Brisca Healthcare Durham

Office 8, East Durham Business Ct, Station Town, Wingate TS28 5HD
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9.7 21 Reviews
  • Brisca Healthcare Durham, Wingate
Brisca Healthcare Durham offers Homecare / Domiciliary Care Services in Durham City, East Durham, and the surrounding areas in County Durham region. They specialise in hourly care, live in care, supported living, sleep ins, working nights, respite care and short breaks for children.

The services include personal care, transfers in and out of bed, helping with housework, shopping, prompting/administering medication, attending GP appointments, collection prescriptions, food preparation, etc.
   
The trained and friendly staff at Brisca Healthcare make sure people needing home care support have their needs and wishes met while their dignity and independence are upheld.

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Care Provided by Brisca Healthcare Durham

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Prieska Chimhini (Registered Manager)

Funding & Fees Guide for Brisca Healthcare Durham

  • Prices

  • £21 - £24 per hour

  • Fees are depended on the needs of the clients/Service-User

Brisca Healthcare Durham Reviews (21)

Total of 21, showing 1-20
9.7

Brisca Healthcare Durham has a Review Score of 9.7 (9.700) out of 10, based on 21 reviews in the last 2 years. Over all time Brisca Healthcare Durham has 21 reviews.

Overall Experience

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Review from Geoffery H (Husband of Client) published on 3 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall experience with Brisca Healthcare has been very good. Staff have been excellent, my wife was treated with dignity, also clean and changed to a good standard. I am very happy with the service we have received.

Reply from Prieska Chimhini, Manager at Brisca Healthcare Durham

Thank you for taking the time to write this amazing feedback, it really does mean a lot to our team. It was a pleasure looking after your wife and we are very happy that the experience had such a positive impact. All the best.


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Review from J D (Grandmother of Client) published on 20 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great company. My grandson is autistic and the carers are fantastic with him. Very patient and kind.
Any queries are answered immediately. Pleasure working with them. My grandson is happy and always comes home in such a good mood.

Reply from Prieska Chimhini, Manager at Brisca Healthcare Durham

Thank you for taking the time to leave a review for us, we really appreciate.


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Review from Donna W (Mother of Client) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Brisca Healthcare since July 2024 for school holiday short breaks for our son. They completed a home visit prior to him starting where she met our son and listened intently to his support needs where she developed a person-centred plan so she could ensure his needs were met.
We
are so pleased with the support our son receives, he gets excited when he sees he is going out with his support worker and they always provide him with activities he enjoys and follow his support plan.

Reply from Prieska Chimhini, Manager at Brisca Healthcare Durham

Thank you for such a positive feedback. The supporting staff will feel so encouraged. We do appreciate it.


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Review from Mark C (Father of Client) published on 5 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brisca Healthcare Durham have provided respite for my disabled daughter during school holidays since Easter 2024. As a single father this has been a huge help and I can't praise Brisca and their staff enough. They have gone above and beyond expectations ensuring my daughter is cared for to the highest
of standards.

Reply from Prieska Chimhini, Manager at Brisca Healthcare Durham

Thank you so much for taking the time to provide us with a review. I know this will mean a great deal to the team and will ensure that they are aware of your kind words. We are so grateful.


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Review from A H (Son-in-law of Client) published on 26 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father-in-law always looks forward to his companionship walks, twice a week, with the staff from Brisca Healthcare Durham. He is in a wheelchair so struggles to get out of the house. The staff who attend are always very friendly and reassuring and attend to all his needs during his walks. The admin
staff and the management team are also very professional and nothing is ever too much trouble. I would highly recommend Brisca Healthcare Durham.

Reply from Prieska Chimhini, Manager at Brisca Healthcare Durham

Thank you for giving us a positive review. We are delighted you are happy with our service and appreciate you taking the time to send your feedback. We are grateful.


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Review from Helene G (Mother of Client) published on 4 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers that attend my home to care for my son are very respectful and caring and always happy and a delight to have in my home and me and my son enjoy seeing them on a daily basis and all of them have a really good rapport with my son.

Reply from Prieska Chimhini, Manager at Brisca Healthcare Durham

Thank you so much for taking the time to provide us with a review. I know this will mean a great deal to the team and will ensure that they are aware of your kind words. We are so grateful.


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Review from Jean S (Client) published on 1 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are always very polite and cheerful, loving and caring and always on time.

Reply from Prieska Chimhini, Manager at Brisca Healthcare Durham

We really appreciate your review and thank you for your lovely feedback. We will share your kind compliments with the team.


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Review from Christine W (Wife of Client) published on 29 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Each and every one of your team who is looking after my husband is so caring and makes you feel special. They always have a smile for us. Nothing is a bother to them and when they leave, our day seems so much better, just having a little chat puts a smile on my husband's face. All I can say is a big
thank you. They are such a credit to the work they do.

Reply from Prieska Chimhini, Manager at Brisca Healthcare Durham

Hi Christine. Thank you for your lovely feedback. We really appreciate your review and will share your kind compliments with the team. It's our pleasure to help you.


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Review from Lynnette T (Daughter of Client) published on 17 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brisca Healthcare has been caring for Mam for over a year now. She has complex needs and requires two carers at each visit. She has had continuity of care from day one. All of the carers treat Mam with the utmost respect and have a really good rapport with her, always professional, friendly, polite
and importantly, make her feel safe. As family, we are so grateful for the attention to detail in their care of her. They inform me immediately of any concerns, no matter how small, and in doing so, have been instrumental in picking up on infections at an early stage. I cannot recommend them highly enough.

Reply from Prieska Chimhini, Manager at Brisca Healthcare Durham

Thank you for the great review! Please let us know if there is anything else we can do for you; we are more than happy to help! All the best from Brisca Healthcare staff.


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Review from J M (Father of Client) published on 14 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Brisca Healthcare and its staff were incredibly helpful and supportive with our autistic son and definitely recommend them to anyone who would benefit from them. Our autistic son liked the carers initially, which was great.

Reply from Prieska Chimhini, Manager at Brisca Healthcare Durham

Thank you for your detailed and positive feedback on our service, it is very much appreciated. We aim to provide the best service in the area so we are pleased that you are pleased! Best wishes from all of us.


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Review from M W (Wife of Client) published on 9 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Words cannot express how grateful I and my family are to Brisca Healthcare for the absolutely wonderful care you all provided for my husband during his final weeks.
Not only did the whole team provide the highest level and quality of care, but they did so with compassion, empathy and understanding.
In addition, they also gave moral support to our close family in what was a very challenging time and went above and beyond the level of support we expected to receive.
Brisca Healthcare you all do an amazing job - we couldn't have managed without you.
With our sincere thanks.

Reply from Prieska Chimhini, Manager at Brisca Healthcare Durham

Thank you for your detailed and positive feedback on our service, it is very much appreciated. We aim to provide the best service in the area so we are pleased that you are pleased! Best wishes from all of us.


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Review from J O (Sister of Client) published on 23 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers were respectful and polite at all times. Very helpful and kept my sister's dignity at all times. They made sure she had what we needed and that she had no bed sores etc. Since having a catheter fitted my sister felt she no longer needed the service.

Reply from Prieska Chimhini, Manager at Brisca Healthcare Durham

Thanks for the lovely review and wonderful words. We are glad to be of help to your sister during this short period of time.


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Review from Kelly J (Mother of Client) published on 15 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My little boy seems to enjoy his weekends. Especially with one member of staff who he always talks about on his return home... I would definitely recommend this service to others. Very caring and friendly staff. Great work :)

Reply from Prieska Chimhini, Manager at Brisca Healthcare Durham

Thank you for your feedback. We are glad to hear that you are happy with our services and support that is being provided to your son. We will pass on the feedback to that member of staff. She is going to feel encouraged.


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Review from Louise J (Mother of Client) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brisca have been absolutely amazing with my severely disabled with autism and learning disabilities. His carers are 5 stars and he loves going out with them. He always has a brilliant time, would recommend them 100%.

Reply from Prieska Chimhini, Manager at Brisca Healthcare Durham

Thank you so much for taking the time to leave such a positive review! We're thrilled to hear about your fantastic experience with us. Providing excellent service and ensuring satisfaction are our top priorities, and it's incredibly rewarding to know that we are meeting your expectations. Your feedback to Brisca, is a great motivation for our team to continue delivering exceptional service.


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Review from Mylene F (Relative of Client) published on 1 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a boy's mother who uses Brisca Healthcare services. I feel quite fortunate to have been introduced to and used the services of this team.
I have been able to encounter two primary good features with them that I have found extremely rare in a caring profession that looks after a very complex, extremely
challenging boy like my child. These are;
First and foremost, the kindness, diligence, forbearance and patience of the personnel who are presently caring for my child and who genuinely work in the necessary hours, despite how difficult the day may be.
Second, the manner in which this business lived up to the promise that "they will work with your family." They are genuinely adaptable and will work the hours that suit the requirements of your family.
All I can hope for is that they stay that way and are able to provide other families in need of similar services with this kind of wonderful assistance.

Reply from Prieska Chimhini, Manager at Brisca Healthcare Durham

We are very grateful for your time in leaving us such a positive review. We would not be able to grow and develop without feedback like yours. we are thrilled you are having a good experience with us and we hope to maintain such great standards. Thank you once again.


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Review from H B (Client) published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good.

Reply from Prieska Chimhini, Manager at Brisca Healthcare Durham

Thank you for a positive review of Brisca Healthcare. We aim to work hard and improve in all the areas we provide services to ensure we will be able to get a five-star rating in the future.


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Review from B H (Son of Client) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Apart from a few minor teething problems, the service has been very good. My mother is happy with the carers and has a good rapport with them.

Reply from Prieska Chimhini, Manager at Brisca Healthcare Durham

Thank you so much for taking the time to leave this fantastic review! We're thrilled to hear that Brisca Healthcare is providing a reliable service to your mother. It means a lot to us that your mother feels comfortable with all the care experts. Our team strives to build trusting relationships with our clients. We're also happy to hear that the management team goes above and beyond to ensure all the concerns are responded to and resolved. Thank you again for your kind words and for highly recommending us.


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Review from S S (Daughter of Client) published on 12 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone who came to visit Dad in what was to be his last few days was lovely. They were kind, caring and supportive and carried out their duties with dignity and respect for Dad and the rest of the family. Thank you everyone.

Reply from Prieska Chimhini, Manager at Brisca Healthcare Durham

Thank you for your feedback. We are glad to hear that you are happy with our care services and support that was provided to dad and the whole family. Regards Brisca management.


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Review from John H (Husband of Client) published on 6 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brisca was easy to contact, and sent very clear email re costs and services offered.
This was our first venture into finding a carer to cover for me, looking after my wife when I had lengthy hospital appointments.
It was a very positive experience, and both my wife and I were very happy with our carer
who turned up early to find out exactly what we wanted.
Thank you Brisca.

Reply from Prieska Chimhini, Manager at Brisca Healthcare Durham

Thank you for your positive review and feedback. It was a pleasure to care for your wife and the carer enjoyed having their chats with her. We at Brisca Healthcare love what we do and we take pride in ensuring our clients receive the best care possible.


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Review from Lyn A (Private Carer of Client) published on 6 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The team are professional at all times, showing the client the utmost dignity. Most of them are friendly and respectful, property is left tidy. They are always punctual, all in all a good experience all around.

Reply from Prieska Chimhini, Manager at Brisca Healthcare Durham

Thank you for your positive review and feedback. We at Brisca Healthcare love what we do and we take pride in ensuring our clients receive the best care possible. It was a pleasure working with you and the service user.


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Current Review Score: 9.7 (9.700)

Overview of Review Score

The Review Score of 9.7 (9.700) out of 10 for Brisca Healthcare Durham is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.700 for Brisca Healthcare Durham is calculated as follows: ( (85 Excellents x 5) + (34 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 120 Ratings = 4.7

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Brisca Healthcare Durham is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Meet the Team (1)

Prieska

Prieska Chimhini

Job Title: Managing Director

Joined: 2014

Prieska has 10 years of teaching experience in primary education (from 1996) and 2 years experience of teaching Adult Education in Business Studies and Economics. She has also run a cleaning business for 2 years (2007 to 2009) which enriched her transferrable skills in different areas. She has also done voluntary work for six months, as an administrative assistant at Imperial NHS Trust (Charing Cross Hospital), learning for work from May 2014 to October 2014. Currently, Prieska is the Managing Director at Brisca Healthcare Ltd. She has been in this position since August 2014. During her spare time, she does Healthcare Business consultations and coaching to new start-up Businesses in the Healthcare sector. Prior to that, Prieska worked as a Health Care Assistant for Bupa Care Homes for 4 years, working both day and night shifts with elderly people. She further worked for Essex County Council at Hargrave House for 5 years, working with children and young adults who are Autistic and have challenging behaviour. She also had experience in domiciliary care as she once worked for Red Spot Group and Thurrock Council. Prieska loves to serve the community she lives. She is the founder and Chairperson for She-Unity Support, a Registered Charity Organization, aimed to assist BME African women in the UK experiencing domestic violence and abuse.


Qualifications: Diploma in Education, Level 5 Diploma in Principles of Management and Leadership, Cert in Business Admin, Bed EAPPS, PGCE, MBA, MSc HRM.


Frequently Asked Questions about Brisca Healthcare Durham

What Type of Services does Brisca Healthcare Durham offer?

Brisca Healthcare Durham offers Home Care.

How many Carers does Brisca Healthcare Durham employ?

Brisca Healthcare Durham employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Brisca Healthcare Durham to verify any information. View our terms and conditions. Brisca Healthcare Durham has an Enhanced Service – more info.