Luminous Domiciliary Care Ltd

36 Ber Street, Norwich NR1 3EW
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7.8 3 Reviews
  • Luminous Domiciliary Care Ltd, Norwich
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Care Provided by Luminous Domiciliary Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Luminous Domiciliary Care Ltd
  • Person in charge
  • Wiktoria Smidoda (Manager)

Funding & Fees Guide for Luminous Domiciliary Care Ltd

  • Prices
  • Hourly Service - £25 per hour
    Hourly Service Weekend - £25.20 per hour
    Hourly Service Bank Holiday - £50 per hour
    Live - in (for single person) - £1600 per week
    Live - in (for couple) - £1800 per week
    Night awake - £28 per hour
    Night sleep-in £26 per hour


    All prices above are a subject to negotiation.


  • Minimum hourly visit - 30 min


Luminous Domiciliary Care Ltd Reviews (3)

7.8

Luminous Domiciliary Care Ltd has a Review Score of 7.8 (7.833) out of 10, based on 3 reviews in the last 2 years. Over all time Luminous Domiciliary Care Ltd has 3 reviews.

Overall Experience

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Date Published

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Overall Experience  Overall Experience 3.0 out of 5

The carers were very nice and polite but wished they wore a uniform.

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Overall Experience  Overall Experience 5.0 out of 5

My daughter and I were impressed right from the start by the two women who came to tell us about Luminous. They were friendly and professional, and very clear about the care I would receive.
I cannot praise this service too highly; they came 3 times a week for 4 weeks, then twice a week for a further
week. They were always prompt, and extremely efficient in all respects.
I should be happy to recommend the service to friends.

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Overall Experience  Overall Experience 5.0 out of 5

As a whole we found this care provider extremely professional, everything was covered in their policies and the paperwork was outstanding. They also went through all the details with us before starting with our daughter.
The staff were very polite, kind and caring, cheerful and punctual.
Our daughter
was very happy with the care they provided, and felt nothing was too much trouble for them. Even on the days when care took a little bit longer she was never rushed, they stayed until they had done everything she needed.
I would certainly recommend them and we will continue to use their services.

Reply from Wiktoria Smidoda, Manager at Luminous Domiciliary Care Ltd

Hello.
We appreciate your beautiful review at Luminous Domiciliary Care Ltd. Your kind words motivate us to maintain our commitment to providing exceptional care.


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Value for Money

Current Review Score: 7.8 (7.833)

Overview of Review Score

The Review Score of 7.8 (7.833) out of 10 for Luminous Domiciliary Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.333 for Luminous Domiciliary Care Ltd is calculated as follows: ( (12 Excellents x 5) + (6 Satisfactorys x 3) ) ÷ 18 Ratings = 4.333

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Luminous Domiciliary Care Ltd is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Luminous Domiciliary Care Ltd

What Type of Services does Luminous Domiciliary Care Ltd offer?

Luminous Domiciliary Care Ltd offers Home Care.