Fernsby Brookes Ltd

Office 7, 42 Regent Place, Rugby CV21 2PN
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9.9 9 Reviews
  • Fernsby Brookes Ltd, Rugby
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Care Provided by Fernsby Brookes Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Fernsby Brookes Ltd
  • Person in charge
  • Maude Rabvukwa (Manager)

Funding & Fees Guide for Fernsby Brookes Ltd

  • Prices

  • Dependent on service. Please call for more information


    We provide care and support that covers the full range of home care services available. All our costs are based on your needs and choices. Please call us today for more details.
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Fernsby Brookes Ltd Reviews (9)

9.9

Fernsby Brookes Ltd has a Review Score of 9.9 (9.880) out of 10, based on 9 reviews in the last 2 years. Over all time Fernsby Brookes Ltd has 9 reviews.

Overall Experience

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Review from Lis W (Sister of Client) published on 26 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as my sister needed care, the Fernsby Brookes team stepped in to provide this in the most helpful, good-natured and appropriate manner. I am so grateful to you all. Despite being very ill my sister looked forward to her carer's visits, and I was always able to contact them. The team showed
great sensitivity and good humour, and I felt reassured by their care. I am very grateful for your help. You made a very difficult situation bearable and helped so much in the good outcome. Thank you.

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Review from M P (Client) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful for my parents. High quality service, recommended a good physio and always took good care of them. Would definitely recommend. Great people, very communicative and good value for money too.

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Review from Bill B (Power of Attorney of Client) published on 31 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Covid, my son's care provider has become increasingly incompetent. It was therefore a huge relief to find that Fernsby Brookes are able to provide an excellent service, replacing the previous provider with diligent, friendly and hard-working staff who my son gets on well with. In the broader sense,
their approach has been thorough and business-like. Very professional and well-run business.

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Review from N J (Client) published on 31 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer has been absolutely fantastic in supporting both myself and my child with keeping on top of housework.
This ensures I have enough energy to be a good parent and reduces the amount of pain I am in.
The carer has settled in really well and is a lovely 'addition' to our household.
It was
important to us to find someone who would fit in and get on with what needed to be done and I think this has been achieved.

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Review from G D (Mother of Client) published on 31 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely first-class service. Carers arrive spot on time every morning and are always so cheerful and friendly. They give my daughter time and patience to do things for herself where she can and are so kind and gentle with her. They are so positive that they give my daughter such a boost. Absolutely
exceeded all my expectations - thank you to all of them.

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Review from L W (Mother of Client) published on 31 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the service. My son enjoys his support workers' company. She is very punctual and always polite. All staff that we have been involved with are friendly and all correspondence has been excellent.

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Review from L J (Daughter of Client) published on 2 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They were wonderful with my mother and made sure she got everything that she wanted and took her out for the time slot. She looked forward to their visits and got on very well with the support team. They were very attentive and professional and met my mum's every need.

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Review from Gary M (Son of Client) published on 1 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the care being provided to date. All of the carers are pleasant and caring.
They are punctual and happy to help with any extra tasks that might be needed.
I also appreciated them raising suggestions for improvements.

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Review from Sam G (Husband of Client) published on 1 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Early days, but so far the care has been excellent. My wife is in the mid-to-late stage of Alzheimer's and it is difficult to find pastimes that occupy her. But after a few weeks, she started looking forward to visits from her primary carer. I made it clear from the start that my main priority was
meaningful engagement and they have done their best to fulfill that. The management is professional without being too corporate and I believe they go the extra mile to ensure a long-lasting relationship.

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Current Review Score: 9.9 (9.880)

Overview of Review Score

The Review Score of 9.9 (9.880) out of 10 for Fernsby Brookes Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.980 for Fernsby Brookes Ltd is calculated as follows: ( (48 Excellents x 5) + (1 Goods x 4) ) ÷ 49 Ratings = 4.98

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Fernsby Brookes Ltd is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Fernsby Brookes Ltd

What Type of Services does Fernsby Brookes Ltd offer?

Fernsby Brookes Ltd offers Home Care.

How many Carers does Fernsby Brookes Ltd employ?

Fernsby Brookes Ltd employs 5 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Fernsby Brookes Ltd to verify any information. View our terms and conditions. Fernsby Brookes Ltd has a Basic Service – more info.