Acadia Support Services

Suite D, Communication House, Whittle Rise, Staffordshire Technology Park, Stafford ST18 0ES
Submit a Review
9.5 5 Reviews
  • Acadia Support Services, Stafford
Show Acadia Support Services on the Map

Care Provided by Acadia Support Services

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Acadia Support Services
  • Person in charge
  • Matthew Ukiwa (Registered Manager)

Funding & Fees Guide for Acadia Support Services

  • Prices

  • Prices start from £25 an hour depending on the care required.

  • Please contact us for further details 01785 747225

Acadia Support Services Reviews (5)

9.5

Acadia Support Services has a Review Score of 9.5 (9.500) out of 10, based on 5 reviews in the last 2 years. Over all time Acadia Support Services has 5 reviews.

Overall Experience

  • 5
  • 0
  • 0
  • 0
  • 0

Date Published

5
0
2
5
0

Review from Jason J (Grandson of Client) published on 22 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't recommend this company enough. After my grandad received care from the company it has helped me massively with juggling full-time work and looking after my grandad as well. Acadia stepped in to release some of the pressures. I can't thank them enough for the support and the care they provide.
Thanks to all the friendly staff at Acadia.

Reply from Chloe Saunders, Deputy Manager at Acadia Support Services

Thank you for your review. We are glad to hear that you and your grandad are happy with our services at Acadia Support so far. We will continue to provide you with a quality care service.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Amanda W (Daughter of Client) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Recently contacted the manager to see if she could help our family with care for my mum after coming out of the hospital; I must say from that first call the service was absolutely outstanding. From setting up a meeting with my mum, to the detail in the report; to the care when actually there and to
the flexibility offered.
Whilst I am sure is very busy, nothing seemed too much trouble. Highly recommend this company and the care over all others. Wish we had found them sooner.
Thanks again; in such a short time you have become part of the extended family.

Reply from Chloe Saunders, Deputy Manager at Acadia Support Services

Thank you for your review. We are glad to hear that you are happy with our services at Acadia Support so far. We will also continue to provide you with a quality care service.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Linda S (Daughter of Client) published on 25 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Acadia carry out the agreed services in a friendly and professional manner. There may be teething issues when new members of the team are introduced but these are quickly addressed and resolved. Staff are always polite and friendly to both the client and other family members and carry out their duties
efficiently and effectively.

Reply from Jaswant Boora, Care & Operations Manager at Acadia Support Services

Thank you for your feedback.
We are delighted to hear that you are pleased with our service. We are always striving to provide quality service for all of our service users.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Kate L (Partner of Client) published on 21 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner has been very happy with the care provided by his substitute carer whilst his usual carer has been on holiday. He is also very happy with his usual care, but was bowled over by the enthusiasm, time, care and attention to his job that the substitute carer took during his visits. He was overflowing
with compliments about his present carer, in particular the pride he took in his role and the level of effort he made to make my partner's home as lovely as possible for him. My partner has early onset Alzheimer's disease and always took great pride in his home prior to his illness. His home was his castle. Sadly he is unable to keep his focus to maintain his home as well he once did, so the level of support and care from his present carer has been very well received indeed. Thank you.

Reply from Jaswant Boora, Care & Operations Manager at Acadia Support Services

Thank you Kate for your feedback.
We are glad to hear that you are happy with our services at Acadia Support. We will also continue to provide yourselves with a quality service.


Care and Operations Manager.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from H B (Daughter-in-law of Client) published on 11 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care for my mother-in-law is great, we have adjusted the carer timing around her dialysis with meetings with the care manager's personal visits on regular occasions. Her regular carer always rings to advise if she needs any provisions and medication. We feel she is safe with the carers.

Reply from Jaswant Boora, Care & Operations Manager at Acadia Support Services

Thank you for your feedback. We're pleased that you are happy with the quality of our service that we are currently and continue to provide.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.5 (9.500)

Overview of Review Score

The Review Score of 9.5 (9.500) out of 10 for Acadia Support Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Acadia Support Services is calculated as follows: ( (29 Excellents x 5) ) ÷ 29 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Acadia Support Services is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Acadia Support Services

What Type of Services does Acadia Support Services offer?

Acadia Support Services offers Home Care.

How many Carers does Acadia Support Services employ?

Acadia Support Services employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Acadia Support Services to verify any information. View our terms and conditions. Acadia Support Services has an Enhanced Service – more info.