure and an honour to be part of your friend's life, and she will forever be missed.We will always remember her laughter, her jokes, and the warmth she shared with us. I will personally miss her friendly calls even during hospitalisation. It means so much to hear that she found comfort and friendship in us during her final days.The wonderful Carers at Orchid Wellness Limited always strive to go above and beyond, not just in providing care but in bringing joy and companionship. Knowing that we could make a difference in her life is deeply meaningful to us all.On behalf of the entire team, Thank you for your appreciation-it truly means the world.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Elizabeth T (Wife of Client) published on 13 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers were very polite, helpful and compassionate. Dealing with my husband over a very difficult time, from March 2024 to November 2024. His lack of mobility and the Alzheimers made for a hard period of time and they all adapted to his increasing needs and care. Would highly recommend.

Reply from Rudo Katsande, Registered Manager at Orchid Wellness Ltd

Thank you for your kind words and for taking the time to share your experience. We truly appreciate your feedback. Caring for your husband was such an honour, and we are grateful that we could be there for you both. Your recommendation means a lot to us, and we will pass on your kind words to our team. Wishing you all the best, and please don't hesitate to reach out if we can offer any further support.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from G J (Wife of Client) published on 13 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer is a very gentle person and very helpful.

Reply from Rudo Katsande, Registered Manager at Orchid Wellness Ltd

Thank you so much for your kind words! We're thrilled to hear that our carer has made a positive impression with their gentle and helpful nature. Providing compassionate and supportive care is at the heart of what we do, and feedback like yours inspires us to continue delivering the best service possible. If there's anything more we can do for you, please don't hesitate to reach out.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Mary P (Client) published on 13 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been more than pleased with all of my care, could not wish for better, thank you all very much.

Reply from Rudo Katsande, Registered Manager at Orchid Wellness Ltd

Thank you so much for your kind words! We were delighted to hear that you've been more than pleased with your care. Our team strives to provide the highest level of support and compassion, and your feedback means so much to us. If there's anything more we can do to ensure your continued satisfaction, please don't hesitate to let us know. Thank you again for your trust and appreciation!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A G (Daughter of Client) published on 13 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family we are more than happy with the amazing care and service provided by Orchid Wellness. Thank you!

Reply from Rudo Katsande, Registered Manager at Orchid Wellness Ltd

Thank you so much for your wonderful feedback! We're truly honoured to have earned your trust and gratitude. At Orchid Wellness, our team is dedicated to providing exceptional care, and knowing that your family is happy with our service means the world to us. If there's ever anything more we can do to support you, please don't hesitate to let us know. Thank you again for your kind words!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from V S (Client) published on 11 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They are wonderful ladies.

Reply from Rudo Katsande, Registered Manager at Orchid Wellness Ltd

Thank you so much for your lovely comment! Our team truly appreciates your kind words. It's always our goal to provide the best care and support, and feedback like yours means the world to us. If there's anything more we can do, please don't hesitate to let us know!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from K T (Daughter of Client) published on 11 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are always very happy, helpful, and polite when they visit my Mother. I would recommend and have already this company to anyone.

Reply from Rudo Katsande, Registered Manager at Orchid Wellness Ltd

Thank you so much for your wonderful feedback. It's truly heartwarming to hear that our carers have brought happiness and support to your mother during their visits. We're thrilled that you would recommend our services, it's the highest compliment we could receive. Your trust and recommendation mean so much to us and we remain committed to providing the same level of care and dedication. If there's ever anything more we can do, please don't hesitate to let us know.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A P (Grandson of Client) published on 11 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that is being received is nothing short of excellent. The turnaround in the last few months is hard to believe and on behalf of my Nan, myself, and my family I can not thank you enough.

Reply from Rudo Katsande, Registered Manager at Orchid Wellness Ltd

Thank you so much for your heartfelt feedback. We are truly humbled by your kind words and are delighted to hear that the care your Nan has been receiving has made such a positive impact. Our team is dedicated to providing the highest quality care and it's incredibly rewarding to know that our efforts have brought comfort and peace of mind to you and your family. Please don't hesitate to reach out if there's anything more we can do to support you and your Nan. Thank you for trusting us with her care, it means the world to us.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R M (Son of Client) published on 30 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

My mother receives four visits a day, the carers who come in do not communicate to Mum at all during visits. Just talk and laugh amongst themselves. I go in the other room whilst visits occur but can hear everything. At no point does any carer reassure Mum or talk to her. Mum can be heard moaning and
crying, yet not a single word of reassurance is said to her which frankly is disgusting. I feel Mum is treated with no respect or dignity whatsoever. I would have thought that as being caregivers they would show some compassion! Due to the moving of the bed in and out the carers have been destroying the skirting boards, gouging chunks of wood out each time, when I tried to put measures in to stop, carers barely acknowledged this. I have also had soiled bedding and underwear just left out on floor, no attempt to put in basket! Overall poor experience!

Reply from Rudo Katsande, Registered Manager at Orchid Wellness Ltd

Thank you very much for taking the time to give us feedback and for voicing your concerns. I regret that your experience with our service has not fully met your expectations, and I want to assure you that your mother's welfare remains our utmost priority. We are committed to delivering care to the highest standard, and following our recent conversation, we've implemented several measures based on your recommendations. Our caregivers share in this dedication and are eager to provide a service that meets your needs and provides comfort and dignity to your mother. Please know that your feedback is always welcome, and I'm confident that you will see positive improvements in the quality of care provided. Thank you again for helping us enhance our service.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from G O (Daughter of Client) published on 30 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed a carer for my mother whilst I went away for a few days. I contacted Orchard Wellness and their manager came and assessed my requirements. The carers were kind, friendly, understanding and timely. I would not hesitate to recommend Orchard Wellness.

Reply from Rudo Katsande, Registered Manager at Orchid Wellness Ltd

Thank you for your positive review. It was our privilege to meet and care for your mother, a wonderful lady. We are pleased that you were satisfied with our services.


Rudo,
Orchid Wellness Care


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.6 (9.615)

Overview of Review Score

The Review Score of 9.6 (9.615) out of 10 for Orchid Wellness Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.615 for Orchid Wellness Ltd is calculated as follows: ( (56 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) + (5 Very Poors x 1) ) ÷ 65 Ratings = 4.615

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Orchid Wellness Ltd is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Orchid Wellness Ltd

What Type of Services does Orchid Wellness Ltd offer?

Orchid Wellness Ltd offers Home Care.

How many Carers does Orchid Wellness Ltd employ?

Orchid Wellness Ltd employs 5 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Orchid Wellness Ltd to verify any information. View our terms and conditions. Orchid Wellness Ltd has a Platinum Service – more info.