Willowbrook Care

2 Methuen Park, Muswell Hill, London N10 2JS
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9.0 3 Reviews
  • Willowbrook Care, London
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Care Provided by Willowbrook Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Willowbrook Care Ltd
  • Person in charge
  • Oluwaseun Tejuoso (Manager)

Funding & Fees Guide for Willowbrook Care

  • Prices

  • Hourly Rate: Starting from £20 per hour
    Live-In Care: Starting from £1050 per week
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Willowbrook Care Reviews (3)

9.0

Willowbrook Care has a Review Score of 9.0 (9.000) out of 10, based on 3 reviews in the last 2 years. Over all time Willowbrook Care has 3 reviews.

Overall Experience

  • 3
  • 0
  • 0
  • 0
  • 0

Date Published

3
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0
3
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Review from Yvonne A (Daughter of Client) published on 17 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the start, we were impressed. The initial meeting to assess Mum was with the manager and career who was going to work with Mum. My mum is extremely happy with her carer; she is always punctual and very caring. Despite the big age difference, they have found common interests and get along great.

Reply from Oluwaseun Tejuoso, Manager at Willowbrook Care

Thank you so much for your positive review! We're thrilled to hear that you enjoyed your experience with us. Your feedback is greatly appreciated and motivates us to continue delivering excellent service.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Hendrix H (Son of Client) published on 12 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The professionalism, dedication, and compassion exhibited by the staff were truly outstanding, leaving me thoroughly impressed with their exceptional service. From the moment I made initial inquiries, I was greeted with warmth and genuine concern for my needs. The administrative team displayed exceptional
efficiency, promptly answering all my questions and ensuring a smooth and hassle-free registration process. Their attention to detail and organization were commendable, giving me confidence that I had made the right choice. The professionalism of the care providers was truly commendable. They were punctual, reliable, and consistently maintained a high standard of care. It was clear that they had undergone thorough training, as they were well-versed in handling various medical conditions and addressing specific requirements. Kudos to the entire team for their outstanding work and for making a positive impact on the lives of those in need of domiciliary care.

Reply from Oluwaseun Tejuoso, Manager at Willowbrook Care

Thank you so much for your positive review! We're thrilled to hear that you enjoyed your experience with us. Your feedback is greatly appreciated and motivates us to continue delivering excellent service.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sherif F (Son of Client) published on 30 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express enough gratitude for the exceptional care provided by Willowbrook Care. From the moment we contacted them, their professionalism and compassion was shown. The team went above and beyond to understand my mother's needs and provided a personalized care plan that exceeded our expectations.
I was impressed with their commitment to open communication, they kept me constantly updated about my mother's progress.
The level of professionalism shown by Willowbrook Care was outstanding. Their caregivers were punctual, well-prepared, and ensured a safe environment. It was evident that they genuinely cared about my mother's well-being.
I definitely would recommend Willowbrook Care to anyone in need of exceptional domiciliary care services. They are a compassionate and dedicated team that go above and beyond to provide outstanding care and support to their clients.

Reply from Oluwaseun Tejuoso, Manager at Willowbrook Care

Thank you so much for taking the time to write such a positive review of our domiciliary care business. We truly appreciate your kind words and are delighted to hear about your satisfaction with our services. It is our utmost priority to provide exceptional care and support to our clients and knowing that we have met your expectations brings us great joy. Your feedback not only motivates us to continue delivering the highest standard of care, but also serves as a testament to the dedication of our compassionate and skilled team. We believe that every individual deserves to receive personalized care in the comfort of their own home and we are committed to making a positive difference in the lives of our clients. Your review reassures us that we are on the right path and encourages us to strive for excellence in all aspects of our service. Should you require any further assistance, or have any suggestions for improvement, please do not hesitate to reach out.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.0 (9.000)

Overview of Review Score

The Review Score of 9.0 (9.000) out of 10 for Willowbrook Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Willowbrook Care is calculated as follows: ( (18 Excellents x 5) ) ÷ 18 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Willowbrook Care is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Willowbrook Care

What Type of Services does Willowbrook Care offer?

Willowbrook Care offers Home Care.

How many Carers does Willowbrook Care employ?

Willowbrook Care employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Willowbrook Care to verify any information. View our terms and conditions. Willowbrook Care has a Basic Service – more info.