Right at Home (Bromsgrove Redditch & Droitwich)

4 West Court, Saxon Business Park, Hanbury Road, Stoke Prior, Bromsgrove B60 4AD
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9.9 16 Reviews
  • Right at Home (Bromsgrove Redditch & Droitwich), Bromsgrove
Right at Home delivers high quality home care to elderly and disabled adults in order to help them remain independent in their own homes, and provides peace of mind for their families - whether it be just a little help that's needed around the house, some companionship, a meal to be prepared, or perhaps help with bathing or dressing.

Right at Home carefully select CareGivers for their compassion and empathy, taking on people with the most caring nature and then training them to the highest standards. Continuity of care is extremely important through unrushed, minimum one hour visits built around a client’s individual needs. CareGivers are introduced to each client, and meaningful and lasting relationships are as important as performing the necessary tasks.

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Care Provided by Right at Home (Bromsgrove Redditch & Droitwich)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Domestic Services / Home Help
  • Mental Health Condition
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Person in charge
  • Wendy Chambers (Registered Manager)

Right at Home (Bromsgrove Redditch & Droitwich) Reviews (16)

9.9

Right at Home (Bromsgrove Redditch & Droitwich) has a Review Score of 9.9 (9.906) out of 10, based on 16 reviews in the last 2 years. Over all time Right at Home (Bromsgrove Redditch & Droitwich) has 16 reviews.

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Review from P C (Son of Client) published on 24 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great agency, jumped in just when we needed help with elderly parents.
All the staff sent have been aware of our situation with Dad's dementia and the need to keep a calm influence while looking after his needs. As we move forward with Mom returning from hospital, we still need their help, but in different
ways and two members of staff in particular were there to make this happen. Also big thanks to a particular carer, she has the patience of a saint!

Reply from Mark Appleton, Director at Right at Home (Bromsgrove Redditch & Droitwich)

Many thanks for the review - we always strive to help all our clients and it really helps the team to receive this feedback.


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Review from C B (Daughter of Client) published on 1 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Right at Home Bromsgrove has been fantastic for my Mum, she has dementia and is unable to go out on her own, now with Right at Home she is taken out, and has a lovely time shopping or going out to places like the garden centre. It really is a lifesaver for us, her daughters. They also help
with meal planning and putting away and organising her food shop.
I strongly recommend the team Right at Home for honest, compassionate care. As Mum's needs increase we will be using more of their services.

Reply from Mark Appleton, Director at Right at Home (Bromsgrove Redditch & Droitwich)

Thank you for your feedback. Spending time with your mum and taking her out is a real pleasure and we are so pleased to be of assistance to your whole family.


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Review from Tim D (Son of Client) published on 31 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

They managed to set up Dad's care package very quickly after his hospital stay. The staff have been excellent in keeping me informed of Dad's wellbeing and as in his words, 'When things have gone awry', they have responded brilliantly and made sure that the correct assistance is called and stayed with
him until they arrive. The company management have been very helpful and adaptive to Dad's needs.

Reply from Mark Appleton, Director at Right at Home (Bromsgrove Redditch & Droitwich)

It has been a pleasure supporting your dad and getting your comments always helps encourage the team.


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Review from S H (Daughter of Client) published on 13 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every single carer who has visited Mum has been amazing. Mum calls them her special friends, and that's exactly what they are. Special friends with the care gene.
Would definitely recommend it.
Nothing is too much trouble.

Reply from Mark Appleton, Director at Right at Home (Bromsgrove Redditch & Droitwich)

Thank you for your review. Clients such as your mom are what make the work for our carers such a special and rewarding career.


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Review from K P (Stepdaughter of Client) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care for my step-mother-in-law nothing is too much trouble. The team go above and beyond to make sure she is comfortable. It’s great that the team arrive at the times requested.
Team always on hand and inform me if anything occurs out of the normal routine.

Reply from Mark Appleton, Director at Right at Home (Bromsgrove Redditch & Droitwich)

Thank you for your feedback and for confirming that we meet the client's needs. It has been a pleasure getting to know and support her.


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Review from C O (Daughter of Client) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care received for my mom has been exceptional. The carers have become part of the family and it is so reassuring to know that they are kind and compassionate as well as highly efficient. We have a great deal of trust in them which has helped so much with my mom's demanding needs. This also gives
my dad some much-needed support to cope with caring for my mom at home.
I recommend them unreservedly and we are incredibly lucky to have found them.

Reply from Mark Appleton, Director at Right at Home (Bromsgrove Redditch & Droitwich)

Thank you for your review. We have enjoyed supporting your parents and they are very special to the team.


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Review from A H (Client) published on 25 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the beginning, the service has been excellent in every way. It is client-focused and is based on planned needs as well as specific issues if time permits on the day. Visiting staff are very skilled and sensitive with attention to me as an individual and my wife. It is evident that staff are valued
by managers of the service and therefore give their best. All round I value what you provide.

Reply from Mark Appleton, Director at Right at Home (Bromsgrove Redditch & Droitwich)

Dear AH thank you for your review and acknowledgement of the quality of the carers who provide your support. It has been a pleasure for our team to support you and your wife.


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Review from S A (Wife of Client) published on 29 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The standard of care received is very good. The carers are all happy, kind and considerate. Not knowing what to expect in the beginning, has put everyone at ease.

Reply from Mark Appleton, Director at Right at Home (Bromsgrove Redditch & Droitwich)

Thank you for your review and the positive review of the team and management.


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Review from J B (Daughter of Client) published on 23 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I first contacted Right at Home when I was concerned about how my Dad was looking after himself last summer. I live about 2 hours from him with a young toddler and felt very lost with what to do. When I first spoke to the manager I had no idea what kind of care my Dad needed but he listened to all my
concerns and offered considered suggestions to get started and I instantly knew I'd made the right decision.
It was the staff who first flagged to me how severe the situation had become. Their professional experience and awareness was well beyond what a family member or friend could offer. The carer has been looking after him 3x a week since, and Right at Home have been central to the journey we've been on getting my Dad the help he needs. The carer has dealt with the difficult situations that have come up fantastically, and always goes above and beyond to support my Dad - and me. I would trust the carer with absolutely anything and would recommend this service to anyone.

Reply from Mark Appleton, Director at Right at Home (Bromsgrove Redditch & Droitwich)

Supporting your dad has been central to what our team does and your feedback particularly for the carer is welcomed.


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Review from K W (Client) assisted by family/friend published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the service provided by Right at Home. They cannot do enough for me when they come. Thank you for all you do.

Reply from Mark Appleton, Director at Right at Home (Bromsgrove Redditch & Droitwich)

Thank you for your review. We have all enjoyed supporting you.


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Review from B W (Client) published on 12 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful help! Enabling me to cope after a cardiac arrest. Will do anything including taking me to the dentist. I really appreciate the help.

Reply from Mark Appleton, Director at Right at Home (Bromsgrove Redditch & Droitwich)

Thank you for your review. Our team really enjoy helping you with all of your requirements.


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Review from B B (Daughter of Client) published on 10 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A new connection with Right at Home to provide Mum with a little help! A very helpful, friendly, kind carer comes twice a week to help Mum in and out of the shower, make bed, get breakfast, put washing in, have a chat. So far we are very pleased - long may it last.

Reply from Mark Appleton, Director at Right at Home (Bromsgrove Redditch & Droitwich)

Dear BB, Thank you for your kind words - It has been an absolute pleasure to support your mum.


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Review from A C (Daughter of Client) published on 5 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed someone to come in twice a day to give Mum her meds, give breakfast, warm evening meal but mainly to talk to her. All this has been done and she likes the carers coming which is good for someone who was adamant she didn't want them.
I am contacted with any concerns and informed who is coming
each day. Our lives and Mum's are so much better with the carers.

Reply from Mark Appleton, Director at Right at Home (Bromsgrove Redditch & Droitwich)

Thank you so much for your review. It is our pleasure to provide support to your mother.


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Review from V J (Client) published on 30 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer is very good, helps me with different things. We are gradually doing different things, I would like to stay with her, most of the time depending on her workload.

Reply from Mark Appleton, Director at Right at Home (Bromsgrove Redditch & Droitwich)

Thank you so much for your review. I know the team all enjoy supporting you.


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Review from E W (Client) published on 30 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Right at Home to be an excellent caring business, the management and staff have treated us with great kindness and professionalism. Their attention to health and safety procedures is first-class. They cannot do enough to help in any way that is necessary. I have no hesitation in recommending
this care company.

Reply from Mark Appleton, Director at Right at Home (Bromsgrove Redditch & Droitwich)

Thank you for your review of our services. We strive to provide great service and it is rewarding to have this recognised. I will share your words with the team.


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Review from Olivia G (Sister of Client) published on 22 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the service Right at Home are providing for my brother. He seems very happy which is nice to see. I have no problems whatsoever.

Reply from Mark Appleton, Director at Right at Home (Bromsgrove Redditch & Droitwich)

Thank you for your review - I look forward to seeing your brother every week.


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Current Review Score: 9.9 (9.906)

Overview of Review Score

The Review Score of 9.9 (9.906) out of 10 for Right at Home (Bromsgrove Redditch & Droitwich) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.906 for Right at Home (Bromsgrove Redditch & Droitwich) is calculated as follows: ( (87 Excellents x 5) + (9 Goods x 4) ) ÷ 96 Ratings = 4.906

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Bromsgrove Redditch & Droitwich) is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (9)

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Meet the Team (2)

Mark

Mark Appleton

Job Title: Managing Director

Joined: 2022

Our Managing Director and business owner Mark Appleton is new to the Right at the Home network but has gained a lot of experience with supporting the elderly over the years through other parts of his working life.


“I am passionate about being a quality service provider as well as an employer of choice” Mark explains. “Every measure of how the business runs are based on ’is this the level of care my Dad would have wanted or ’is the way I would want to be treated as an employee and I am sure that this is how we are seen. I am determined that our team will provide the best care across Bromsgrove, Redditch, Droitwich and the surrounding areas. To achieve that we are recruiting and retaining the very best CareGivers. We have a rigorous recruitment programme, great induction and training and provide a professional but fun support to all our staff. This will cascade down to the care that our CareGivers provide.


“We will strive to provide the very best care, making a difference every day. We will always aim to keep Clients, safe, secure and supported in their own homes at all times, ensuring that they and their loved ones are informed of any changes, and we respond to requests swiftly.


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Wendy Chambers

Job Title: Registered Manager

Joined: 2023

Wendy has an enormous amount of experience working in care. Like many people, she wasn’t sure what she wanted to do when she left school. She had cared for her Mum for a few years until her dad took over as the primary carer and she was at a loss as to what she wanted to do. She applied for jobs and was offered an interview at a local hospital. She went for the interview and has never looked back.


That initial taste of working in health and social care has led to a long career in the sector, working in various care settings, from secure units to homecare services, and she has never lost my love for it.


She is passionate about supporting people with dignity and respect, striving always to listen and improve Clients’ well-being by respecting their wishes and being committed to supporting our CareGivers so that they can, in turn, deliver the highest quality care.


Frequently Asked Questions about Right at Home (Bromsgrove Redditch & Droitwich)

What Type of Services does Right at Home (Bromsgrove Redditch & Droitwich) offer?

Right at Home (Bromsgrove Redditch & Droitwich) offers Home Care.

How many Carers does Right at Home (Bromsgrove Redditch & Droitwich) employ?

Right at Home (Bromsgrove Redditch & Droitwich) employs 5 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home (Bromsgrove Redditch & Droitwich) to verify any information. View our terms and conditions. Right at Home (Bromsgrove Redditch & Droitwich) has a Platinum Service – more info.