Our home care calls start at £22 per hour.
At Care Pilot, we work with both local authority-funded and self-funding clients. We also work with a number of others such as the NHS and CCGs. We calculate our fees on a per-hour basis.
If you prefer to pay for your own care, we have competitive pricing options available. Our goal is to provide exceptional care without compromising on quality.
Care pilot works with local authorities to provide funded care options. We understand the processes involved and can guide you through the necessary steps to secure the support you need.
For fees please feel free to call or email
Fees are determined by the level of needs and vary during bank holidays
Care Pilot Ltd has a Review Score of 9.8 (9.815) out of 10, based on 11 reviews in the last 2 years. Over all time Care Pilot Ltd has 11 reviews.
Review from Doreen S (Sister of Client) published on 5 August 2024
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Reply from Gertrude Mupambo, Registered Manager at Care Pilot Ltd
Thank you for your kind words! We're thrilled to hear that you had a positive experience with our care staff. Our team is dedicated to providing the best possible care, and your feedback means the world to us. If you need anything else, please don't hesitate to reach out!
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Review from J R (Daughter of Client) published on 8 April 2024
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Reply from Gertrude Mupambo, Registered Manager at Care Pilot Ltd
Thank you for taking the time to review us. We love looking after your mum and are pleased that we are making a positive impact on her and the rest of your family. Gertrude
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Review from Margery F (Client) assisted by family/friend published on 6 March 2024
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Reply from Gertrude Mupambo, Registered Manager at Care Pilot Ltd
Thank you Margery for taking the time to review our service. We are pleased to hear your care and support experience with Care Pilot is good and we endeavour to continue to improve our services using the information we receive from feedback.
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Review from David W (Son of Client) published on 26 February 2024
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Reply from Gertrude Mupambo, Registered Manager at Care Pilot Ltd
Thank you, David. We're thrilled to have positively impacted your mum's care journey! It's heartening to hear your satisfaction with our service and support and we deeply appreciate your feedback. Your insights help us continuously enhance our services to better meet our clients' needs. Thank you for entrusting Care Pilot with your mum's well-being.
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Review from Chris W (Son of Client) published on 26 February 2024
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Reply from Gertrude Mupambo, Registered Manager at Care Pilot Ltd
Thanks Chris for your glowing review! We're delighted to hear about your positive experience with Care Pilot. We take pride in our reliable, punctual, and compassionate carers who consistently deliver exceptional care. Your feedback motivates us to maintain our high standards and continue providing top-notch service.
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Review from Kevin W (Son of Client) published on 19 February 2024
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Reply from Gertrude Mupambo, Registered Manager at Care Pilot Ltd
We are grateful for your kind words and thrilled to have been there and made a positive outcome for your dad. Thank you for entrusting us with the care of your dad.
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Review from N B (Client) published on 12 February 2024
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Reply from Gertrude Mupambo, Registered Manager at Care Pilot Ltd
Always lovely to hear our carers are doing a great job. Thanks, Registered Manager.
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Review from J S (Client) published on 7 August 2023
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Reply from Gertrude Mupambo, Registered Manager at Care Pilot Ltd
Thank you so much for your feedback, it's always lovely to hear the team is providing quality care to our clients.
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Review from R E (Son of Client) published on 6 August 2023
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Review from L S (Client) published on 6 August 2023
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Review from Sarah K (Daughter-in-law of Client) published on 6 August 2023
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The Review Score of 9.8 (9.815) out of 10 for Care Pilot Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.815 for Care Pilot Ltd is calculated as follows: ( (57 Excellents x 5) + (4 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 65 Ratings = 4.815
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Care Pilot Ltd is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Registered manager
Joined: 2022
Gertrude is the Registered Manager of Care Pilot, she brings a wealth of experience from her background in social work. As the founder of the organisation, she's deeply passionate about delivering exceptional care. Her caring demeanour and friendly approach create an environment of trust and comfort. Renowned for her reliability, Gertrude is a steadfast advocate for achieving the best outcomes for those under her care. With her unwavering dedication and compassionate spirit, Gertrude ensures that each individual's needs are met with dignity and respect.
Job Title: Senior Carer
Joined: 2022
Aey, is a cornerstone of our caregiving team, she has been with the company since its inception. Her unwavering dedication and innate empathy make her an indispensable asset. She approaches her work with a genuine sense of compassion, always ready to lend a listening ear and a comforting presence. Aey's reliability is unmatched, instilling trust and assurance in those she cares for. Her ability to connect effortlessly with individuals under her care fosters deep, meaningful relationships built on understanding and respect. She is a beacon of warmth and kindness, Aey embodies the essence of caregiving, enriching the lives of those around her.
Job Title: Team Leader
Joined: 2022
As our team leader, Olinda is a beacon of guidance is Alex. With a hands-on approach, Olinda not only leads but also provides community care alongside the team. her commitment surpasses expectations, often going above and beyond the call of duty. Olinda's knack for connecting with clients is unparalleled; her friendly demeanour and genuine interest in people make interactions memorable.
Ever ready to lend a helping hand, Olinda fosters a culture of support and collaboration within the team. her leadership is not just about direction but also about embodying the values of compassion and dedication, inspiring others to follow suit.
Job Title: Team Leader
Joined: 2022
Chipo is a vibrant leader of our care team who infuses wit and warmth into every interaction. With an unwavering commitment to excellence, she sets the bar high for herself and her team. Chipo's caring nature radiates through her actions, as she tirelessly advocates for the well-being of those under her care. Her readiness to help knows no bounds, always stepping in when needed with a smile and a solution. Whether offering a clever quip to lighten the mood or lending a listening ear, Chipo's presence is both comforting and empowering. She embodies the perfect blend of professionalism and genuine compassion, earning admiration and trust from all who work alongside her.
Job Title: Home care worker
Joined: 2023
Luffa is a loving and caring worker, this is what she says about her job;
"I love being a home care worker because I get to make a real difference in people's lives every day. It's incredibly rewarding to see the smiles on my client's faces and know that I've helped them live comfortably and independently in their own homes."
Job Title: Home Care Worker
Joined: 2023
Allan is a reliable and compassionate carer who is loved and valued by the people that he cares for. here is what he says about his job;
"I find immense fulfilment in my role as a male care worker. Being able to provide support and companionship to those in need gives me a profound sense of purpose. Every day, I cherish the opportunity to make a positive impact and contribute to their well-being."
Job Title: Clinical Lead & Compliance Officer
Joined: 2023
UK-trained GP with 4 years' experience in general practice. Serving as Clinical Lead & Compliance Officer at Care Pilot, I ensure high-quality patient care and regulatory compliance. I lead multidisciplinary teams, implement clinical protocols, and conduct audits to maintain service excellence and patient safety.
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