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Goldcrest Heathcare Service (Birmingham) has a Review Score of 1.5 (1.500) out of 10, based on 1 reviews in the last 2 years. Over all time Goldcrest Heathcare Service (Birmingham) has 1 review.
Review from Mayur P (Son of Client) published on 8 September 2023
Submitted via Website •
Report
Overall Experience
2.0 out of 5
Reply from Naheed Akhtar, Branch Manager at Goldcrest Heathcare Service (Birmingham)
We acted swiftly on receiving concerns from the client's son. The social service support plan only includes assistance with showers in the morning. The care staff assists the client with showers and wipes clean the shower room. The social work team were also intimated of the son's concerns and our corrective actions. Son has not been satisfied with even a change of staff. We offered to reduce the care call timing as his mother was only taking 30 minutes to complete the shower. The client does not like carers to do any other task except assistance in showering. She gets agitated if carers insist to assist in any other task. The property does not have a camera upstairs and the son is unable to go upstairs. The social work team is aware of the son's persistent dissatisfaction despite our best efforts. We are committed to offering the best possible service in the prescribed time and mandated care plan. We will endeavour to approach the family to once again address their concerns and achieve an outcome to complainant's satisfaction.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 1.5 (1.500) out of 10 for Goldcrest Heathcare Service (Birmingham) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 1.5 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 1.500 for Goldcrest Heathcare Service (Birmingham) is calculated as follows: ( (1 Satisfactorys x 3) + (1 Poors x 2) + (4 Very Poors x 1) ) ÷ 6 Ratings = 1.5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Goldcrest Heathcare Service (Birmingham) is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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