Sunlight Care Group Redbridge

Farnham House, 50-54 Farnham Road, Ilford IG3 8QD
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1.3 2 Reviews
  • Sunlight Care Group Redbridge, Ilford
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Care Provided by Sunlight Care Group Redbridge

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Domestic Services / Home Help
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Person in charge
  • Dianna Jarvis (Manager)
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Sunlight Care Group Redbridge Reviews (2)

1.3

Sunlight Care Group Redbridge has a Review Score of 1.3 (1.250) out of 10, based on 2 reviews in the last 2 years. Over all time Sunlight Care Group Redbridge has 2 reviews.

Overall Experience

  • 0
  • 0
  • 0
  • 0
  • 2

Date Published

2
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1
2
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Review from Lima R (Daughter-in-law of Client) published on 10 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Company is unprofessional; no uniforms, no IDs, no aprons, carers have poor English language skills, no idea of basic hygiene, if you can get regular careers you can train them otherwise your elderly loved ones will not be showering daily, office staff are rude and extremely unhelpful, would not recommend
them to anyone.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Careyanne B (Daughter of Client) published on 28 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mum used this company. She has Alzheimer's.
If you're using this company for someone with Alzheimer's please don't as the carers are not trained in this area, my mum had 4 carers a day and they did not know what to do with someone like my mum.
We constantly had to give instructions. None of them
stay their time and try to get the job done quickly, missing things in the process. We installed a camera doorbell and cameras inside.
We were heavily involved with this company, there is one staff member that really does help.
If you're using this company, check all certificates and install cameras.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 1.3 (1.250)

Overview of Review Score

The Review Score of 1.3 (1.250) out of 10 for Sunlight Care Group Redbridge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 1.3 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 1.250 for Sunlight Care Group Redbridge is calculated as follows: ( (3 Poors x 2) + (9 Very Poors x 1) ) ÷ 12 Ratings = 1.25

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Sunlight Care Group Redbridge is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Sunlight Care Group Redbridge

What Type of Services does Sunlight Care Group Redbridge offer?

Sunlight Care Group Redbridge offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Sunlight Care Group Redbridge to verify any information. View our terms and conditions. Sunlight Care Group Redbridge has a Basic Service – more info.