£11.50 - £23.51
Agincare Newton Abbot (Home Care & Live-in Care) has a Review Score of 8.3 (8.348) out of 10, based on 4 reviews in the last 2 years. Over all time Agincare Newton Abbot (Home Care & Live-in Care) has 4 reviews.
Review from B S (Client) published on 18 September 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Nicola Fisher, Registered Manager at Agincare Newton Abbot (Home Care & Live-in Care)
Thank you for your wonderful comments. We will look into your point about changes to your visits and will keep in touch with you with our findings. Best Wishes.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Helen J (Daughter of Client) published on 3 September 2024
Submitted via Website •
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Overall Experience
4.0 out of 5
Reply from Nicola Fisher, Registered Manager at Agincare Newton Abbot (Home Care & Live-in Care)
Thank you for your review. We wish your mother and family a happy future.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Keith A (Client) published on 14 August 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Nicola Fisher, Registered Manager at Agincare Newton Abbot (Home Care & Live-in Care)
Thank you for your lovely review, it is always a pleasure to hear that our staff are happy, friendly and helpful.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Valerie A (Client) published on 19 April 2024
Submitted via Postal Card •
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Overall Experience
3.0 out of 5
Reply from Nicola Fisher, Registered Manager at Agincare Newton Abbot (Home Care & Live-in Care)
Thank you for your review. I am sorry to hear that you have concerns around the service delivered to yourself and will be working to assess and address these. We will be in contact soon.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 8.3 (8.348) out of 10 for Agincare Newton Abbot (Home Care & Live-in Care) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 4 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.348 for Agincare Newton Abbot (Home Care & Live-in Care) is calculated as follows: ( (14 Excellents x 5) + (4 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 23 Ratings = 4.348
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Agincare Newton Abbot (Home Care & Live-in Care) is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Registered Manager
Joined: 2023
Nicola joined the Newton Abbot branch as a Registered Manager in July 2023 and began working in health and social care in 2014 as a support worker, supporting individuals with learning disabilities and autism.
When Nicola left school, she began working in a private nursery as a Nursery Nurse and trained to become an SENCO. This is when Nicola first discovered her passion for supporting individuals with additional needs.
In 2014, Nicola moved to working with adults with learning disabilities and autism, and within 6 months, Nicola achieved her first Outstanding as Registered Manager and was extremely proud to see the development that service had made on its journey to Outstanding. This development then became a passion for Nicola and she spent the next 5 years doing turnaround work for a national organisation. After a busy, yet exciting 5 years, Nicola decided that she wanted to settle in one area, and found a position with Agincare.
Being in the industry for many years has meant Nicola has gained many qualifications, including qualifications in Leadership, Mental Health and Behavioural Support and Leadership.
"Gaining qualifications in leadership has been extremely important. It has helped me with not only the individuals that we support but also supporting the staff throughout their careers."
Outside of work, Nicola likes to ensure an active lifestyle by playing tennis and recently joining a netball team. Nicola and her partner spend many hours over their weekends hiking in Dartmoor, along with their two dogs.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Agincare Newton Abbot (Home Care & Live-in Care) to verify any information. View our terms and conditions. Agincare Newton Abbot (Home Care & Live-in Care) has a Platinum Service – more info.
