Alpha Care Plus Ltd

Office 13 Weston Business Centre, Hawkins Road, Colchester CO2 8JX
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8.3 2 Reviews
  • Alpha Care Plus Ltd, Colchester
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Care Provided by Alpha Care Plus Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Owner
  • Alpha Care Plus Ltd
  • Person in charge
  • Ngozi Igwe (Manager)
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Alpha Care Plus Ltd Reviews (2)

8.3

Alpha Care Plus Ltd has a Review Score of 8.3 (8.318) out of 10, based on 2 reviews in the last 2 years. Over all time Alpha Care Plus Ltd has 2 reviews.

Overall Experience

  • 2
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Date Published

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Review from A B (Son of Client) published on 18 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and another member of staff were assigned to look after our mother, 4 visits per day. Whilst the ladies did their best for her they found her needs were more than expected with the amount of pain she was in when moved. Mum deteriorated quickly but they had our mother’s best interest and
agreed the district nurses needed to up her pain relief in order for them to ensure she did not suffer when moved. The ladies were always on time and spoke kindly to Mum who was mostly semi-conscious letting her know what they were doing for her.
We were grateful to have such caring ladies look after our mum. Exceptional quality of care at a very sad time. We sadly lost mum a week after she came out of hospital.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Teresita H (Client) published on 8 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Completely enjoyed the care delivered to me by the staff. They are all knowledgeable with the care they have delivered. They luckily arrived on time for their schedule. They are able to help me out if I have any queries. I’m totally pleased that we picked them to nurse me.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.3 (8.318)

Overview of Review Score

The Review Score of 8.3 (8.318) out of 10 for Alpha Care Plus Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.818 for Alpha Care Plus Ltd is calculated as follows: ( (10 Excellents x 5) + (1 Satisfactorys x 3) ) ÷ 11 Ratings = 4.818

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alpha Care Plus Ltd is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Alpha Care Plus Ltd

What Type of Services does Alpha Care Plus Ltd offer?

Alpha Care Plus Ltd offers Home Care.

How many Carers does Alpha Care Plus Ltd employ?

Alpha Care Plus Ltd employs 11 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alpha Care Plus Ltd to verify any information. View our terms and conditions. Alpha Care Plus Ltd has a Basic Service – more info.