Roxy Care Group

110 Hucknall Road, Carrington, Nottingham NG5 1AD
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8.5 2 Reviews
  • Roxy Care Group, Nottingham
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Care Provided by Roxy Care Group

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Roxy Care Group Ltd
  • Person in charge
  • Rukhsana Rafi (Registered Manager)
  • Admission Criteria
    • None

Funding & Fees Guide for Roxy Care Group

  • Prices

  • £20.72
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Roxy Care Group Reviews (2)

8.5

Roxy Care Group has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time Roxy Care Group has 2 reviews.

Overall Experience

  • 2
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Date Published

2
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Review from Victoria M (Client) published on 12 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot say enough good things about this care company. The support they offer goes above and beyond. They don't watch the clock like other care companies or rush things, or leave things half-done. Instead, they make sure that what needs to be done is done, and done to a high standard. They listen
to me, and make sure the care they provide is what I need. They are very proactive too. They genuinely care about the people they support. They have made such a positive difference to my life. They really are head and shoulders above the other care companies I have used in the past. I recommend them 100%.

Reply from Rukhsana Rafi, Company Director/ RM at Roxy Care Group

We truly appreciate your positive feedback and are delighted to know we are making a difference. Thank you for trusting us and collaborating with us your cooperation is essential to our success. We couldn't do it without you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Gina C (Friend of Client) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care and support from this company is second to none and the reason is they care, not just because they are paid to, but because they are genuine people. My friend has a special needs adult son and this company know that his needs are also my friend's needs. They totally understand that
they are a package and you can't support one without looking out for the other. Since my friend has had Roxy and the company supporting her, she has grown in so many ways. They have been absolutely amazing and I for one and so grateful for them and the support they give. I would 100% recommend this company for any support or carer needs.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Roxy Care Group is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Roxy Care Group is calculated as follows: ( (11 Excellents x 5) ) ÷ 11 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Roxy Care Group is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Roxy Care Group

What Type of Services does Roxy Care Group offer?

Roxy Care Group offers Home Care.

How many Carers does Roxy Care Group employ?

Roxy Care Group employs 4 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Roxy Care Group to verify any information. View our terms and conditions. Roxy Care Group has a Basic Service – more info.