Walfinch Newcastle East

Office 1.2, Royal Quays Business Centre, North Shields NE29 6DE
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Top 20 award
9.9 10 Reviews
  • Walfinch Newcastle East, North Shields
Walfinch Home Care Newcastle provides high-quality, personalised home care for the elderly, vulnerable individuals, and those recovering from illness or living with disabilities. Serving North Tyneside, South Tyneside, and Newcastle upon Tyne, services are designed to help clients remain independent, comfortable, and engaged in life.

Tailored Care Services Include:
- Personal Care – Assistance with daily activities such as bathing, dressing, and medication management.
- Companionship & Home Help – Social visits, housekeeping, meal preparation, and running errands.
- Specialist Care – Expertise in dementia care, Parkinson’s care, after-stroke recovery, and end-of-life support.
- Respite & Live-In Care – Short-term relief for family carers and round-the-clock support when required.

With a 'Time to Thrive' approach, care extends beyond routine tasks, encouraging clients to stay engaged, active, and connected through meaningful interactions and enjoyable pastimes. Thrive Clubs, a Walfinch community initiative, provide opportunities for social connection and engaging activities in local venues.

Regulated by the Care Quality Commission (CQC), services are delivered with professionalism, reliability, and compassion.

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Care Provided by Walfinch Newcastle East

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Lisa Souley (Registered Care Manager)

Funding & Fees Guide for Walfinch Newcastle East

  • Prices

  • Please contact our branch to discuss your bespoke care package.

  • Our rates are all-inclusive with no travel charges, no increased weekend rate, and no hidden extras, ensuring complete transparency.

Walfinch Newcastle East Reviews (10)

9.9

Walfinch Newcastle East has a Review Score of 9.9 (9.867) out of 10, based on 10 reviews in the last 2 years. Over all time Walfinch Newcastle East has 10 reviews.

Overall Experience

  • 9
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Review from Ian S (Husband of Client) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Walfinch have been helping me with looking after my wife. I cannot speak more highly of them as they have been a great godsend to me. All the carers (without exception) have been very good and courteous to both of us.

Reply from Lisa Souley, Registered Care Manager at Walfinch Newcastle East

Thank you for your kind words. We're pleased to be supporting you and your wife and will continue to do our best for you both. Your feedback means a lot to our team, and we truly appreciate it.


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Review from Mark F (Client) published on 24 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great carers, friendly and professional care/service. This was an ad-hoc three mornings in Newcastle when we were enjoying a city break. The carers picked up quickly on my care plan and were excellent. Cannot fault them.

Reply from Lisa Souley, Registered Care Manager at Walfinch Newcastle East

Thank you for your kind words! We're delighted to hear you had a positive experience with our carers. Providing professional, friendly, person-centred care is fundamental to us, so we are pleased that our team adapted to your care plan and met your needs. If you revisit Newcastle, we would be more than happy to support you. Wishing you all the best!


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Review from P P (Daughter of Client) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Many thanks to the management and dedicated carers for supporting both my mother with direct care and ourselves as a family. The carers are professional and very friendly and deliver consistent care to Mam, who feels totally comfortable with them, even during personal care. As a family, we are delighted
with the support given. I have found the management of the care plan and the payment process very punctual and professional. Thanks to the whole team.

Reply from Idris Nasar, Managing Director at Walfinch Newcastle East

Thank you so much for your kind words; they mean the world to us. We truly value the trust you've placed in us to care for your mother and we're delighted to hear that both she and your family feel supported and comfortable with our team.


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Review from Audrey W (Daughter of Client) published on 19 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed some extra help with my extremely frail mum for about 4 days with showering and getting her into bed at extremely short notice. The managing director and the client manager couldn’t have been more helpful and arranged an immediate assessment and put the care I needed for her in place straight
away. The carers who came were professional, caring and punctual. I couldn’t have asked for a better service and will definitely be asking to use their services again.

Reply from Idris Nasar, Managing Director at Walfinch Newcastle East

Thank you for sharing your experience. We're happy we could help your mum on short notice. Our top priority is making sure our clients are comfortable and receive the best possible care. We appreciate your kind words and look forward to caring for your mum again in the future.


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Review from A E (Son of Client) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Walfinch Newcastle East are excellent care providers. Our experience to date has shown them to be totally supportive of Dad's needs as they provide a truly personal service.
After the initial contact from the managing director and the meeting with the care manager/the carers, everything
has been done to the agreed timescales and costs.
The actual visits (helping with showering and physio) have been undertaken by 2 carers to the highest standard.
The care package provided has given the wider family great peace of mind for which we are all extremely grateful.

Reply from Idris Nasar, Managing Director at Walfinch Newcastle East

Thank you for entrusting us with your father's care. Our goal is to provide personalised attention, timely support, and exceptional service during every visit. We appreciate your trust and strive to give you peace of mind. We will definitely relay your positive feedback to our care team.


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Review from A H (Daughter of Client) published on 22 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I started using Walfinch after a couple of other companies had been unsuitable, they have been absolutely fabulous. My dad looks forward to his visits twice a day, he loves the chats and they even manage to coax him into the shower! The girls are always on time, and very reliable, so glad I found this
company, nothing is too much trouble for them.

Reply from Idris Nasar, Managing Director at Walfinch Newcastle East

Thank you for your kind feedback. Our team are delighted to receive such high praise. We're happy to hear your dad enjoys his visits and finds the conversations engaging. We at Walfinch look forward to continuing to provide quality care to your dad.


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Review from M C (Wife of Client) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The caring cover we received was first class and would definitely use Walfinch again. The manageress who came to assess our needs was very friendly and efficient as we're the three carers who were always on time.

Reply from Idris Nasar, Managing Director at Walfinch Newcastle East

Thank you for sharing your positive experience using our respite and companionship care services at Walfinch Newcastle East. We appreciate your feedback and look forward to delivering top-quality care again soon!


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Review from Margaret B (Daughter of Client) published on 20 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I used Walfinch over a period of 15 days, mornings and evenings, to assist my mother. The staff who attended were very caring and professional. My mother enjoyed their company and was pleased to have the help. She is looking forward to seeing them again. I would highly recommend them.

Reply from Idris Nasar, Managing Director at Walfinch Newcastle East

The Walfinch team appreciates your kind words. We're delighted to hear your mother enjoyed our respite care and companionship. We look forward to delivering care again to your mother in the future. Thank you for recommending us.


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Review from Julia V (Daughter of Client) published on 12 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service all round. Carers are on time and very reliable indeed. No task is a problem - excellent communication on Dad's day and progress. My dad has no problems with his carers and talks about them very highly. Very trustworthy and very professional at all times. Glad I found Walfinch, and
I feel Dad is in good hands, which gives me peace of mind.

Reply from Idris Nasar, Managing Director at Walfinch Newcastle East

Thank you so much for your positive feedback. We greatly appreciate it, and I will be sure to pass on your comments to our team. It has been an absolute pleasure for us to be able to provide care for your father.


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Review from John W (Son of Client) published on 2 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was well looked after and entertained by the carer. She had her hair and nails done by the carer. My mother was given her meals and taken to the toilet. My mother said it was five star care. She said she would be cared by them again.

Reply from Idris Nasar, Managing Director at Walfinch Newcastle East

Thank you for your kind review, we appreciate your feedback. Our carer had a great day with your mother and we look forward to providing care again in the future.


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Current Review Score: 9.9 (9.867)

Overview of Review Score

The Review Score of 9.9 (9.867) out of 10 for Walfinch Newcastle East is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.867 for Walfinch Newcastle East is calculated as follows: ( (52 Excellents x 5) + (8 Goods x 4) ) ÷ 60 Ratings = 4.867

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Walfinch Newcastle East is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (3)

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Meet the Team (3)

Idris

Idris Nasar

Job Title: Managing Director

Joined: 2022

Idris Nasar leads Walfinch Newcastle East, which is dedicated to excellence, trust, and person-centred care. His vision is to provide families with exceptional home care prioritising independence, dignity, and quality of life.


A firm believer in continuous improvement and innovation, Idris has built a care service that adapts to its clients' needs while maintaining the highest standards of professionalism and compassion. His leadership ensures that every client receives not just care, but a service delivered with respect, reliability, and heart.


"When a client chooses Walfinch, it’s not just a service—it’s a privilege. We take that trust seriously, which is reflected in everything we do. Our promise is simple: the highest standards of care, delivered with compassion and respect."


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Lisa Souley

Job Title: Registered Manager

Joined: 2024

Lisa Souley is the Registered Manager at Walfinch Newcastle East, where she brings a wealth of experience in the care sector and a heartfelt dedication to providing high-quality, person-centred support. She carefully oversees every aspect of care delivery, ensuring that all practices align with Care Quality Commission (CQC) standards while nurturing an atmosphere of professionalism and compassion.


With a genuine passion for fostering a warm and supportive environment, Lisa not only focuses on the well-being of her clients but also cherishes her role as a mentor to the care team. She collaborates closely with families to customise a care plan that truly reflects each individual’s needs.


"For me, outstanding care is built on trust, dignity, and a deep understanding of every person’s unique needs. It’s essential that every client feels safe, valued, and respected in the comfort of their own home."


Chloe

Chloe Duke

Job Title: Team Leader

Joined: 2023

Chloe Duke is the Team Leader at Walfinch Newcastle East. She started as the branch’s first Care Assistant before advancing into leadership. With an NVQ Level 3 in Health and Social Care, she plays a vital role in ensuring high-quality, person-centred care for clients.


Chloe oversees the coordination of care services, supports carers in their roles, and ensures that clients receive compassionate and reliable support tailored to their needs. Her hands-on experience in frontline care gives her a deep understanding of clients and carers, allowing her to build strong relationships with families and staff.


"I believe that great care starts with a fantastic team. By supporting our carers and ensuring they have the right training and guidance, we can provide clients with the best possible care every day!"


Frequently Asked Questions about Walfinch Newcastle East

What Type of Services does Walfinch Newcastle East offer?

Walfinch Newcastle East offers Home Care.

How many Carers does Walfinch Newcastle East employ?

Walfinch Newcastle East employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Walfinch Newcastle East to verify any information. View our terms and conditions. Walfinch Newcastle East has a Platinum Service – more info.