Promedica24 Homecare (Blaby and Lutterworth)

Office 6/7 Northfield Lodge, 35 Leicester Road, Blaby, Leicester LE8 4GR
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9.9 10 Reviews
  • Promedica24 Homecare (Blaby and Lutterworth), Leicester
As care specialists, Promedica24 offers people the opportunity to live and be cared for at home. They enable individuals to stay close to their community, keep their pets, and continue their daily routines all while giving them and their loved ones peace of mind.

The team understand that every individual requires tailored support to suit their personal needs. That’s why they are bringing their person-centred ethos to hourly care.

Hourly care packages are flexible, allowing you to schedule your carer visits around your routines and daily activities. With a range of packages available, starting from short daily visits up to 24/7 live-in care, Promedica24 offers you the right level of support, at the right time for you.

They can provide support with: personal care, running errands, shopping, medication support, accompanied outings, cooking and serving meals, housekeeping, accompanied hospital visits, respite care, sleep-ins and more.

The team serve the communities of Blaby, Lutterworth, Huncote, Enderby, Wigston, Glen Parva, Kilby Bridge, Foston and surrounding areas.

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Care Provided by Promedica24 Homecare (Blaby and Lutterworth)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Promedica24 (Lancashire) Ltd
  • Person in charge
  • Emma Podgers (Manager)

Funding & Fees Guide for Promedica24 Homecare (Blaby and Lutterworth)

  • Prices

  • Limited Time Offer- Discounted Hourly Rates for NEW Contracts in 2025!


    •   Contract Week 1 – Hourly rate discounted by 50% (up to 14 hours).


    Care from £27 per hour.

  • Terms and Conditions apply.

Promedica24 Homecare (Blaby and Lutterworth) Reviews (10)

9.9

Promedica24 Homecare (Blaby and Lutterworth) has a Review Score of 9.9 (9.867) out of 10, based on 10 reviews in the last 2 years. Over all time Promedica24 Homecare (Blaby and Lutterworth) has 10 reviews.

Overall Experience

  • 9
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Review from L W (Client) published on 12 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel I am treated by the staff and management with respect dignity and privacy I am always asked if there is anything else needed. I did have an issue with one of the carers but that was dealt with efficiently and promptly by management.

Reply from Isobel Parsonage, Marketing Manager at Promedica24 Homecare (Blaby and Lutterworth)

Thank you for your lovely review. We are sorry to hear that you experienced an issue with one of the carers, but we are proud that we were able to rectify the situation quickly and professionally. It is always our intention to treat everyone we support as a whole person with dignity, respect and privacy. We wish you all the best.


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Review from L S (Daughter of Client) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Really happy with the service that I am getting, feels as though my opinions are listened to and actioned straight away mums relationship with the carers is strengthening and I feel really confident when I leave mum to go to work.

Reply from Isobel Parsonage, Marketing Manager at Promedica24 Homecare (Blaby and Lutterworth)

Thank you for taking the time to leave such a lovely review. We are so proud that your Mum has made a good relationship with our care team and that you are happy with our service. Being 'responsive' is one of our core values so I am very pleased to hear that any opinions or requests you have are listened to and actioned immediately. It is a pleasure to support your mum, and we wish you and the family all the best.


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Review from A W (Client) published on 19 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I used this company to collect me from hospital following an operation. The service I received was very professional and yet entirely personal. If I need to, I would certainly use this company in the future. I felt in very safe hands.

Reply from Isobel Parsonage, Marketing Manager at Promedica24 Homecare (Blaby and Lutterworth)

Thank you so much for taking the time to leave this lovely review. We are very pleased that you found our service professional and personal. We believe that personal care is 'personal' and should be tailored to each individual's needs and preferences. We wish you all the best for your recovery and thank you for your feedback. We have shared your comments with the Blaby team.


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Review from J W (Client) published on 7 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service for my husband. The carers are 1st class.

Reply from Stefanie Barlow, Marketing PM Executive. at Promedica24 Homecare (Blaby and Lutterworth)

Thank you for such lovely feedback, it is always appreciated to hear that our carers are excelling.


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Review from C B (Son of Client) published on 18 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend this company enough. We have tried three companies in the past and we were disappointed with them all. Promedica24 has very friendly staff that look after my mum. They work very hard and do any jobs that need doing. Having a chat with Mum is also very important and the carers always
cheer her up.

Reply from Stefanie Barlow, Marketing PM Executive. at Promedica24 Homecare (Blaby and Lutterworth)

Thank you for your lovely review, it's heartening to know that our dedicated and friendly staff have made a significant difference in caring for your mum. Their commitment to hard work and going above and beyond to address all needs speaks volumes. It's wonderful that the carers not only fulfil their responsibilities but also take the time to chat and uplift your mum's spirits. Thank you for sharing your recommendation – it's truly valuable!


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Review from T B (Daughter of Client) published on 27 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot thank the staff and their great manager for the care and attention they gave our mother in her last few months. We had so much support from the manager who organised so much for us and guided us through a particularly difficult period. The nursing staff were wonderfully kind to our mother,
doing a great job and trying to keep her cheerful. Thank you so much Promedica24 Homecare.

Reply from Stefanie Barlow, Marketing Project Manager at Promedica24 Homecare (Blaby and Lutterworth)

Thank you for your kind words about myself and my team. Caring for your mother was our pleasure and l know all of the care workers involved felt a deep sadness at the loss of your mum.
What a great lady she was, and so stoic with lots of fascinating and funny stories to tell. Thank you for giving us the opportunity to care for her and get to know you and the family.


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Review from Robert K (Client) published on 16 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service from all the staff. I would highly recommend it.

Reply from Stefanie Barlow, Marketing PM Executive. at Promedica24 Homecare (Blaby and Lutterworth)

Thank you, Rob. It is a pleasure knowing and supporting you and your family.


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Review from B D (Wife of Client) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Promedica24 provides my husband with a sitting service for 3 hours every 2 weeks.
This has been a great help to me. I now can go out without having to worry about my husband knowing he is being well cared for.
Staff have been caring and friendly.

Reply from Stefanie Barlow, Marketing PM Executive. at Promedica24 Homecare (Blaby and Lutterworth)

Thank you for sharing your positive experience with Promedica24! It's wonderful to hear that their sitting service has been a great help to you and that you can now go out without worrying about your husband's care. It's reassuring to know that the staff has been caring and friendly.


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Review from Matthew K (Client) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a fairly new client to this company and have had various carers visiting me.I am pleased the Blaby branch is becoming more established now and it's looking like I will have more regular carers 2/3 times per week. I appreciate all that the branch manager and care coordinator have done for me in
recent months and thank them all for their care and dedication. I hope they take on more carers, things will settle down for them.

Reply from Stefanie Barlow, Marketing PM Executive. at Promedica24 Homecare (Blaby and Lutterworth)

Thank you for sharing your feedback and positive experience as a new client with the Blaby branch of the company. Your appreciation for the branch manager and care coordinator's dedication is lovely, and I'm sure they will appreciate your kind words.


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Review from Ruth P (Wife of Client) published on 27 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience with Promedica24 has been positive from the start. All carers have been very helpful and unfailingly cheerful. The setting-up process and all paperwork was clearly explained and my husband treated with the utmost respect.

Reply from Stefanie Barlow, Marketing PM Executive. at Promedica24 Homecare (Blaby and Lutterworth)

We're delighted to hear about your positive experience with Promedica24. It's wonderful that the carers have been so helpful and cheerful, and that the setup process was smooth and respectful towards your husband. Thank you for sharing your feedback!


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Current Review Score: 9.9 (9.867)

Overview of Review Score

The Review Score of 9.9 (9.867) out of 10 for Promedica24 Homecare (Blaby and Lutterworth) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.867 for Promedica24 Homecare (Blaby and Lutterworth) is calculated as follows: ( (53 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 60 Ratings = 4.867

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Promedica24 Homecare (Blaby and Lutterworth) is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

Emma

Emma Podgers

Job Title: Registered Care Manager

Joined: 2024

Emma Podgers has joined us as our new Registered Branch Manager. With over 27 years of experience in the domiciliary care industry, Emma brings an exceptional wealth of knowledge, hands-on expertise, and leadership to the team.


Emma began her career as a Care Support Worker and has progressed through various roles, including Care Coordinator, Trainer, and Registered Care Manager. Her career journey reflects her passion for ensuring high-quality, person-centred care for vulnerable individuals and her commitment to excellence in everything she does. Emma brings a wealth of real-world experiences to her new role, ensuring that both clients and carers are supported to the highest of standards.


In her previous roles, Emma has successfully managed branch operations, care plans, and compliance to Care Quality Commission (CQC) standards. She ensured the seamless day-to-day running of operations, maintaining compliance and quality service delivery. Additionally, her time as a Trainer and Assessor for Acorn Training showcased her dedication to fostering growth and professional development among healthcare staff.


Emma is not only an operational expert but also a skilled innovator. She has spearheaded projects to implement new databases, led organisational quality audits, and developed training programs that align with industry standards. Holding Level 2, 3, and 5 qualifications in Health and Social Care, Emma’s experience reflects her deep understanding of care practices and her ability to lead teams effectively.


Beyond her professional skills, Emma’s warmth and compassion shine through in every aspect of her work. She understands the importance of delivering tailored, respectful care to meet the unique needs of each individual. Her leadership philosophy is rooted in collaboration, empathy, and a commitment to ensuring the highest standards of care for both clients and staff.


As Manager of the Blaby and Lutterworth branch, Emma is excited to build on Promedica24’s mission of providing outstanding live-in care services. She plans to enhance local care delivery by leveraging her experience in compliance, staff development, and operational management.


Emma’s goal is to establish Promedica24 South Leicestershire as a beacon of excellence in the care industry so that every client feels valued, supported, and encouraged to meet their individual goals. Emma says, “For me, it is important that each person is treated as an individual. There is no ‘one size fits all’ in care. Under my leadership, we will strive to ensure that each person we support can receive the care they need to enjoy the life they want to lead”.


Frequently Asked Questions about Promedica24 Homecare (Blaby and Lutterworth)

What Type of Services does Promedica24 Homecare (Blaby and Lutterworth) offer?

Promedica24 Homecare (Blaby and Lutterworth) offers Home Care.

How many Carers does Promedica24 Homecare (Blaby and Lutterworth) employ?

Promedica24 Homecare (Blaby and Lutterworth) employs 24 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Promedica24 Homecare (Blaby and Lutterworth) to verify any information. View our terms and conditions. Promedica24 Homecare (Blaby and Lutterworth) has a Platinum Service – more info.