Balmoral Health and Social Care - Dundee

Unit 20, City Quay, Camperdown Street, Dundee DD1 3JA
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7.6 5 Reviews
  • Balmoral Health and Social Care - Dundee, Dundee
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Care Provided by Balmoral Health and Social Care - Dundee

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Domestic Services / Home Help
  • Older Person Care
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Person in charge
  • Vicki Butchart (Manager)
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Balmoral Health and Social Care - Dundee Reviews (5)

7.6

Balmoral Health and Social Care - Dundee has a Review Score of 7.6 (7.571) out of 10, based on 5 reviews in the last 2 years. Over all time Balmoral Health and Social Care - Dundee has 5 reviews.

Overall Experience

  • 2
  • 1
  • 0
  • 1
  • 1

Date Published

5
3
3
5
0

Review from Steven M (Client) published on 19 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Balmoral care has provided carers for me for a few years, I cannot criticise the care but compliment them. Today I had a carer, she was so laid back that she made me feel so at ease yet she was very professional at everything she done. My usual carer must have been off. I must give Balmoral care 10/10
for the carers and the service they provide.

Reply from Linda Stevens, Office Manager at Balmoral Health and Social Care - Dundee

Thank you for your review. We at Balmoral Health & Social Care pride ourselves in providing the best possible care to all of our service users. Your feedback is very much appreciated and I will pass your comments on to the carer who attended.


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Review from R B (Wife of Client) published on 12 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

In all my years I have yet to experience any other service as appalling as that provided by Balmoral Care for my husband after his discharge from hospital. The company claims to provide a professional service yet repeatedly sent a string of unknown and incompetent staff who don't know or care about
personal care. In raising concerns about the substandard care with both carers themselves, and the company directly, these have been dismissed and laughed off. Time keeping records have been falsified. Carers have lied, bullied and attempted intimidation and blackmail, all to my husband's distress. One or two staff eventually emerged as beacons of light but they are not enough to continue to allow Balmoral Care through my front door. Shame on you sirs. I am greatly relieved that you are longer to receive funding in our case.

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Review from Gordon D (Son of Client) published on 4 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Whilst some of the carers were good in carrying out their tasks others were not. The management tried to change agreements in times for their own purposes without consultation with clients and power of attorney family. I would avoid this caring system.

Reply from Linda Stevens, Office Manager at Balmoral Health and Social Care - Dundee

We were very disappointed to hear that you were not satisfied with the service provided. Visits time may vary due to sickness and with a 15 min leeway either side of visits times provided, carers may be held up with other service users and this must be taken into consideration. Balmoral Health and Social Care take pride in providing the best possible care to all of our service users.


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Review from Adele P (Daughter of Client) published on 3 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Balmoral Health and Social Care has been providing carers for my mum who has dementia for the past six months, all have been very kind and gentle with my mum, with some going over and above. Anytime I call the office, the staff are super friendly and so helpful, nothing is a problem or if I need to
change a time slot or tell them my mum won’t be there as at a hospital appointment they are on the ball at changing things at short notice. My mum and I are so lucky and grateful to have such amazing care for her, so thank you so much Balmoral Health and Social Care, would highly recommend for care for your loved ones.

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Review from Lorraine D (Daughter of Client) published on 5 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum had regular reviews and updates. All staff were friendly and helpful, with some being particularly good at going above and beyond in a constantly changing situation. Even came back one evening before leaving her complex because they were worried about her. Mum was not happy her times got changed,
but this was due to frequent hospital admissions rather than the organisation itself. Management couldn't be more helpful and flexible.

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Current Review Score: 7.6 (7.571)

Overview of Review Score

The Review Score of 7.6 (7.571) out of 10 for Balmoral Health and Social Care - Dundee is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.6 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.571 for Balmoral Health and Social Care - Dundee is calculated as follows: ( (15 Excellents x 5) + (1 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) + (7 Very Poors x 1) ) ÷ 28 Ratings = 3.571

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Balmoral Health and Social Care - Dundee is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Quality grades

Date:

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Frequently Asked Questions about Balmoral Health and Social Care - Dundee

What Type of Services does Balmoral Health and Social Care - Dundee offer?

Balmoral Health and Social Care - Dundee offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Balmoral Health and Social Care - Dundee to verify any information. View our terms and conditions. Balmoral Health and Social Care - Dundee has a Basic Service – more info.