Care Pilot Ltd

Finch Lodge, Upper Hexgreave Hall Estate, Farnsfield, Newark-on-Trent NG22 8LS
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9.8 11 Reviews
  • Care Pilot Ltd, Newark-on-Trent
The team at Care Pilot is all about your needs. They offer high-end home care services to Local Authority and private clientele across Nottinghamshire and Cumberland.

Carers at Care Pilot are experienced and professional. The large workforce is able and equipped to provide short- and long-term home care and live in care for adults aged 18 plus with varying needs which include but not limited to individuals who:
-        Are chronically ill
-        Have terminal illnesses such as cancer and Alzheimer’s diseases.
-        Are recovering from illnesses such as stroke and diabetes.
-        Are returning home after surgeries or rehabilitation.
-        Are recovering or living with mental illnesses such as depression and schizophrenia.
-        Are recovering from physical difficulties such as bone fractures.
-        Have sensory difficulties such as visual impairments, hearing loss.

All staff are directly employed by Care Pilot, not by sub-contractors or independent contractors. There is a strict recruitment and pre-employment training process, with only applicants demonstrating significant experience and deemed competent proceeding successfully ensuring safe care to all clients.

Core values: promptness, individuality, independence, privacy, partnership, choice, dignity, respect and rights.

Care Provided by Care Pilot Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Care Pilot Ltd
  • Person in charge
  • Gertrude Mupambo (Manager)

Funding & Fees Guide for Care Pilot Ltd

  • Prices
  • Our home care calls start at £22 per hour.


  • At Care Pilot, we work with both local authority-funded and self-funding clients. We also work with a number of others such as the NHS and CCGs. We calculate our fees on a per-hour basis.


    If you prefer to pay for your own care, we have competitive pricing options available. Our goal is to provide exceptional care without compromising on quality.


    Care pilot works with local authorities to provide funded care options. We understand the processes involved and can guide you through the necessary steps to secure the support you need.


    For fees please feel free to call or email
    Fees are determined by the level of needs and vary during bank holidays


9.8

Care Pilot Ltd has a Review Score of 9.8 (9.815) out of 10, based on 11 reviews in the last 2 years. Over all time Care Pilot Ltd has 11 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

Good care is provided. The carers are all pleasant. There is consistency among carers. They arrive on time. The agency is reliable. The carers pace the tasks correctly for the person and they undertake the necessary care tasks to a high standard. The team leader is excellent in her role.

Reply from Gertrude Mupambo, Registered Manager at Care Pilot Ltd

Thank you for your kind words! We're thrilled to hear that you had a positive experience with our care staff. Our team is dedicated to providing the best possible care, and your feedback means the world to us. If you need anything else, please don't hesitate to reach out!


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Overall Experience  Overall Experience 5.0 out of 5

I was quite sceptical about the decision to allow our mother to be looked after by people who were not family. Due to our busy schedules, it was not possible for us to look after her, hence we engaged Care Pilot to look after her in her home. Despite our worries to begin with for this was our first
experience, I would say this has been the best decision we have made for her. They have proven to be very caring and committed team to their job. Mum's house has been kept immaculate and Mum has always looked well presented, been so happy, and looked forward to her carers coming and having a laugh for they are quite a cheerful bunch and do their job above and beyond. We are so grateful and know our mum is in safe hands. They are good at communicating and updating us on how Mum is doing.
Well done and thank you for all you are doing for our Mum, Care Pilot.
We would not hesitate to refer our family and friends to you.

Reply from Gertrude Mupambo, Registered Manager at Care Pilot Ltd

Thank you for taking the time to review us. We love looking after your mum and are pleased that we are making a positive impact on her and the rest of your family. Gertrude


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Overall Experience  Overall Experience 3.0 out of 5

Carers are reliable, professional and polite. A good relationship making me feel at ease.

Reply from Gertrude Mupambo, Registered Manager at Care Pilot Ltd

Thank you Margery for taking the time to review our service. We are pleased to hear your care and support experience with Care Pilot is good and we endeavour to continue to improve our services using the information we receive from feedback.


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Overall Experience  Overall Experience 5.0 out of 5

We have been using Care Pilot for Mum’s 24-hour care since May 2023. She has dementia and very limited mobility. The staff have been superb; providing great care. Very happy with their service and support, which allows Mum to stay in her own home in safety and comfort.

Reply from Gertrude Mupambo, Registered Manager at Care Pilot Ltd

Thank you, David. We're thrilled to have positively impacted your mum's care journey! It's heartening to hear your satisfaction with our service and support and we deeply appreciate your feedback. Your insights help us continuously enhance our services to better meet our clients' needs. Thank you for entrusting Care Pilot with your mum's well-being.


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Overall Experience  Overall Experience 5.0 out of 5

Care Pilot carers have been reliable and punctual, since they commenced in mid-2023. The standard of care delivered by those carers has been appropriate and consistent, despite them experiencing occasional resistance from the client. Communication with Care Pilot has been easy, for example, when the
client's medications change from time to time, and the MAR and plan need updating accordingly. I cannot think of any downsides experienced thus far. For sure, the standard of care delivered by Care Pilot to date, is in another league, compared to the very poor standard of care delivered by my mother's previous carers appointed by the council.

Reply from Gertrude Mupambo, Registered Manager at Care Pilot Ltd

Thanks Chris for your glowing review! We're delighted to hear about your positive experience with Care Pilot. We take pride in our reliable, punctual, and compassionate carers who consistently deliver exceptional care. Your feedback motivates us to maintain our high standards and continue providing top-notch service.


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Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the Care Pilot staff for all their excellent work helping us as a family to look after our dad. Today more than ever, because he had fallen in the lounge and banged his head. He was dealt with and received excellent care. I was notified immediately for which I, Dad and all the
family are very grateful.

Reply from Gertrude Mupambo, Registered Manager at Care Pilot Ltd

We are grateful for your kind words and thrilled to have been there and made a positive outcome for your dad. Thank you for entrusting us with the care of your dad.


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Overall Experience  Overall Experience 5.0 out of 5

Care Pilot Limited are very good at their job. Good management and staff. Most especially one carer in particular, very good at what he does. I would recommend the company to anyone that needs the services of good carers.

Reply from Gertrude Mupambo, Registered Manager at Care Pilot Ltd

Always lovely to hear our carers are doing a great job. Thanks, Registered Manager.


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Overall Experience  Overall Experience 5.0 out of 5

I'm very pleased with the service, you do excellent work looking after me. I am happy with what you do. Excellent work from all of you, hope it carries on.

Reply from Gertrude Mupambo, Registered Manager at Care Pilot Ltd

Thank you so much for your feedback, it's always lovely to hear the team is providing quality care to our clients.


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Overall Experience  Overall Experience 5.0 out of 5

The care that my mother has received has been excellent. The carers have been most helpful and they have gone out of their way. They have been professional, kind and very nice.

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Overall Experience  Overall Experience 5.0 out of 5

I've been using Care Pilot since May 2023 and up to now have no complaints. All staff are friendly, accommodating, polite and kind. Would recommend.

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Overall Experience  Overall Experience 5.0 out of 5

Care Pilot have provided an excellent level of care for my mother-in-law. They are reliable and communicate well with us all. My mother-in-law lives with us and has advanced dementia. Care Pilot, that is the individual carers, are consistently kind and respectful. They support their client and have
worked sensitively with our whole family to mange the situation. Regular carers means we have made good relationships with them. I would thoroughly recommend them.

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Current Review Score: 9.8 (9.815)

Overview of Review Score

The Review Score of 9.8 (9.815) out of 10 for Care Pilot Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.815 for Care Pilot Ltd is calculated as follows: ( (57 Excellents x 5) + (4 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 65 Ratings = 4.815

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Care Pilot Ltd is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (7)

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Gertrude Mupambo

Job Title: Registered manager

Joined: 2022

Gertrude is the Registered Manager of Care Pilot, she brings a wealth of experience from her background in social work. As the founder of the organisation, she's deeply passionate about delivering exceptional care. Her caring demeanour and friendly approach create an environment of trust and comfort. Renowned for her reliability, Gertrude is a steadfast advocate for achieving the best outcomes for those under her care. With her unwavering dedication and compassionate spirit, Gertrude ensures that each individual's needs are met with dignity and respect.


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Aey Cooper

Job Title: Senior Carer

Joined: 2022

Aey, is a cornerstone of our caregiving team, she has been with the company since its inception. Her unwavering dedication and innate empathy make her an indispensable asset. She approaches her work with a genuine sense of compassion, always ready to lend a listening ear and a comforting presence. Aey's reliability is unmatched, instilling trust and assurance in those she cares for. Her ability to connect effortlessly with individuals under her care fosters deep, meaningful relationships built on understanding and respect. She is a beacon of warmth and kindness, Aey embodies the essence of caregiving, enriching the lives of those around her.


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Olinda Musonza

Job Title: Team Leader

Joined: 2022

As our team leader, Olinda is a beacon of guidance is Alex. With a hands-on approach, Olinda not only leads but also provides community care alongside the team. her commitment surpasses expectations, often going above and beyond the call of duty. Olinda's knack for connecting with clients is unparalleled; her friendly demeanour and genuine interest in people make interactions memorable.


Ever ready to lend a helping hand, Olinda fosters a culture of support and collaboration within the team. her leadership is not just about direction but also about embodying the values of compassion and dedication, inspiring others to follow suit.


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Chipo Mupambo

Job Title: Team Leader

Joined: 2022

Chipo is a vibrant leader of our care team who infuses wit and warmth into every interaction. With an unwavering commitment to excellence, she sets the bar high for herself and her team. Chipo's caring nature radiates through her actions, as she tirelessly advocates for the well-being of those under her care. Her readiness to help knows no bounds, always stepping in when needed with a smile and a solution. Whether offering a clever quip to lighten the mood or lending a listening ear, Chipo's presence is both comforting and empowering. She embodies the perfect blend of professionalism and genuine compassion, earning admiration and trust from all who work alongside her.


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Lutfa Begum

Job Title: Home care worker

Joined: 2023

Luffa is a loving and caring worker, this is what she says about her job;


"I love being a home care worker because I get to make a real difference in people's lives every day. It's incredibly rewarding to see the smiles on my client's faces and know that I've helped them live comfortably and independently in their own homes."


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Allan Hunda

Job Title: Home Care Worker

Joined: 2023

Allan is a reliable and compassionate carer who is loved and valued by the people that he cares for. here is what he says about his job;


"I find immense fulfilment in my role as a male care worker. Being able to provide support and companionship to those in need gives me a profound sense of purpose. Every day, I cherish the opportunity to make a positive impact and contribute to their well-being."


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Kangwa Mutale

Job Title: Clinical Lead & Compliance Officer

Joined: 2023

UK-trained GP with 4 years' experience in general practice. Serving as Clinical Lead & Compliance Officer at Care Pilot, I ensure high-quality patient care and regulatory compliance. I lead multidisciplinary teams, implement clinical protocols, and conduct audits to maintain service excellence and patient safety.


Frequently Asked Questions about Care Pilot Ltd

What Type of Services does Care Pilot Ltd offer?

Care Pilot Ltd offers Home Care.

How many Carers does Care Pilot Ltd employ?

Care Pilot Ltd employs 20 carers.