SOS Homecare Ltd - Warrington

Cambridge House, 16 Walton Road, Stockton Heath, Warrington WA4 6NL
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9.5 5 Reviews
  • SOS Homecare Ltd - Warrington, Warrington
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9.7
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Care Provided by SOS Homecare Ltd - Warrington

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Person in charge
  • Jayne Voss (Manager)

Funding & Fees Guide for SOS Homecare Ltd - Warrington

  • Prices

  • Our prices are charged per hour, payable either by direct debit or by card over the phone. Please contact the local office for up to date costs.
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SOS Homecare Ltd - Warrington Reviews (5)

9.5

SOS Homecare Ltd - Warrington has a Review Score of 9.5 (9.467) out of 10, based on 5 reviews in the last 2 years. Over all time SOS Homecare Ltd - Warrington has 5 reviews.

Overall Experience

  • 5
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Date Published

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5
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Review from Ruth W (Sister-in-law of Client) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law has 4 calls per day from SOS. She knows what time to expect them and they don’t let her down. She likes to have a chat and feels safe knowing they are popping in regularly. If there is a problem they are quick to let me know and I don’t feel I have to check up on them as they are reliable.
I have an app that shows me what’s happened at each visit and how my sister-in-law is feeling on that day. Very good reliable company.

Reply from Charlotte Taylor, HR Director at SOS Homecare Ltd - Warrington

Thank you so much for your kind words. We are happy you feel your sister-in-law is well looked after by the team.


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Value for Money

Review from Alisa M (Daughter of Client) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would have no hesitation in recommending SOS who provide care support for my 96 year old Dad who lives alone. Due to deteriorating dementia, his visits have increased from 1 per day to 4 per day over the last 12 months. His changing level of care needs have always been quickly accommodated with complete
focus on ensuring his needs are appropriately covered. The carers are always very friendly and put my dad at ease during their visits while carrying out their care with empathy and professionalism. Any concerns they have about my dad are always quickly raised with us which gives us peace of mind. The app is also very useful to help us to see who is scheduled to visit, the times they are due and then details on what has happened during each visit.

Reply from Charlotte Taylor, HR Director at SOS Homecare Ltd - Warrington

Thank you so much for your kind words. We are happy you feel your dad is well looked after in the care of our staff.


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Management

Treated with Dignity

Value for Money

Review from J M (Daughter of Client) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and professional. Had a few carers in the past but SOS Homecare at Stockton Heath are the best. The staff are really good with Mum. I like the fact that they have the app where you can see the notes written by the carers for each visit and contact between the office and myself is excellent
taking the weight off my shoulders knowing she's in safe hands.

Reply from Charlotte Taylor, HR Director at SOS Homecare Ltd - Warrington

Thank you for your review, it is really appreciated. We are glad you feel confident in the team from our Warrington Branch.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from K R (Son of Client) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise SOS Homecare highly enough for the care and attention they have provided to my mum who is 96, blind and only semi-mobile. I originally got together with a person from SOS to agree on what they would do for Mum the 4 times a day they visit her and this has been adhered to and in a lot
of cases surpassed on a daily basis. Not only do they provide care to her in a professional and dignified manner, but they also spend time to talk to her both about themselves and what’s going on in the world at large and allow time for Mum to hold a conversation back.
I have also rung the office and found the staff to be most helpful solving any issues I have had with both empathy and speed. The few times I have rung the out-of-hours service, this has been picked up within a couple of rings and again issues have been solved courteously.
No hesitation in recommending SOS.

Reply from Charlotte Taylor, HR Director at SOS Homecare Ltd - Warrington

Thank you for your review, it is really appreciated. We are glad you feel confident in the team from our Warrington Branch.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Tracey B (Daughter of Client) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I say. Dad has Alzheimer's, we started having homecare in April 2023. The carers are very professional, Dad has built a good bond with the carers. They show respect and empathy with him. It is nice that he has a male carer as well as female. We started off with 3 calls a day, it has increased
to 4 per day. Also, we have increased the visits at meal times as Dad needs some encouragement. I have built up a good relationship with some of the office staff who genuinely care for their service users, I like that it's a local company from the nearby village of Stockton Heath.

Reply from Charlotte Taylor, HR Director at SOS Homecare Ltd - Warrington

Thank you for your review, it is really appreciated. We are glad you feel confident in the team from our Warrington Branch.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.5 (9.467)

Overview of Review Score

The Review Score of 9.5 (9.467) out of 10 for SOS Homecare Ltd - Warrington is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.967 for SOS Homecare Ltd - Warrington is calculated as follows: ( (29 Excellents x 5) + (1 Goods x 4) ) ÷ 30 Ratings = 4.967

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for SOS Homecare Ltd - Warrington is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about SOS Homecare Ltd - Warrington

What Type of Services does SOS Homecare Ltd - Warrington offer?

SOS Homecare Ltd - Warrington offers Home Care.

How many Carers does SOS Homecare Ltd - Warrington employ?

SOS Homecare Ltd - Warrington employs 35 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact SOS Homecare Ltd - Warrington to verify any information. View our terms and conditions. SOS Homecare Ltd - Warrington has a Basic Service – more info.