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Mercie Grace has a Review Score of 1.2 (1.167) out of 10, based on 1 reviews in the last 2 years. Over all time Mercie Grace has 1 review.
Review from W W (Daughter of Client) published on 17 October 2024
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Overall Experience
1.0 out of 5
Reply from Brighton Muskwe, Care Manager at Mercie Grace
We look after clients who live with dementia and they and their families are happy with the service. Looking after this lady was a good learning experience for the organisation and for the staff involved. We tried our level best but nothing was good enough for the family.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 1.2 (1.167) out of 10 for Mercie Grace is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 1.2 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 1.167 for Mercie Grace is calculated as follows: ( (1 Poors x 2) + (5 Very Poors x 1) ) ÷ 6 Ratings = 1.167
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Mercie Grace is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 6 Dec 2023
Caring
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Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Mercie Grace to verify any information. View our terms and conditions. Mercie Grace has a Basic Service – more info.
