Home Force Care Worcester Reviews (4)
Home Force Care Worcester has a Review Score of 8.8 (8.833) out of 10, based on 4 reviews in the last 2 years. Over all time Home Force Care Worcester has 4 reviews.
Review from S B (Daughter of Client) published on 29 May 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Bampoloki Jolomba, Owner/Manager at Home Force Care Worcester
Firstly, thank you for taking the time to leave a review, this helps ensure our home care services are of the highest quality. We are very pleased to hear that your mum had such a great connection with the carers we provided. At Home Force Care, we ensure each and every home carer is carefully matched in line with your requirements, interests and hobbies. Thank you for choosing Home Force Care, we hope that we will, in the future, continue to provide your mum with the support that she needs.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from S A (Niece of Client) published on 29 May 2024
Submitted via Website •
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Overall Experience
4.0 out of 5
Staff stay the whole time around the duration of the call times.
Management is good, sorted any relevant issues out.
Service user can be difficult and kept informed every step of the way in any issues raised by the staff.
Reply from Bampoloki Jolomba, Owner/Manager at Home Force Care Worcester
Thank you for your review and the positive review of the management. We appreciate all feedback.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from W H (Son of Client) published on 16 April 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from M D (Wife of Client) published on 3 October 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
The Review Score of 8.8 (8.833) out of 10 for Home Force Care Worcester is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 4 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.583 for Home Force Care Worcester is calculated as follows: ( (14 Excellents x 5) + (10 Goods x 4) ) ÷ 24 Ratings = 4.583
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Home Force Care Worcester is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.