Alcedo Care Crewe

Scott House, Westmere Drive, Crewe CW1 6ZG
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9.7 7 Reviews
  • Alcedo Care Crewe, Crewe
Alcedo Care Crewe believes that everyone should be empowered to live their lives as they wish, including having the choice to remain living in their own home with the support required in order to live a fulfilling and active life.

They pride themselves on providing the best home care services in the region and have a team of dedicated, compassionate and professional carers who are led by an exceptional management team. In addition to this, they use the latest technology meaning that their clients or their relatives can have realtime access to their care records and daily logs from anywhere in the world whenever they choose.

Their carers are highly organised, hard-working and genuinely passionate about making a difference to customers' wellbeing. As a caring company, Alcedo Care spends a lot of time matching the right carers to the right clients, ultimately creating a comfortable relationship that enables a carer to meet the exact needs of a client in their own environment.

Each person has their specific requirements, and are assessed as such. The team work closely with each client to determine what kind of support or care they'll need, producing a carefully drafted unique, person-centred care plan which is then agreed and signed off by the customer.

Alcedo Care - 'Enriching Lives & Supporting Independence'

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Care Provided by Alcedo Care Crewe

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Jessica Armand (Registered Manager)

Funding & Fees Guide for Alcedo Care Crewe

  • Prices

  • From £32 per hour.

  • All of our fees are personalised depending on package requirements. We can cater for all ages and can accommodate any visits from 30 minutes to a full live-in-care package. Please call or email for more details.


    Please call or email for more details.

Alcedo Care Crewe Reviews (7)

9.7

Alcedo Care Crewe has a Review Score of 9.7 (9.700) out of 10, based on 7 reviews in the last 2 years. Over all time Alcedo Care Crewe has 7 reviews.

Overall Experience

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Review from J W (Son of Client) published on 19 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent empathy shown by all the staff at Alcedo Care (Crewe). Always there for not only my dad but all the family. Every person you speak to from managers to care workers I was always treated with respect and looked after like part of the family just like there professionalism and the excellent working
ethic shown throughout their Alcedo family. Company highly recommended in such tough times.

Reply from Claire Culshaw, Registered Manager at Alcedo Care Crewe

Thank you for such a lovely review , we really do appreciate it.


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Review from J B (Wife of Client) published on 13 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found all the carers excellent and the office staff very helpful and always on the end of the phone when needed. Overall, a very good experience for both myself and my husband.

Reply from Claire Culshaw, Registered Manager at Alcedo Care Crewe

Thank you for your lovely review. It has been a pleasure. I will share your nice feedback with the team. Best wishes for the future.


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Review from Martin P (Brother of Client) published on 30 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been using Alcedo Care for a number of months now and I can sincerely say that the care he has received is second to none. They were recommended to me by a colleague at the hospital where I work and the decision to use them has been a wise choice.
I would not hesitate to continue to
use their excellent care and also, the pricing structure is very fair.

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Review from Harry K (Next of Kin) published on 30 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed some support four our mother in the mornings to help to shower. Alcedo Care has been fantastic. The girls are wonderful and helpful. Office staff are pleasant and courteous.
As a family, we would recommend highly.

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Review from Susan W (Friend of Client) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers who help my friend are always reliable/on time and very helpful, polite and very supportive to her needs. They take her shopping, making sure before they leave that she has everything on her list that she needs for the week and whilst in the shops they give her confidence to pick for herself
what she requires. When she gets home again they unload her shopping and help her put it away in her cupboards etc.

Reply from Claire Culshaw, Registered Manager at Alcedo Care Crewe

Thank you for your lovely review, we will pass over your kind comments to the staff team.


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Review from M J (Relative of Client) published on 15 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Alcedo Care Crewe for a few months now and they are fantastic! From the off, arranging an assessment was done with ease, and they started so quickly afterwards. Even now, no problem is too big and they are so accommodating for my uncle's last minute changes and still make sure he is
seen to. They have also been a massive support for us as a family emotionally! I cannot fault how they are doing and the joy they are bringing to us all!

Reply from Claire Culshaw, Registered Manager at Alcedo Care Crewe

Thank you for your lovely review. We are pleased to hear how responsive our service was for your loved one.


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Review from M L (Client) published on 20 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I’ve received since starting with Alcedo in late September has been extremely good at all times. I have very complex care needs and Alcedo arranged for the carers to be appropriately trained for my special needs. The carers themselves are extremely understanding and considerate of my needs
and are always open to learning new skills to support me. All the carers are very friendly and helpful and it’s been great getting to know them.
The flexibility Alcedo offers when changes are to be made to times and dates of care is very much appreciated.
So far so good! Great service, great care.

Reply from Claire Culshaw, Registered Manager at Alcedo Care Crewe

Thank you for your lovely review, we will pass your kind words to the carers.


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Current Review Score: 9.7 (9.700)

Overview of Review Score

The Review Score of 9.7 (9.700) out of 10 for Alcedo Care Crewe is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Alcedo Care Crewe is calculated as follows: ( (42 Excellents x 5) ) ÷ 42 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alcedo Care Crewe is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (5)

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Meet the Team (5)

Sara

Sara McKie

Job Title: Operations Manager

Joined: 2024

Hi, my name is Sara and I am the Operations Manager for Alcedo Care Crewe. I have been with Alcedo Care since the start of 2024. I have over 20 years of experience in Health and Social care in a variety of different settings including adults, children and complex care.


My favourite thing about my role is that I love working with people.


Tom

Tom Wilkies

Job Title: Deputy Manager

Joined: 2023

I have been working in the care industry for 13 years, I started as a support worker then progressed to a senior carer, team leader, service manager and then to my current role as a Deputy Manager. Over the years I have cared for people with learning disabilities, mental health disabilities, clients with neurological disabilities, Autism and Forensic support.


I decided to become a carer as I am a people person, I love to meet and connect with new people and being able to make a difference in someone's life is the best-feeling anyone can have, to see how your hard work improves a person’s life is so rewarding. I have managed services for over 10 years where I have been responsible for the welfare of the people we support and the staff that support them.


I am a family man, I have a 3-year-old Daughter and my fiancé works within the care industry. We have a dog called Comet and a cat called Ophelia. I have loved video games ever since I was young and it's still my favourite way to relax, I love football, and I’m a big Everton fan.


I’m a proud Welshman, I was born in St Asaph and grew up in Holywell before I moved to Crewe, where I have lived since 1995. I love going to Wales for camping and hiking, my daughter loves the beach and swimming in the sea.


Robert

Robert Meadows

Job Title: Deputy Manager

Joined: 2022

Robert is an enthusiastic member of the team here at Crewe. Rob has been with Alcedo Care since 2022 and has developed through the team. His expertise lies in Recruitment and Compliance as well as Supporting young adults with challenging behaviour.


Chelsea

Chelsea Bryans

Job Title: Mobilisation Manager

Joined: 2020

Chelsea is an experienced CQC Registered Manager with several years of Managing teams of staff and developing person-centred packages for our Clients. Chelsea has been with Alcedo Care since 2020 starting as a Field Care Supervisor. Since then Chelsea has continued her professional journey and Development through different roles.


Kirstie

Kirstie Poole

Job Title: Mobilisation Manager

Joined: 2022

Kirstie has been working in Health and Social Care for many years. A confident CQC registered Manager and Area Manager Kirstie ensures quality is at the forefront of everything we do. Recently promoted to Mobilisation Manager Kirstie has all the skills and experience to support new teams through their Alcedo Care Journey


Frequently Asked Questions about Alcedo Care Crewe

What Type of Services does Alcedo Care Crewe offer?

Alcedo Care Crewe offers Home Care.

How many Carers does Alcedo Care Crewe employ?

Alcedo Care Crewe employs 23 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alcedo Care Crewe to verify any information. View our terms and conditions. Alcedo Care Crewe has a Platinum Service – more info.