Guardian Angel Carers - Berkshire & South Oxfordshire

Unit 4 Parkside Business Park, 15 Headley Road, Woodley, Reading RG5 4JB
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10 26 Reviews
  • Guardian Angel Carers - Berkshire & South Oxfordshire, Reading
Guardian Angel Carers in Reading provides compassionate, professional care in the comfort and safety of your own home. The friendly team at Guardian Angel Carers work tirelessly to ensure clients' dignity, individuality and privacy are respected at all times, while providing care and supporting the client in undertaking their normal daily activities as directed by the client and/or family.

Guardian Angel Carers can help provide:

- Live-in care
- Visiting care
- Overnight care
- Respite care
- Palliative care

They can support with meal preparation, medication, shopping, escorted outings, personal care (such as washing, dressing, continence care) and domestic duties.

Each client has their own individual care plan and risk assessment carried out prior to their care beginning, and where possible they always encourage clients and their families to be involved in the development of not only the initial care plan, but also its on-going development.

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Care Provided by Guardian Angel Carers - Berkshire & South Oxfordshire

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Charlotte Clark (Registered Manager)

Funding & Fees Guide for Guardian Angel Carers - Berkshire & South Oxfordshire

  • Prices

  • £33

  • Due to the bespoke nature of the care we offer our clients, we will carry out an individual assessment and tailor your care to your needs. Please call to discuss your needs and pricing.

Guardian Angel Carers - Berkshire & South Oxfordshire Reviews (26)

Total of 26, showing 21-26
10

Guardian Angel Carers - Berkshire & South Oxfordshire has a Review Score of 10 (9.955) out of 10, based on 26 reviews in the last 2 years. Over all time Guardian Angel Carers - Berkshire & South Oxfordshire has 26 reviews.

Overall Experience

  • 25
  • 1
  • 0
  • 0
  • 0

Date Published

26
3
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26
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Review from B J (Client) published on 26 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Immediate response after sending a request and assistance. Call back was professional, thorough and thoughtful. Service started immediately, very flexible to my own personal needs and availability. Great value for the service provided. I look forward every week to the visits.

Reply from Charlotte Clark, Registered Manager at Guardian Angel Carers - Berkshire & South Oxfordshire

Thank you for your lovely review. We are really pleased you are pleased with the package of care provided.


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Review from S G (Daughter of Client) published on 9 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so pleased with the care given to our mum, not only the support they give physically but also the emotional care Mum needs. Their visits never feel rushed and if needed they stay on to make sure their client is settled. Their daily reports really keep us in the loop and raise any concerns. We
are really pleased with how they care.

Reply from Charlotte Clark, Registered Manager at Guardian Angel Carers - Berkshire & South Oxfordshire

Thank you so much for the feedback! Our ultimate goal is to care for your mum with respect and dignity and support her family.


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Review from L A (Son of Client) published on 21 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Attentive and understanding, providing essential care, meals and companionship during respite needs. Friendly staff, administrative and carer experience very good.
My elderly father looks forward to the visits and care from all involved.

Reply from Charlotte Clark, Registered Manager at Guardian Angel Carers - Berkshire & South Oxfordshire

Thank you very much for your review and kind words. We are happy that your Father is satisfied with all the care involved.


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Review from Avril V (Wife of Client) published on 21 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband found the carers to be friendly, respectful and efficient. He is happy for their support to continue and prefers to stay at home rather than go into a home for respite. The manager of the service responds quickly to any query.

Reply from Charlotte Clark, Registered Manager at Guardian Angel Carers - Berkshire & South Oxfordshire

Thank you so much for your feedback. We are glad we can be there to help you and your husband.


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Review from Sherry S (Client) published on 27 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found it to be an excellent service so far. As somebody who requires help, it is top marks.
All of the carers are excellent. I don't know how you managed to find such caring people. All of them provide excellent quality of care. I find the manager very easy to get hold of via the office phone
and I find that level of communication very comforting.

Reply from Charlotte Clark, Registered Manager at Guardian Angel Carers - Berkshire & South Oxfordshire

Thank you, Sherry. Thank you very much for your feedback and I am really glad that you are happy with the home care and support you are receiving.


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Review from Ann M (Friend of Client) published on 24 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

If anything we made the mistake, not Guardian Angels.
We agreed to the same person providing nursing care (i.e.) changing a stoma bag and companionship. This did not work as the person having the care has dementia and therefore confused nursing with companionship.
Sadly, the companionship has been
removed until there is someone else available.
I found the notes on the app not to be helpful, especially regarding the food. The Guardian Angel would write what had been given to eat but we had no idea whether it was being eaten or not only to find most days it was just being put in the bin. If the notes could say I did not see her eat it would have been useful. This is just an observation.

Reply from Charlotte Clark, Registered Manager at Guardian Angel Carers - Berkshire & South Oxfordshire

Thank you for your review/feedback. We have now put some different carers in so hopefully they can build up a relationship with the client and can think about starting some companionship visits again.
As a company, the care notes are reviewed daily and I have spoken to the carers about making sure that everything is thoroughly documented in the notes. I hope that you have seen an improvement in the documentation. Please let us know if there is anything else we can do to help you and improve the service.


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Treated with Dignity

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Current Review Score: 10.0 (9.955)

Overview of Review Score

The Review Score of 10 (9.955) out of 10 for Guardian Angel Carers - Berkshire & South Oxfordshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.955 for Guardian Angel Carers - Berkshire & South Oxfordshire is calculated as follows: ( (150 Excellents x 5) + (3 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 155 Ratings = 4.955

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Guardian Angel Carers - Berkshire & South Oxfordshire is based on 26 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (5)

Charlotte

Charlotte Clark

Job Title: Registered Manager

Joined: 2022

I have lived in Reading my whole life. I took my first baby steps in a care home which my grandparents owned and have really been brought up in the caring environment. I take great inspiration from my Mum, who like my grandparents have dedicated their whole lives to caring for people. My mum was the Registered Manager of Summerfield care home in Caversham for 10 years. I joined her in working here from the day I left school and completed my NVQ 2 in health and social care. Working in the care home was enjoyable and I loved it however I wanted to get more community experience.


In 2016 I joined NHS and worked in the district nursing team. I completed further training including my NVQ 3 and then went on to complete my Level 5 Nursing Associate degree at the University of West London. I am a registered practitioner with the Nursing and Midwifery Council. I am very honoured and proud to work for Guardian Angel Carers. I will uphold all of our company's values and will support an excellent team of Care Angels to provide exceptional care to your loved ones in Reading and surrounding areas in a way I would want my relatives to be cared for.


Tracy

Tracy Clark

Job Title: Office Manager

Joined: 2023

Meet our fantastic office manager Tracy. Tracy is new addition to our team and has over 30yrs of experience in Care.


Michelle

Michelle Lindsell

Job Title: Care Supervisor

Joined: 2023

Meet our super energetic and alway ready to help Care Supervisor Michelle. Michelle has over 15yrs of experience in Care and a real asset to our organisation.


Chami

Chami Samaratunga

Job Title: Care Angel

Joined: 2023

Meet our super friendly and fantastic Care Angel Chami.


Rosemary

Rosemary Muller

Job Title: Senior Care Angel

Joined: 2024

Meet our Caring, Loving and Wonderful Senior Care Angel Rose.


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