Lotus Home Care Halifax
Elsie Whiteley Innovation Centre, Hopwood Lane,
Halifax
HX1 5ER
£26.90 per hour
£17.15 per 30 minutes
£1 hour on a weekend and double for bank holidays
Lotus Home Care Halifax has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Lotus Home Care Halifax has 1 review.
Review from Julie H (Client) published on 27 November 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Halifax
Thank you for taking the time to leave such a lovely review - this will also be passed to your carers too. We are pleased to hear that you are happy with the support that you are receiving from Lotus Home Care. Our team is dedicated to delivering personalised and compassionate care with love and will continue to make a positive difference, in Halifax and Calderdale.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 8.0 (8.000) out of 10 for Lotus Home Care Halifax is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Lotus Home Care Halifax is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Lotus Home Care Halifax is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Registered Manager
Joined: 2022
I have worked in care for over 22 years in and around Calderdale. I started out as a carer based in the same building as the Calderdale branch, some may say I have come full circle! I joined Lotus Home Care 2022 as a care co-ordinator and I have worked my way up with the whole company's support to become a registered manager, learning along the way what good care looks like! I have been a CQC registered manager for 2 years with Lotus Home Care Calderdale. I believe in providing an approachable, friendly and compassionate company. I believe in delivering high quality, person-centered care to the local community and Going that extra mile. We work with external partners to be able to deliver the best level of care.
I believe that being at home is the best medicine anyone can have, being surrounded by your own possessions, loved ones and memories is the best way to achieve quality home care.
Job Title: Care Manager
Joined: 2022
I joined Lotus Home Care not knowing what career path I wanted to pursue. My family and friends always described me as a caring person so I thought this would be the perfect job for myself. I have only worked in care for 2 years and I joined Lotus Home Care as a full-time carer. Then I was offered a promotion to step up to be a Field care supervisor. Then I was promoted again to Care Coordinator to now being the Care manager at the Calderdale branch. I have worked my way up with my manager's support throughout my time with Lotus. Lotus as a company supports any extra training that is required to help our service users have the best quality care possible. I believe in delivering high-quality and person-centred care to the local community.
Always going the extra mile for our service users and providing an approachable, friendly and compassionate company.
Job Title: Deputy Manager
Joined: 2022
I have worked in care for over 2 years in and around Calderdale and Liverpool. I started out as a carer based in Liverpool. I joined Lotus Home Care 2022 as a Healthcare Assistant and I have worked my way up with the whole company's support to become a Deputy Manager, learning along the way what good care looks like!
I believe in providing an approachable, friendly and compassionate company. I believe in delivering high-quality, person-centred care to the local community and Going that extra mile. We work with external partners to be able to deliver the best level of care.
I believe that being at home is the best medicine anyone can have, being surrounded by your own possessions, loved ones and memories is the best way to achieve quality love.
Job Title: HR & Finance
Joined: 2015
We are the Finance and HR team at Lotus Home Care.
We handle billing and payments, payroll and HR.
We promote care and compassion in all aspects of our work ensuring all staff feel heard and supported whilst working for Lotus Home Care.
We handle all invoice issues with great care and attention to detail and aim to resolve issues quickly to avoid any undue stress and upset.
We are a small team with a big focus on wellbeing and offer Mental Health First Aid services to staff.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Lotus Home Care Halifax to verify any information. View our terms and conditions. Lotus Home Care Halifax has a Platinum Service – more info.
