Heart Of Hope Care - Cumberland

Currock Community Centre, Lediard Avenue, Carlisle CA2 4BS
Submit a Review
9.6 6 Reviews
  • Heart Of Hope Care - Cumberland, Carlisle
Heart of Hope Care is more than just a care provider; it is a family-run business deeply rooted in the values of compassion and respect. They aim to set the highest standards in care and support services for your family. Heart Of Hope Care understands the importance of recognising and honouring the individuality of each client.

Show Heart Of Hope Care - Cumberland on the Map

Care Provided by Heart Of Hope Care - Cumberland

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Person in charge
  • Kimberly Midzi (Manager)

Funding & Fees Guide for Heart Of Hope Care - Cumberland

  • Prices

  • Care starts from £23.51 per hour.

Heart Of Hope Care - Cumberland Reviews (6)

9.6

Heart Of Hope Care - Cumberland has a Review Score of 9.6 (9.600) out of 10, based on 6 reviews in the last 2 years. Over all time Heart Of Hope Care - Cumberland has 6 reviews.

Overall Experience

  • 6
  • 0
  • 0
  • 0
  • 0

Date Published

6
4
6
6
0

Review from Linda B (Daughter of Client) published on 18 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers were wonderful and always arrived on time. They were kind, considerate and very caring, nothing was too much bother. They talked and laughed with Mam the whole time that they were with her. She was very confident and comfortable with them, which made me happy. I also felt supported by both
the carers and the manager.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from L G (Daughter of Client) published on 18 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really pleased with the care you gave my mum, you were always helpful and kind and really wow when it came she needed you any extra time. Found all your staff really helpful and kind, would recommend your services to any future clients

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Craig D (Son of Client) published on 20 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have always found the staff, management and carers to be kind, considerate and helpful. They treat our mother with respect and nothing is too much for them. Whatever we ask or request they will do for us If it is within their remit. They are there to assist us with any queries we have regarding medication,
healthcare, transport, or any other issues at all. If they cannot help us, they give us advice on where we can find the help we need. We have never had any issues with any of the carers or management.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Christopher H (Son of Client) published on 11 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one, Heart at Home were so accommodating to us as a family. The staff turned up on time and did an excellent job. They really looked after our patient with love, affection and care. They were also a great support to us as a family. We personally can't thank Heart at Home and the staff enough.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ann B (Daughter of Client) published on 12 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam is really happy and satisfied with the girls who arrive to deal with her medication, they have always been polite and treated her with respect. They always arrived on time and contacted us promptly if anything was amiss.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S M (Daughter of Client) published on 30 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care received is outstanding, choices are given, and Mum is always treated with dignity and respect. Mum looks forward to her care calls, she never feels rushed and loves catching up with her ladies.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.6 (9.600)

Overview of Review Score

The Review Score of 9.6 (9.600) out of 10 for Heart Of Hope Care - Cumberland is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Heart Of Hope Care - Cumberland is calculated as follows: ( (35 Excellents x 5) ) ÷ 35 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Heart Of Hope Care - Cumberland is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Heart Of Hope Care - Cumberland

What Type of Services does Heart Of Hope Care - Cumberland offer?

Heart Of Hope Care - Cumberland offers Home Care.

How many Carers does Heart Of Hope Care - Cumberland employ?

Heart Of Hope Care - Cumberland employs 31 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Heart Of Hope Care - Cumberland to verify any information. View our terms and conditions. Heart Of Hope Care - Cumberland has an Enhanced Service – more info.