Rise & Shine Services Reviews (2)
Rise & Shine Services has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time Rise & Shine Services has 2 reviews.
Review from Jill D (Daughter of Client) published on 27 February 2025
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Overall Experience
5.0 out of 5
Both Mum and Dad's health failed and they were cared for at home until they passed away.
The team of carers were always punctual, friendly, caring and professional,
Mum's passing was in hospital, but Dad's was at home and they couldn't have been more helpful and supportive to me, at a very difficult time.
A big thank you, to the whole team.
Reply from Noalala Ndlovu, Registered Home Care Manager at Rise & Shine Services
Thank you for taking the time to share your experience with us during such a difficult time. We are truly touched by your kind words about our staff and management. It means a great deal to us that you felt supported and cared for. Your feedback serves as a reminder of the importance of the work we do, and we are grateful for your recognition. If there's anything more we can do for you, please don't hesitate to reach out.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Gail K (Daughter of Client) published on 13 February 2025
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Overall Experience
5.0 out of 5
She has gone above and beyond what was expected of her.
She has washed, dried and ironed all of mum's clothing. Stripped the bed, washed the bedding, and re-made it with fresh linen. She has cleaned
Mum rang me to say how impressed she was, saying she'd never seen anyone work so hard.
Reply from Noalala Ndlovu, Registered Home Care Manager at Rise & Shine Services
Thank you so much for your heartfelt review! We are delighted to hear that you had such a positive experience with our carer. It's wonderful to know that their dedication and care made a meaningful impact on your mum. At Rise & Shine Services Limited, we strive to provide compassionate and quality care, and it's incredibly rewarding to hear feedback like yours. We will be sure to pass on your kind words to them, as we know they will appreciate your recognition of their hard work. If there's anything more we can do to support you further or your family, please don't hesitate to reach out. Thank you once again.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
The Review Score of 8.5 (8.500) out of 10 for Rise & Shine Services is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Rise & Shine Services is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Rise & Shine Services is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.