Agincare Ross-on-Wye (Home Care & Live-in Care)

George Place, Gloucester Road, Ross-on-Wye HR9 5BS
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8.4 4 Reviews
  • Agincare Ross-on-Wye (Home Care & Live-in Care), Ross-on-Wye
Agincare UK Ross-on-Wye helps people continue to live independently in their own homes for longer, providing regular visits to support with daily living needs, such as shopping, housekeeping, personal care and companionship, including social activities.

Multi trained staff are on hand to ensure the best possible care is given, with respect and dignity, and with consideration of personal preferences.

The Ross-on-Wye branch works closely with service users, their family/representatives, local authority, supporting agencies, health professionals and emergency services.

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Care Provided by Agincare Ross-on-Wye (Home Care & Live-in Care)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Person in charge
  • Clare Dixon (Manager)

Agincare Ross-on-Wye (Home Care & Live-in Care) Reviews (4)

8.4

Agincare Ross-on-Wye (Home Care & Live-in Care) has a Review Score of 8.4 (8.429) out of 10, based on 4 reviews in the last 2 years. Over all time Agincare Ross-on-Wye (Home Care & Live-in Care) has 4 reviews.

Overall Experience

  • 2
  • 1
  • 1
  • 0
  • 0

Date Published

4
0
1
4
0

Review from S M (Wife of Client) published on 28 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Your company do not tell me what, as the carer for my husband, if there is a change to carers coming. Do not seem to include me in anything being changed. I do not get a list of carers coming and at what time, when I do get a list it’s halfway through the week. Mostly I have to phone to know who is
coming and at what time.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Dan D (Son of Client) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Experience with this service so far is brilliant. We are very grateful for the communication from the care provider, giving compassion and respect toward the client and giving consistent updates to family regarding visits, progress and any concerns. The staff involved are a friendly, supportive presence
and have engaged well with what can sometimes be tender situations. The ability to build a relationship with people is crucial and I can certainly tell the difference they have helped make with the little time they have been providing the service. Really appreciate the contact from the care supervisor which is attentive and reassuring, it gives the sense the people here genuinely care about the people they interact with, so thank you.
We are grateful that a service like this with a team like this are available. Best Wishes to everyone at Agincare, you are making a difference!

Reply from Lucy Parkinson, Operations Administrator at Agincare Ross-on-Wye (Home Care & Live-in Care)

Hello Dan, Thank you so much for taking the time to leave us a review of our service. We are really pleased to know that we are making a difference and I will ensure that I pass on your lovely comments to the team. The feedback you have given makes us feel very proud of the work we are doing and to know that our clients and family members are happy with us gives us great joy.


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Treated with Dignity

Value for Money

Review from R H (Mother of Client) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our son age 40-ish qualifies for a personal assistant due to his mental health condition. It was very hard to find a care agency in Herefordshire and the first one we used was very poor and not mental health trained. Then Agincare came to our town and now provide him with 2 young ish men who are mental
health trained and very engaging - so he is now very happy to have a personal assistant and is doing all kinds of things with them to enhance his life. As parents, we are delighted with Agincare's service, professionalism and care. We highly recommend them!

Reply from Lucy Parkinson, Operations Administrator at Agincare Ross-on-Wye (Home Care & Live-in Care)

Hi,
Thank you for taking the time to leave us a review, we really appreciate your lovely feedback on Agincare. We thoroughly enjoy assisting your son, enabling him to enhance his life and doing the things that he loves to do.
Thanks again.


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Management

Treated with Dignity

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Review from M J (Daughter of Client) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We were hugely grateful when Agincare stepped in to provide care in my parents' home, at a time when we were starting to think we would never find a provider with any spare capacity. Dealing with the area care supervisor and the care co-ordinator was easy and they were so helpful. Whenever we have needed
extra cover or needed to ask for something to be changed, they have been obliging and have made every effort to meet our needs.

Reply from Lucy Parkinson, Operations Administrator at Agincare Ross-on-Wye (Home Care & Live-in Care)

Thank you for taking the time to leave us a review. We really appreciate your kind feedback and it is a pleasure to look after your parents and be able to offer them the support that they require from us.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.4 (8.429)

Overview of Review Score

The Review Score of 8.4 (8.429) out of 10 for Agincare Ross-on-Wye (Home Care & Live-in Care) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.429 for Agincare Ross-on-Wye (Home Care & Live-in Care) is calculated as follows: ( (14 Excellents x 5) + (3 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 21 Ratings = 4.429

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Agincare Ross-on-Wye (Home Care & Live-in Care) is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

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Clare Dixon

Job Title: Registered Manager

Joined: 2018

Clare joined the branch as a Registered Manager in 2018 and has been working for Agincare since 2015, starting her career as a Care Worker. Being with Agincare since 2015 has allowed Clare to progress within her role and has therefore gained a lot of experience in a variety of roles, including Field Care Supervisor, Care Coordinator and Deputy Manager. Before Clare started working in the care sector, she gained a degree at the Open University in Health and Social Care.


Outside of work, Clare loves to cook and bake, make candles, complete puzzles and visit the allotment. Quite often Clare cooks and drops off roast dinners to her clients on a Sunday, as she is extremely passionate about providing a high level of care and giving to those who need it most.


"I am passionate about providing a high standard level of care and I am very proud of my team who work tirelessly to ensure everyone's needs are met."


Frequently Asked Questions about Agincare Ross-on-Wye (Home Care & Live-in Care)

What Type of Services does Agincare Ross-on-Wye (Home Care & Live-in Care) offer?

Agincare Ross-on-Wye (Home Care & Live-in Care) offers Home Care.

How many Carers does Agincare Ross-on-Wye (Home Care & Live-in Care) employ?

Agincare Ross-on-Wye (Home Care & Live-in Care) employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Agincare Ross-on-Wye (Home Care & Live-in Care) to verify any information. View our terms and conditions. Agincare Ross-on-Wye (Home Care & Live-in Care) has a Platinum Service – more info.