Guardian Angel Carers - Berkshire & South Oxfordshire

Unit 4 Parkside Business Park, 15 Headley Road, Woodley, Reading RG5 4JB
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10 26 Reviews
  • Guardian Angel Carers - Berkshire & South Oxfordshire, Reading
Guardian Angel Carers in Reading provides compassionate, professional care in the comfort and safety of your own home. The friendly team at Guardian Angel Carers work tirelessly to ensure clients' dignity, individuality and privacy are respected at all times, while providing care and supporting the client in undertaking their normal daily activities as directed by the client and/or family.

Guardian Angel Carers can help provide:

- Live-in care
- Visiting care
- Overnight care
- Respite care
- Palliative care

They can support with meal preparation, medication, shopping, escorted outings, personal care (such as washing, dressing, continence care) and domestic duties.

Each client has their own individual care plan and risk assessment carried out prior to their care beginning, and where possible they always encourage clients and their families to be involved in the development of not only the initial care plan, but also its on-going development.

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Care Provided by Guardian Angel Carers - Berkshire & South Oxfordshire

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Charlotte Clark (Registered Manager)

Funding & Fees Guide for Guardian Angel Carers - Berkshire & South Oxfordshire

  • Prices

  • £33

  • Due to the bespoke nature of the care we offer our clients, we will carry out an individual assessment and tailor your care to your needs. Please call to discuss your needs and pricing.

Guardian Angel Carers - Berkshire & South Oxfordshire Reviews (26)

Total of 26, showing 1-20
10

Guardian Angel Carers - Berkshire & South Oxfordshire has a Review Score of 10 (9.955) out of 10, based on 26 reviews in the last 2 years. Over all time Guardian Angel Carers - Berkshire & South Oxfordshire has 26 reviews.

Overall Experience

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Review from Christina F (Daughter of Client) published on 12 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can highly recommend Guardian Angel Carers - Berkshire & South Oxfordshire
for home care. The whole experience was very reassuring from the initial home visit, the very thorough preparation and paperwork up to meeting the carer herself. Lovely people who gave my mother the best level of care.

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Review from D Y (Daughter of Client) published on 12 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have just started to use Guardian Angel Carers for support and help with my mum, the team are amazing, so attentive, supportive and have a lovely professional relationship with my mum. The three ladies we have daily to help and support my mum make her laugh, jolly her along when she is having a slightly
off day and always bring a smile to her face. The team in the office made the whole process of completing the paperwork to introducing themselves to my mum and talking through all the support packages so easy, nothing was too much trouble.

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Review from C N (Daughter-in-law of Client) published on 25 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for stepping in whilst our normal carer took annual leave. You took time and care to understand my father-in-law's needs and routines. A particular member of staff was kind and patient and ensured disruption was kept to an absolute minimum. Would definitely recommend it.

Reply from Sachin Raut, Business Owner at Guardian Angel Carers - Berkshire & South Oxfordshire

Thank you for your kind words. We have an excellent team of carers who work extremely hard to ensure that all our client's personal needs are met and that the family and client are satisfied.


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Review from F L (Client) published on 12 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Guardian Angel Carers since 24 January 2024 for domestic tasks, cleaning, driving to appointments and escorted shopping and have found them very satisfactory in every way.
The office staff are prompt to answer telephone calls and provide answers to queries.
The owners, manager and
carers are very supportive, sympathetic and always take time to give a listening ear.

Reply from Charlotte Clark, Registered Manager at Guardian Angel Carers - Berkshire & South Oxfordshire

Thank you for your kind words. We are thrilled you are pleased with the support that you are receiving.


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Review from Trevor B (Client) published on 5 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the first time I have needed to have carers and I have not been disappointed. The organisation of Guardian Angel Carers - Reading and the service itself have been first class and I could not have asked for better.

Reply from Charlotte Clark, Registered Manager at Guardian Angel Carers - Berkshire & South Oxfordshire

Thank you so much for your kind words. We are pleased that your first experience of receiving care is going well. I will be sure to share this with our team.


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Review from Amanda B (Daughter of Client) published on 29 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Guardian Angel Carers, thank you for everything you do for my mum to help her feel safe, happy and confident in her own home. You are always very helpful, on time, professional and respectful. Thank you to the manager your empathy, medical knowledge and understanding of people's needs is amazing. Outstanding
company, thank you.

Reply from Charlotte Clark, Registered Manager at Guardian Angel Carers - Berkshire & South Oxfordshire

Wow! Thank you ever so much for your kind words. We will be sure to pass this on to our team. We are really pleased that your mum is happy with the care she is receiving and ultimately being able to stay in her own home.


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Review from Karen D (Daughter of Client) published on 25 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really happy with the care Mum has been given. The staff are very friendly and helpful. Communication and timekeeping has been good. We can relax knowing Mum is being well cared for in between our visits.

Reply from Charlotte Clark, Registered Manager at Guardian Angel Carers - Berkshire & South Oxfordshire

Thank you very much for your feedback. We are pleased the care is working well for your mum and providing reassurance to you and your family.


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Review from Alison D (Daughter of Client) published on 24 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad and I have been very happy with the service provided in the first 3 weeks of using Guardian Angels. They have been helpful, caring, friendly and attentive on visits and I find the app extremely useful to be aware of what has happened on a visit.

Reply from Charlotte Clark, Registered Manager at Guardian Angel Carers - Berkshire & South Oxfordshire

Thank you so much for your feedback and review. We are pleased that everything is going well for your dad.


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Review from Mary T (Client) assisted by family/friend published on 17 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers have met my requirements following a stroke and am very happy with the care given.

Reply from Charlotte Clark, Registered Manager at Guardian Angel Carers - Berkshire & South Oxfordshire

Thank you for your kind words and feedback on the care we provide. We are pleased that we are meeting your requirements.


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Review from Leslie T (Client) published on 10 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the carers have met my requirements to the needs of my handicap.

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Review from N B (Granddaughter of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We couldn't have asked for a better care company to look after our grandparents. From the first assessment, they made my grandparents feel at ease about having carers coming into their home. Everybody was always on time, friendly and they could not do enough for my grandparents. As a family member,
we were relieved and thankful to have such professional, supportive and caring people looking after our loved ones.

Reply from Charlotte Clark, Registered Manager at Guardian Angel Carers - Berkshire & South Oxfordshire

Thank you for your kind words. We really try to make the process into care as smooth as possible for the individuals and their family members. So to hear this feedback is really great and we are very pleased.


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Review from K B (Son of Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Guardian Angel Carers supported us while my father was in hospital for a long period, making sure that our mother was ok. My mother passed away during that time and my father and the family were so impressed with their compassion that he insisted that when he came home eventually that they would be
there for him. They provided an outstanding service tailored to his personal needs. What was impressive was their attention and care. They were absolutely up for anything and did everything required to a super professional level. They were never fazed by the task. They were always prompt and went over and above. They kept the family up to date, advising on my father’s condition on a regular basis. I can’t thank them enough for the work they did which they did so well and always with a smile.

Reply from Charlotte Clark, Registered Manager at Guardian Angel Carers - Berkshire & South Oxfordshire

Thank you for your kind words and feedback! It was our privilege to care and look after them both. They made every care visit friendly, and we always felt appreciated.


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Review from Sara M (Daughter of Client) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so happy with the care provided by Guardian Angels. All carers have been professional and extremely kind and caring and have provided a huge support to both my mother and father. All communication has been excellent and managers have been very helpful and accommodating when changes have been
required. I can’t recommend highly enough.

Reply from Charlotte Clark, Registered Manager at Guardian Angel Carers - Berkshire & South Oxfordshire

Thank you Sara for your kind words. We are delighted to be able to care for your parents and keep them living in their own home.


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Review from Amanda B (Daughter of Client) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Guardian Angels Reading for help with my very elderly Mum for some weeks now and they have been a God send. From the assessment process to care delivery, we cannot fault them. The carers are all so kind, very professional and reliable. We would not hesitate to recommend!

Reply from Charlotte Clark, Registered Manager at Guardian Angel Carers - Berkshire & South Oxfordshire

Thank you, Amanda, for your kind words. We thoroughly enjoy our visits with your mum.


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Review from Alison C (Daughter of Client) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family have been really impressed with the efficiency of the agency and the care that is being provided to my mum. The carers are kind and compassionate and my mum feels comfortable and happy with the support she is receiving.

Reply from Charlotte Clark, Registered Manager at Guardian Angel Carers - Berkshire & South Oxfordshire

Thank you for your kind words, we look forward to our care visits with your mum each day.


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Review from R W (Daughter of Client) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has received fantastic care so far from Guardian Angels. Nothing is too much trouble, they are very experienced and I feel my mother is in very safe hands.
The communication is great, I always know what has been achieved on their visit as I receive a daily report. They always leave the house
clean and tidy which is an added bonus!

Reply from Charlotte Clark, Registered Manager at Guardian Angel Carers - Berkshire & South Oxfordshire

Thank you for your kind words. We have an excellent team of carers who work extremely hard to ensure that all our client's personal needs are met and that the family and client are satisfied.


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Review from Aaron B (Grandson of Client) published on 3 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We really couldn't fault the care my grandad received from Guardian Angel Carers. The management was fantastic as were all the carers my grandad had, he loved seeing the office manager and in his own words said she was A-star. Nothing was ever too much and the communication was second to none. Would
recommend Guardian Angel Carers to anyone needing home care. Thank you ever so much for the time spent caring for Grandad.

Reply from Charlotte Clark, Registered Manager at Guardian Angel Carers - Berkshire & South Oxfordshire

Thank you for your kind words. We are glad you were happy with all the care that your grandad received. It was a pleasure to look after him.


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Review from Rajat R (Brother of Client) published on 7 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Guardian Angel Carers first stepped in when my mum needed a bit of extra help with personal care, housework and mobility and then stepped up to four calls a day after a hospital admission. The carers are all kind and friendly, always striving to get the right balance between helping and supporting independence.
Communication and feedback with me were always timely and the manager was supportive in problem-solving and making suggestions to improve things for Mum. The whole team was flexible and responsive to the changing situation. I highly recommend the service and thank all the team for their kindness and care.

Reply from Charlotte Clark, Registered Manager at Guardian Angel Carers - Berkshire & South Oxfordshire

Thank you for your feedback, the whole team really appreciate your kind words.


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Review from Namrata P (Next of Kin) published on 6 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed a new care company urgently and Guardian Angel Carers Reading stepped in very quickly. We have found them very good. Help and assistance is first class, absolutely takes the strain off of the family shoulders. Two staff members in particular are both very conscientious, very smart and safety
aware, cannot fault them, team excellent!

Reply from Charlotte Clark, Registered Manager at Guardian Angel Carers - Berkshire & South Oxfordshire

Thank you so much for your feedback! We aim to provide the best possible care to all our clients and reassure their family members.


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Review from Sheila J (Daughter of Client) published on 20 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank Guardian Angels enough for all the care and support they have given my father and myself too.
They offer a great service which is reliable, caring, friendly and responsive to any changes that occur. They communicate immediately if there are any problems or concerns and are proactive
in finding a solution.
The carers are all very caring, friendly and treat my father with dignity. The online dashboard is so useful and easy to use, plus you can always get hold of someone when you call the office and they are so helpful.
I highly recommend Guardian Angels.

Reply from Charlotte Clark, Registered Manager at Guardian Angel Carers - Berkshire & South Oxfordshire

Thank you so much for your review and feedback. It is great news that you are really pleased with the care that your father is receiving from GAC - Reading. It is also important that you are finding the app very useful, so that you can stay connected with his care at all times.


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Current Review Score: 10.0 (9.955)

Overview of Review Score

The Review Score of 10 (9.955) out of 10 for Guardian Angel Carers - Berkshire & South Oxfordshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.955 for Guardian Angel Carers - Berkshire & South Oxfordshire is calculated as follows: ( (150 Excellents x 5) + (3 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 155 Ratings = 4.955

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Guardian Angel Carers - Berkshire & South Oxfordshire is based on 26 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (5)

Charlotte

Charlotte Clark

Job Title: Registered Manager

Joined: 2022

I have lived in Reading my whole life. I took my first baby steps in a care home which my grandparents owned and have really been brought up in the caring environment. I take great inspiration from my Mum, who like my grandparents have dedicated their whole lives to caring for people. My mum was the Registered Manager of Summerfield care home in Caversham for 10 years. I joined her in working here from the day I left school and completed my NVQ 2 in health and social care. Working in the care home was enjoyable and I loved it however I wanted to get more community experience.


In 2016 I joined NHS and worked in the district nursing team. I completed further training including my NVQ 3 and then went on to complete my Level 5 Nursing Associate degree at the University of West London. I am a registered practitioner with the Nursing and Midwifery Council. I am very honoured and proud to work for Guardian Angel Carers. I will uphold all of our company's values and will support an excellent team of Care Angels to provide exceptional care to your loved ones in Reading and surrounding areas in a way I would want my relatives to be cared for.


Tracy

Tracy Clark

Job Title: Office Manager

Joined: 2023

Meet our fantastic office manager Tracy. Tracy is new addition to our team and has over 30yrs of experience in Care.


Michelle

Michelle Lindsell

Job Title: Care Supervisor

Joined: 2023

Meet our super energetic and alway ready to help Care Supervisor Michelle. Michelle has over 15yrs of experience in Care and a real asset to our organisation.


Chami

Chami Samaratunga

Job Title: Care Angel

Joined: 2023

Meet our super friendly and fantastic Care Angel Chami.


Rosemary

Rosemary Muller

Job Title: Senior Care Angel

Joined: 2024

Meet our Caring, Loving and Wonderful Senior Care Angel Rose.


Frequently Asked Questions about Guardian Angel Carers - Berkshire & South Oxfordshire

What Type of Services does Guardian Angel Carers - Berkshire & South Oxfordshire offer?

Guardian Angel Carers - Berkshire & South Oxfordshire offers Home Care.

How many Carers does Guardian Angel Carers - Berkshire & South Oxfordshire employ?

Guardian Angel Carers - Berkshire & South Oxfordshire employs 37 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Guardian Angel Carers - Berkshire & South Oxfordshire to verify any information. View our terms and conditions. Guardian Angel Carers - Berkshire & South Oxfordshire has a Platinum Service – more info.