Community Careline

First Floor Offices, 70-74 High Street, Rainham, Gillingham ME8 7JH
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1.5 1 Review
  • Community Careline, Gillingham
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Care Provided by Community Careline

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Owner
  • Community Careline Services Medway Ltd
  • Person in charge
  • Sarah Sheers (Managers)
Are you the Owner/Manager of Community Careline? View your Advertising Options

Community Careline Reviews (1)

1.5

Community Careline has a Review Score of 1.5 (1.500) out of 10, based on 1 reviews in the last 2 years. Over all time Community Careline has 1 review.

Overall Experience

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  • 0
  • 0
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  • 1

Date Published

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Review from P K (Partner of Client) published on 26 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Terrible company. Really let my partner down after 4 years of using their services, the service has been going downhill in recent months.
So-called carers that can’t speak or understand English, carers that don’t drive and have to walk to appointments, turn up smelling of sweat.
The manager who has
never made contact with my partner sent an email giving 6 days' notice that they were cancelling their service.
Leaving us a few days to find another care company, which was most upsetting for someone with MS
Would never recommend this company or its uncaring management.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 1.5 (1.500)

Overview of Review Score

The Review Score of 1.5 (1.500) out of 10 for Community Careline is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 1.5 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 1.500 for Community Careline is calculated as follows: ( (1 Satisfactorys x 3) + (1 Poors x 2) + (4 Very Poors x 1) ) ÷ 6 Ratings = 1.5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Community Careline is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Jul 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Frequently Asked Questions about Community Careline

What Type of Services does Community Careline offer?

Community Careline offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Community Careline to verify any information. View our terms and conditions. Community Careline has a Basic Service – more info.