We Care 24x7

First Floor, Hill House, 23-25 Spur Road, Cosham, Portsmouth PO6 3DY
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9.0 4 Reviews
  • We Care 24x7, Portsmouth
This is a reputable domiciliary care service based in the vibrant city of Portsmouth. With a strong commitment to providing exceptional care, the dedicated team of professionals ensures the well-being and comfort of individuals in the comfort of their own homes.

Staff understand the value of independence and the desire for individuals to remain in familiar surroundings. With this in mind, their domiciliary care service offers a range of personalised support and assistance tailored to meet the unique needs of each client.

With over 3 years of experience in the industry, the qualified and compassionate care staff provide a wide range of services, including personal care, medication management, meal preparation, companionship, and light household tasks. Their goal is to empower individuals and enhance their quality of life, enabling them to maintain their independence while receiving the necessary support.

As a trusted care provider, they uphold the highest standards of professionalism and ensure the safety and well-being of clients.

The team undergoes rigorous training and adheres to strict protocols to deliver care that is reliable, compassionate, and respectful. They value open communication and collaboration with clients and their families, striving to create a trusting and supportive relationship.

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Care Provided by We Care 24x7

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • We Care 24x7 Ltd
  • Person in charge
  • Roni Thankachan (Manager)

We Care 24x7 Reviews (4)

9.0

We Care 24x7 has a Review Score of 9.0 (8.989) out of 10, based on 4 reviews in the last 2 years. Over all time We Care 24x7 has 4 reviews.

Overall Experience

  • 3
  • 1
  • 0
  • 0
  • 0

Date Published

4
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4
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Review from Paul H (Client) published on 19 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my care. Both my carers are very good at their job and very helpful at everything and anything. They are very respectful as well. Also, they are always on time and help me out all of the time.

Reply from Roni Thankachan, Operations Manager at We Care 24x7

Thank you very much for taking the time to review our company.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from K C (Son of Client) published on 9 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers come four times daily to attend to my 94-year-old mother. They always turn up and are polite and caring attending to her needs. That's as much as I can ask for. The carer's manager checks by regularly to ensure we are satisfied with the care given.
Regarding value for money I have only commented
satisfactory, because we do not know the full cost. The council pay a greater portion of the fees charged.

Reply from Roni Thankachan, Operations Manager at We Care 24x7

Thank you very much for taking the time to give a review for our care given. Our ensures they have given a holistic care to all our clients. Please feel free to contact me if you have any concerns. I will be more than happy to assist you with your queries.


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Review from B M (Husband of Client) published on 9 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have nothing but praise for this care company, all carers and management are first-rate. Looking after my wife, they treat her with compassion and dignity and treat her as if she is their own mother. They keep me informed if there is a problem so I can take any necessary action (medical) if required.

Reply from Roni Thankachan, Operations Manager at We Care 24x7

Thank you very much for your taking the effort to write a review for us. We as a team aim to give the best care to all our clients.


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Treated with Dignity

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Review from J W (Daughter of Client) published on 8 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers have been very attentive, caring and polite. They show kindness and make my mum feel as though they really care for her, rather than just do their job.
They are very thoughtful and are open to suggestions to tweak things if needed. They kindly changed one shift from an early one to a late
one, when it was needed. Mum wouldn't want anyone else caring for her.

Reply from Roni Thankachan, Operations Manager at We Care 24x7

Thank you very much for giving us the opportunity to take care of your mother. I am glad you are happy with the service we provide. We will continue to give the best care to our clients.


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Treated with Dignity

Value for Money

Current Review Score: 9.0 (8.989)

Overview of Review Score

The Review Score of 9.0 (8.989) out of 10 for We Care 24x7 is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.739 for We Care 24x7 is calculated as follows: ( (18 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 23 Ratings = 4.739

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for We Care 24x7 is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (2)

No image found

Joldin George

Job Title: Registered Manager

Joined: 2023

I am the registered Manager with CQC. I am excited to be part of the We Care Group, which has widened my horizons to develop myself in my role and beyond


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Roni Thankachan

Job Title: Operations Manager

Joined: 2023

Hi, I am excited to be a part of the We Care Group, which has been in the health industry for the past 7-8 years and is committed to providing person-centred care which is second to none. As an operational manager, I am responsible for the smooth running of the day-to-day of the client's care and troubleshooting and resolving any shortfalls, which is my forte.


Frequently Asked Questions about We Care 24x7

What Type of Services does We Care 24x7 offer?

We Care 24x7 offers Home Care.

How many Carers does We Care 24x7 employ?

We Care 24x7 employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact We Care 24x7 to verify any information. View our terms and conditions. We Care 24x7 has an Enhanced Service – more info.