Our rates start from £32 per hour.
We provide support from 30-minute visits right through to 24 hours. Please contact the office for more information on our fees. and to arrange a person-centred assessment. We can offer Domiciliary care, complex medical and complex mental health care to both adults and children.
Alcedo Care North Wales has a Review Score of 9.3 (9.250) out of 10, based on 10 reviews in the last 2 years. Over all time Alcedo Care North Wales has 10 reviews.
Review from D J (Mother of Client) published on 5 February 2025
Submitted via Website •
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Overall Experience
1.0 out of 5
Reply from Claire Culshaw, Registered Manager at Alcedo Care North Wales
Our carers are indeed lovely and we would disagree with your review as our carers do deliver excellent person centred care. This must be true as you asked some of our care staff to work for you directly. Continuity of staff on the package was 90% at the time the service was ended by yourself, but as approval of new staff by yourself on the package had proved problematic we could not therefore build up a staff team and cover the full package, this also meant sickness cover was very hard. The breaching of professional boundaries between yourself and the carers, ultimately offering to employ them direct led to difficulties and we completely understand it is sometimes difficult to respect or understand the need for these boundaries. We did try to restore the service after this issue however it was your decision to serve notice, a decision we obviously respected. In light of this we believe this is not actually an objective review of our care service.
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Review from Cheryl S (Client) published on 30 May 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Anne R (Wife of Client) published on 24 May 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sara Mckie, Registered Manager at Alcedo Care North Wales
Dear Anne, we are pleased to hear that you are happy with the care and support that we provide. It is a pleasure to work with your husband.
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Review from Christine R (Wife of Client) published on 24 May 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sara Mckie, Registered Manager at Alcedo Care North Wales
Thank you for your review, it is a pleasure to provide care and support to you and your husband.
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Review from Chris W (Client) published on 20 May 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Jessica Armand, Operations Manager at Alcedo Care North Wales
Thank you for your review. It has been a pleasure to be able to support you to remain independent.
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Review from Jamie B (Daughter of Client) published on 17 May 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Jessica Armand, Operations Manager at Alcedo Care North Wales
Thank you for your review. It was a pleasure to support your mum and we are glad she is doing well. I will pass on the feedback to the staff team.
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Review from B G (Client) published on 16 May 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Jessica Armand, Operations Manager at Alcedo Care North Wales
Thank you for your review, I have passed your kind words onto the staff team and we look forward to continuing to support you.
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Review from T H (Son of Client) published on 26 April 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Jessica Armand, Operations Manager at Alcedo Care North Wales
Thank you for your kind words. It was an absolute pleasure to support your mum and wish you the very best in the future. I will pass the feedback on to the team.
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Review from J W (Mother of Client) published on 22 April 2024
Submitted via Website •
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Overall Experience
3.0 out of 5
Reply from Jessica Armand, Operations Manager at Alcedo Care North Wales
Thank you for the kind words regarding the staff and the care that was delivered by the staff members. I will pass this on to the team. We do have a family access which allows the family to see which staff member is attending. We also make our customers aware of any emergency changes that have occurred.
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Review from G D (Client) published on 22 March 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Jessica Armand, Operations Manager at Alcedo Care North Wales
Thank you very much for your review and I will pass it over to the staff team who support. Our carers do wear name badges and we will look into making the text bigger.
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The Review Score of 9.3 (9.250) out of 10 for Alcedo Care North Wales is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 10 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.450 for Alcedo Care North Wales is calculated as follows: ( (49 Excellents x 5) + (2 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) + (6 Very Poors x 1) ) ÷ 60 Ratings = 4.45
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Alcedo Care North Wales is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.
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Job Title: Operations Manager
Joined: 2024
Hi, my name is Sara and I am the Operations Manager for Alcedo Care St Asaph. I have been with Alcedo Care since the start of 2024. I have over 20 years of experience in Health and Social care in a variety of different settings including adults, children and complex care.
My favourite thing about my role is that I love working with people.
Job Title: Care Manager
Joined: 2023
Hi, my name is Kirsty and I am the Care Manager for Alcedo Care St Asaph. I have 20 years of experience in Health and social care in adult care, childcare and people with learning disabilities. I have been with Alcedo Care since 2023 working for both the Chester & St Asaph branch. I have my NVQ Level 3 in health and social care along with a degree in medical science. My favourite thing about the role is ensuring that clients get the most out of having care and support.
Job Title: Care Assessor
Joined: 2023
My name is Sarah and I am the Care Coordinator at Alcedo Care, St Asaph. My role involves allocating our care workers to our clients, working with our staff’s availability, level of experience and specialist skills, and aligning them to our client’s needs.
Job Title: Care Assessor
Joined: 2024
My name is Jade and I'm a care assessor at Alcedo Care St Asaph. As a Care Assessor, my role is to prepare and adapt person-centred care plans for our clients and their families.
I graduated from the University of Chester in 2019 and achieved a first-class degree in Health and Social Care. My experience is in social care, primarily within the housing sector. I came to Alcedo Care looking for a new challenge and I'm passionate about delivering the best care to our clients. It is part of my role to complete care plans, reviews and updates.
My favourite part of the role is meeting all the new clients and seeing them achieve their outcomes.
Job Title: Care Coordinator
Joined: 2024
Hi, my name is Poppy and I am the Care coordinator at Alcedo Care St Asaph. My role involves allocating our care workers to our clients, working with our staff’s availability, level of experience and specialist skills, and aligning them to our client’s needs.
Job Title: Care Assessor
Joined: 2024
My name is Abigail and I am the Care Assessor for Alcedo Care St Asaph.
As a Care Assessor, my role is to prepare and adapt person-centred care plans for our clients and their families. These might be produced with the client alone, but sometimes might also involve other healthcare professionals. It is my responsibility to ensure our clients have the maximum amount of input possible into the care plan, and that it takes into account not only their personal and medical information, but their likes, dislikes, and what we can do to enrich their life and support independence.
Job Title: Recruiter
Joined: 2024
My name is Elouise and I am the Recruiter for Alcedo Care North Wales.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alcedo Care North Wales to verify any information. View our terms and conditions. Alcedo Care North Wales has a Platinum Service – more info.
