RCS Domiciliary Agency Reviews (4)
RCS Domiciliary Agency has a Review Score of 9.2 (9.167) out of 10, based on 4 reviews in the last 2 years. Over all time RCS Domiciliary Agency has 4 reviews.
Review from D C (Wife of Client) published on 29 October 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Roy Mukungunugwa, Director at RCS Domiciliary Agency
I am delighted to hear that you are happy with the care your Husband has been receiving and that the carers have been "amazing, patient and understanding." All our staff continue to enjoy supporting your husband and the kindness you and everyone have shown them has been unmatched so, thank you. As always, we will always be here if you need anything or if there is anything we can do to improve how we support you and make your husband even more comfortable.
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Management
Treated with Dignity
Value for Money
Review from Julia M (Mother of Client) published on 16 February 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Roy Mukungunugwa, Director/ NI at RCS Domiciliary Agency
We appreciate you taking the time to share this positive feedback and that you are satisfied with the level of care your daughter is receiving from our team. Credit to her and you for working so closely with us to ensure we are meeting her needs holistically. It is reassuring to hear she feels respected, supported, and comfortable with her care. We aim to continue nurturing her well-being and seeing her smile throughout her journey.
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Treated with Dignity
Value for Money
Review from Cecilia N (Client) published on 22 January 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Roy Mukungunugwa, Director/ NI at RCS Domiciliary Agency
I am very pleased to hear that you continue to have such a positive experience with our support. Our person-centred approach that involves you and your family in all decision-making and care planning is a key element to our support.
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Treated with Dignity
Value for Money
Review from Steve F (Son of Client) published on 15 January 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Roy Mukungunugwa, Director/ NI at RCS Domiciliary Agency
Thank you so much for taking the time to provide such uplifting feedback about our carers. We were delighted to read how her warm and responsible approach to caregiving impacted your loved one.
Here at RCS Domiciliary Agency LTD, hiring carers with genuine compassion and dedication to their work is one of our top priorities.
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Management
Treated with Dignity
Value for Money
Overview of Review Score
The Review Score of 9.2 (9.167) out of 10 for RCS Domiciliary Agency is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 4 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.917 for RCS Domiciliary Agency is calculated as follows: ( (22 Excellents x 5) + (2 Goods x 4) ) ÷ 24 Ratings = 4.917
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for RCS Domiciliary Agency is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.